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Document And Entity Information - USD ($)	12 Months Ended
Document And Entity Information - USD ($)	Dec. 31, 2011	Feb. 10, 2012	Jun. 30, 2011
Document And Entity Information [Abstract]
Document Type	10-K
Amendment Flag	false
Document Period End Date	Dec. 31, 2011
Document Fiscal Year Focus	2011
Document Fiscal Period Focus	FY
Trading Symbol	blkb
Entity Registrant Name	BLACKBAUD INC
Entity Central Index Key	0001280058
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Entity Common Stock, Shares Outstanding		44,940,623
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Public Float			$ 1,086,698,096

Consolidated Balance Sheets - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010
Current assets:
Cash and cash equivalents	$ 52,520	$ 28,004
Donor restricted cash	40,205	16,359
Accounts receivable, net of allowance of $3,913 and $2,687 at December 31, 2011 and 2010, respectively	62,656	59,296
Prepaid expenses and other current assets	31,016	32,139
Deferred tax asset, current portion	1,551	5,164
Total current assets	187,948	140,962
Property and equipment, net	34,397	22,963
Deferred tax asset	29,376	42,314
Goodwill	90,122	76,247
Intangible assets, net	44,660	38,515
Other assets	6,087	2,805
Total assets	392,590	323,806
Current liabilities:
Trade accounts payable	13,464	9,620
Accrued expenses and other current liabilities	32,707	28,278
Donations payable	40,205	16,359
Deferred revenue	153,665	143,761
Total current liabilities	240,041	198,018
Deferred revenue, noncurrent	9,772	6,900
Other noncurrent liabilities	2,775	2,419
Total liabilities	252,588	207,337
Commitments and contingencies (see Note 10)
Stockholders' equity:
Preferred stock; 20,000,000 shares authorized, none outstanding
Common stock, $0.001 par value; 180,000,000 shares authorized, 53,959,532 and 53,316,280 shares issued at December 31, 2011 and 2010, respectively	54	53
Additional paid-in capital	175,401	158,372
Treasury stock, at cost; 9,019,824 and 8,842,882 shares at December 31, 2011 and 2010, respectively	(166,226)	(161,186)
Accumulated other comprehensive loss	(1,148)	(812)
Retained earnings	131,921	120,042
Total stockholders' equity	140,002	116,469
Total liabilities and stockholders' equity	$ 392,590	$ 323,806

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010
Consolidated Balance Sheets [Abstract]
Accounts receivable, allowance	$ 3,913	$ 2,687
Preferred stock, shares authorized	20,000,000	20,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	180,000,000	180,000,000
Common stock, shares issued	53,959,532	53,316,280
Treasury stock, shares	9,019,824	8,842,882

Consolidated Statements Of Operations - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Revenue
License fees	$ 19,475	$ 23,719	$ 25,656
Subscriptions	103,544	83,912	73,194
Services	108,781	87,663	87,239
Maintenance	130,604	124,559	116,413
Other revenue	8,464	6,712	6,968
Total revenue	370,868	326,565	309,470
Cost of revenue
Cost of license fees	3,345	3,003	3,697
Cost of subscriptions	42,536	31,155	28,158
Cost of services	79,086	66,755	61,585
Cost of maintenance	25,178	24,123	21,594
Cost of other revenue	7,049	7,103	6,098
Total cost of revenue	157,194	132,139	121,132
Gross profit	213,674	194,426	188,338
Operating expenses
Sales and marketing	75,361	69,469	63,495
Research and development	47,672	45,499	45,520
General and administrative	36,933	32,636	33,383
Impairment of cost method investment	1,800
Amortization	980	798	768
Total operating expenses	162,746	148,402	143,166
Income from operations	50,928	46,024	45,172
Interest income	183	84	637
Interest expense	(200)	(74)	(962)
Other income (expense), net	346	(98)	220
Income before provision for income taxes	51,257	45,936	45,067
Income tax provision	18,037	16,749	17,547
Net income	$ 33,220	$ 29,187	$ 27,520
Earnings per share
Earnings per share, Basic	$ 0.76	$ 0.68	$ 0.64
Earnings per share, Diluted	$ 0.75	$ 0.67	$ 0.63
Common shares and equivalents outstanding
Basic weighted average shares	43,522,563	43,145,189	42,771,173
Diluted weighted average shares	44,149,054	43,876,155	43,600,048
Dividends per share	$ 0.48	$ 0.44	$ 0.40

Consolidated Statements Of Cash Flows - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Cash flows from operating activities
Net income	$ 33,220	$ 29,187	$ 27,520
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	16,995	16,189	15,624
Provision for doubtful accounts and sales returns	5,646	2,773	3,458
Stock-based compensation expense	14,884	13,059	12,410
Excess tax benefits from stock-based compensation	(932)	(2,665)	(2,356)
Deferred taxes	13,533	11,313	12,464
Impairment of cost method investment	1,800
Gain on sale of assets	(549)
Other non-cash adjustments	(878)	(22)	116
Changes in assets and liabilities, net of acquisition of businesses:
Accounts receivable	(8,692)	(12,778)	1,531
Prepaid expenses and other assets	(2,915)	(10,109)	3,054
Trade accounts payable	1,714	228	(368)
Accrued expenses and other liabilities	(1,056)	(4,248)	221
Donor restricted cash	(22,862)	(3,446)	(511)
Donations payable	22,862	3,446	511
Deferred revenue	12,757	13,121	13,213
Net cash provided by operating activities	85,527	56,048	86,887
Cash flows from investing activities
Purchase of property and equipment	(18,215)	(10,760)	(5,534)
Purchase of net assets of acquired companies, net of cash acquired	(23,385)	(5,334)	(2,258)
Purchase of investment		(2,000)
Capitalized software development costs	(1,012)	(175)	(41)
Purchase of intangible assets		(130)
Proceeds from sale of assets	874
Net cash used in investing activities	(41,738)	(18,399)	(7,833)
Cash flows from financing activities
Dividend payments to stockholders	(21,429)	(19,490)	(17,673)
Proceeds from exercise of stock options	2,041	8,065	2,509
Excess tax benefits from stock based compensation	932	2,665	2,356
Purchase of treasury stock		(22,613)
Proceeds from issuance of debt		4,000
Payments on debt		(5,175)	(60,049)
Payments on deferred financing costs	(767)
Payments on capital lease obligations	(40)	(164)	(384)
Net cash used in financing activities	(19,263)	(32,712)	(73,241)
Effect of exchange rate on cash and cash equivalents	(10)	298	595
Net increase in cash and cash equivalents	24,516	5,235	6,408
Cash and cash equivalents, beginning of year	28,004	22,769	16,361
Cash and cash equivalents, end of year	52,520	28,004	22,769
Supplemental disclosure of cash flow information
Interest	2	87	615
Taxes, net of refunds	(4,601)	9,527	(2,584)
Purchase of equipment included in accounts payable	$ 4,760	$ 2,630	$ 3,699

Consolidated Statements Of Stockholders' Equity And Comprehensive Income - USD ($) $ in Thousands	Comprehensive Income [Member]	Common Stock [Member]	Additional Paid-In Capital [Member]	Treasury Stock [Member]	Accumulated Other Comprehensive Income (Loss) [Member]	Retained Earnings [Member]	Total
Balance, (in shares) at Dec. 31, 2008		51,269,081
Balance at Dec. 31, 2008		$ 51	$ 116,688	$ (130,594)	$ (818)	$ 100,406	$ 85,733
Net income	$ 27,520					27,520	27,520
Payment of dividends						(17,673)	(17,673)
Issuance of common stock (in shares)		55,661
Issuance of common stock			1,215				1,215
Exercise of stock options and stock appreciation rights (in shares)		451,580
Exercise of stock options and stock appreciation rights		$ 1	2,509				2,510
Surrender of shares upon restricted stock vesting and exercise of stock appreciation rights				(3,788)			(3,788)
Tax impact of exercise of equity based compensation			2,241				2,241
Stock-based compensation			11,541			33	11,574
Restricted stock grants (in shares)		492,964
Restricted stock grants			449				449
Restricted stock cancellations (in shares)		(54,680)
Translation adjustment	512				512		512
Comprehensive income	28,032
Balance, (in shares) at Dec. 31, 2009		52,214,606
Balance at Dec. 31, 2009		$ 52	134,643	(134,382)	(306)	110,286	110,293
Net income	29,187					29,187	29,187
Payment of dividends						(19,490)	(19,490)
Purchase of treasury shares under stock repurchase program				(22,613)			(22,613)
Exercise of stock options and stock appreciation rights (in shares)		729,295
Exercise of stock options and stock appreciation rights		$ 1	8,064				8,065
Surrender of shares upon restricted stock vesting and exercise of stock appreciation rights				(4,191)			(4,191)
Tax impact of exercise of equity based compensation			2,665				2,665
Stock-based compensation			13,000			59	13,059
Restricted stock grants (in shares)		460,659
Restricted stock cancellations (in shares)		(88,280)
Translation adjustment	(506)				(506)		(506)
Comprehensive income	28,681
Balance, (in shares) at Dec. 31, 2010		53,316,280
Balance at Dec. 31, 2010		$ 53	158,372	(161,186)	(812)	120,042	116,469
Net income	33,220					33,220	33,220
Payment of dividends						(21,429)	(21,429)
Exercise of stock options and stock appreciation rights (in shares)		262,428
Exercise of stock options and stock appreciation rights		$ 1	2,040				2,041
Surrender of shares upon restricted stock vesting and exercise of stock appreciation rights				(5,040)			(5,040)
Tax impact of exercise of equity based compensation			193				193
Stock-based compensation			14,796			88	14,884
Restricted stock grants (in shares)		502,426
Restricted stock grants
Restricted stock cancellations (in shares)		(121,602)
Translation adjustment	(336)				(336)		(336)
Comprehensive income	$ 32,884
Balance, (in shares) at Dec. 31, 2011		53,959,532
Balance at Dec. 31, 2011		$ 54	$ 175,401	$ (166,226)	$ (1,148)	$ 131,921	$ 140,002

Consolidated Statements Of Stockholders' Equity And Comprehensive Income (Parenthetical) - shares	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Consolidated Statements Of Stockholders' Equity And Comprehensive Income [Abstract]
Purchase of treasury shares under stock repurchase program, shares		1,007,082
Surrender of shares upon restricted stock vesting and exercise of stock appreciation rights, shares	176,942	158,459	182,875

Organization And Basis Of Presentation

12 Months Ended

Dec. 31, 2011

Organization And Basis Of Presentation [Abstract]

Organization And Basis Of Presentation

1.	Organization and basis of presentation

Blackbaud, Inc. (the Company) provides on-premise and cloud-based software solutions and related services designed specifically for nonprofit organizations, and provides products and services that enable nonprofit organizations to increase donations, reduce fundraising costs, improve communications with constituents, manage their finances and optimize internal operations. As of December 31, 2011, the Company had approximately 26,000 active customers distributed across multiple verticals within the nonprofit market including education, foundations, health and human services, religion, arts and cultural, public and societal benefits, environment and animal welfare and international foreign affairs.

Basis of presentation

The consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States (U.S. GAAP).

Basis of consolidation

The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation.

Revision of prior period financial statements

During the three months ended December 31, 2011, the Company identified prior period errors related principally to revenue recognition, accounting for income taxes and the capitalization of software development costs. These errors impacted reporting periods beginning in the year ended December 31, 2006 and subsequent periods through September 30, 2011. Following is a description of the errors identified:

•

Revenue recognition and related costs – The errors resulted from incorrect processing of deferred revenue transactions and incorrect application of the Company's revenue recognition policy to certain subscription, consulting and analytic service arrangements. These errors resulted in a cumulative overstatement of revenue and related costs.

•

Income taxes – These errors resulted from improperly recording an income tax benefit for compensation that was limited under Internal Revenue Code Section 162(m), resulting in a cumulative understatement of income tax expense.

•

Software development costs – The Company determined that certain software development costs had been improperly expensed and should have been capitalized in prior periods. This error resulted in a cumulative overstatement of research and development expense.

In evaluating whether the Company's previously issued consolidated financial statements were materially misstated, the Company considered the guidance in Accounting Standard Codification (ASC) Topic 250, Accounting Changes and Error Corrections, ASC Topic 250-10-S99-1, Assessing Materiality, and ASC Topic 250-10-S99-2, Considering the Effects of Prior Year Misstatements when Quantifying Misstatements in Current Year Financial Statements. The Company concluded these errors were not material individually or in the aggregate to any of the prior reporting periods, and therefore, amendments of previously filed reports were not required. However, the cumulative error would be material in the year ended December 31, 2011, if the entire correction was recorded in the fourth quarter of 2011, and would have impacted comparisons to prior periods. As such, the revisions for these corrections to the applicable prior periods are reflected in the financial information herein and will be reflected in future filings containing such financial information. In addition to recording these correcting adjustments, the Company recorded other adjustments to prior period amounts to correct other immaterial out-of-period adjustments, including those that had been previously disclosed. The consolidated statement of stockholders equity was revised to reflect the cumulative effect of these adjustments resulting in a decrease to additional paid-in capital of $0.2 million, an increase to accumulated other comprehensive income of $0.1 million and a decrease to retained earnings of $4.7 million as of December 31, 2008.

The prior period financial statements included in this filing have been revised to reflect the corrections of these errors, the effects of which have been provided in summarized format below.

Revised consolidated balance sheet amounts


	As of December 31, 2010
(in millions)	As previously reported			Adjustment			As revised
Accounts receivable, net of allowance	$	59.8		$	(0.5	)	$	59.3
Prepaid expenses and other current assets		33.8			(1.7	)		32.1
Total current assets		143.1			(2.1	)		141.0
Deferred tax asset		44.6			(2.3	)		42.3
Other assets		2.6			0.2			2.8
Total assets		328.1			(4.3	)		323.8
Trade accounts payable		9.9			(0.3	)		9.6
Deferred revenue		141.1			2.7			143.8
Total current liabilities		195.7			2.3			198.0
Total liabilities		205.0			2.3			207.3
Accumulated other comprehensive loss		(0.5	)		(0.3	)		(0.8	)
Retained earnings		126.3			(6.3	)		120.0
Total stockholders' equity		123.1			(6.6	)		116.5
Total liabilities and stockholders' equity		328.1			(4.3	)		323.8

Revised consolidated statements of operations amounts


	Year ended December 31, 2010							Year ended December 31, 2009
(in millions, except per share amounts)	As previously reported		Adjustment			As revised		As previously reported		Adjustment			As revised
Revenue
License fees	$	23.7	$	—		$	23.7	$	25.4	$	0.3		$	25.7
Subscriptions		82.5		1.4			83.9		72.9		0.3			73.2
Services		89.6		(1.9	)		87.7		87.8		(0.6	)		87.2
Maintenance		124.6		—			124.6		116.5		(0.1	)		116.4
Other revenue		6.7		—			6.7		6.7		0.3			7.0
Total revenue		327.1		(0.5	)		326.6		309.3		0.2			309.5
Cost of revenue
Cost of license fees		2.9		0.1			3.0		3.6		0.1			3.7
Cost of subscriptions		31.1		0.1			31.2		28.2		—			28.2
Cost of services		66.6		0.2			66.8		61.7		(0.1	)		61.6
Cost of maintenance		24.1		—			24.1		21.4		0.2			21.6
Total cost of revenue		131.8		0.4			132.2		120.9		0.2			121.1
Gross profit		195.3		(0.9	)		194.4		188.4		—			188.4
Operating expenses
Sales and marketing		70.2		(0.7	)		69.5		62.8		0.7			63.5
Research and development		45.5		—			45.5		45.7		(0.2	)		45.5
General and administrative		32.5		0.1			32.6		33.4		—			33.4
Total operating expenses		149.0		(0.6	)		148.4		142.6		0.6			143.2
Income from operations		46.3		(0.3	)		46.0		45.8		(0.6	)		45.2
Income before provision for income taxes		46.2		(0.3	)		45.9		45.7		(0.6	)		45.1
Income tax provision		16.4		0.3			16.7		17.2		0.4			17.6
Net income		29.8		(0.6	)		29.2		28.5		(1.0	)		27.5
Earnings per share
Basic	$	0.69	$	(0.01	)	$	0.68	$	0.67	$	(0.03	)	$	0.64
Diluted	$	0.68	$	(0.01	)	$	0.67	$	0.65	$	(0.02	)	$	0.63

Revised consolidated statements of cash flow amounts


	Year ended December 31, 2010									Year ended December 31, 2009
(in millions)	As previously reported			Adjustment			As revised			As previously reported			Adjustment			As revised
Net income	$	29.8		$	(0.6	)	$	29.2		$	28.5		$	(1.0	)	$	27.5
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		16.1			0.1			16.2			15.5			0.1			15.6
Stock-based compensation expense		13.1			—			13.1			12.3			0.1			12.4
Excess tax benefits from stock-based compensation		(2.6	)		(0.1	)		(2.7	)		(2.4	)		—			(2.4	)
Deferred taxes		11.2			0.1			11.3			12.4			0.1			12.5
Changes in assets and liabilities, net of acquisition of businesses:
Accounts receivable		(13.1	)		0.3			(12.8	)		1.4			0.1			1.5
Prepaid expenses and other assets		(9.6	)		(0.5	)		(10.1	)		2.1			1.0			3.1
Trade accounts payable		0.2			—			0.2			(0.3	)		(0.1	)		(0.4	)
Accrued expenses and other current liabilities		(4.8	)		0.6			(4.2	)		0.6			(0.4	)		0.2
Deferred revenue		12.9			0.2			13.1			13.2			—			13.2
Net cash provided by operating activities		55.9			0.1			56.0			86.8			0.1			86.9
Capitalized software development costs		—			(0.2	)		(0.2	)		—			—			—
Net cash used in investing activities		(18.2	)		(0.2	)		(18.4	)		(7.8	)		—			(7.8	)
Excess tax benefits from stock-based compensation		2.6			0.1			2.7			2.4			—			2.4
Net cash used in financing activities		(32.7	)		—			(32.7	)		(73.2	)		—			(73.2	)

- Definition

The entire disclosure for organization, consolidation and basis of presentation of financial statements disclosure.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher AICPA
-Name Accounting Research Bulletin (ARB)
-Number 51
-Paragraph 2-6
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Name Statement of Position (SOP)
-Publisher AICPA
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-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 3: http://www.xbrl.org/2003/role/presentationRef
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-Paragraph 4, 14, 15
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

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+ Details

Significant Accounting Policies

12 Months Ended

Dec. 31, 2011

Significant Accounting Policies [Abstract]

Significant Accounting Policies

2.	Significant accounting policies

Use of estimates

The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenues and expenses during the reporting periods. Areas of the financial statements where estimates may have the most significant effect include revenue recognition, the allowance for sales returns and doubtful accounts, valuation of long-lived and intangible assets and goodwill, stock-based compensation, the provision for income taxes and valuation required on deferred tax assets. Changes in the facts or circumstances underlying these estimates could result in material changes and actual results could materially differ from these estimates.

Revenue recognition

The Company's revenue is primarily generated from the following sources: (1) selling perpetual licenses of its software products; (2) charging for the use of its software products in a hosted environment; (3) providing professional services including implementation, training, consulting, analytic, hosting and other services; and (4) providing software maintenance and support services.

License fees

The Company recognizes revenue from the sale of perpetual software license rights when all of the following conditions are met:

•

Persuasive evidence of an arrangement exists;

•

The product has been delivered;

•

The fee is fixed or determinable; and

•

Collection of the resulting receivable is probable.

The Company deems acceptance of an agreement to be evidence of an arrangement. Delivery occurs when the product is shipped or transmitted, and title and risk of loss have transferred to the customers. The Company's typical license agreement does not include customer acceptance provisions; however, if acceptance provisions are provided, delivery is deemed to occur upon acceptance. The Company considers the fee to be fixed or determinable unless the fee is subject to refund or adjustment or is not payable within the Company's standard payment terms. Payment terms greater than 90 days are considered to be beyond the Company's customary payment terms. Collection is deemed probable if the Company expects that the customer will be able to pay amounts under the arrangement as they become due. If the Company determines that collection is not probable, it defers revenue recognition until collection.

The Company sells software licenses with maintenance, varying levels of professional services and, in certain instances, with hosting services. The Company allocates revenue to delivered components, normally the license component of the arrangement, using the residual value method based on objective evidence of the fair value of the undelivered elements, which is specific to the Company. Fair value for maintenance services associated with software licenses is based upon renewal rates stated in the agreements with customers, which vary according to the level of support service provided under the maintenance program. Fair value of professional services and other products and services is based on sales of these products and services to other customers when sold on a stand-alone basis. When a software license is sold with software customization services, generally the services are to provide customer support for assistance in creating special reports and other enhancements that will assist with efforts to improve operational efficiency and/or to support business process improvements. These services are not essential to the functionality of the software. However, when software customization services are considered essential to the functionality of the software, the Company recognizes revenue for both the software license and the services on a percent-complete basis.

Subscriptions

The Company provides hosting services to customers who have purchased perpetual rights to certain of its software products (hosting services). Revenue from hosting services, as well as data enrichment services, data management services and online training programs is recognized ratably over the service period of the contract, which generally ranges from one to three years, upon deployment and use of the service. Any related set-up fees are recognized ratably over the estimated period that the customer benefits from the related fees.

The Company makes certain of its software products available for use in hosted application arrangements without licensing perpetual rights to the software (hosted applications). Revenue from hosted applications is recognized over the subscription service period, which generally ranges from one to three years, upon deployment and use of the hosted application. Any related upfront activation, set-up or implementation fees are recognized ratably over the estimated period that the customer benefits from the related fees. Direct and incremental costs relating to activation, set-up and implementation for hosted applications are capitalized until the hosted application is deployed and in use, and then expensed over the estimated period that the customer benefits from the related fees.

For arrangements that have multiple elements and do not include software licenses, the Company allocates arrangement consideration at the inception of the arrangement to those elements that qualify as separate units of accounting. The arrangement consideration is allocated to the separate units of accounting based on relative selling price method in accordance with the selling price hierarchy, which includes: (i) vendor specific objective evidence (VSOE) if available; (ii) third party evidence (TPE) if VSOE is not available; and (iii) best estimate of selling price if neither VSOE nor TPE is available. In general, the Company uses VSOE to allocate the selling price to subscription and service deliverables.

Revenue from transaction processing fees is recognized when received. Credit card fees directly associated with processing donations for customers are included in subscriptions revenue, net of related transaction costs.

Services

The Company generally bills consulting, installation and implementation services based on hourly rates plus reimbursable travel-related expenses. Revenue is recognized for these services over the period the services are performed.

The Company recognizes analytic services revenue from donor prospect research engagements, the sale of lists of potential donors, benchmarking studies and data modeling service engagements upon delivery.

The Company sells training at a fixed rate for each specific class, at a per attendee price or at a packaged price for several attendees, and revenue is recognized only upon the customer attending and completing training. Additionally, the Company sells fixed-rate programs, which permit customers to attend unlimited training over a specified contract period, typically one year, subject to certain restrictions, and revenue is recognized ratably over this contract period.

Maintenance

The Company recognizes revenue from maintenance services ratably over the contract term, which is typically one year. Maintenance contracts are at rates that vary according to the level of the maintenance program and are generally renewable annually. Maintenance contracts also include the right to unspecified product upgrades on an if-and-when available basis. Certain support services are sold in prepaid units of time and recognized as revenue upon their usage.

Deferred revenue

To the extent that the Company's customers are billed or pay for the above described services in advance of delivery, the Company records such amounts in deferred revenue.

Reimbursable travel expense

The Company expenses reimbursable travel costs as incurred and includes them in cost of other revenue. The reimbursement of these costs by the Company's customers is included in other revenue.

Sales taxes

The Company presents sales taxes and other taxes collected from customers and remitted to governmental authorities on a net basis and, as such, excludes them from revenues.

Shipping and handling

The Company expenses shipping and handling costs as incurred and includes them in cost of other revenue. The reimbursement of these costs by the Company's customers is included in other revenue.

Cash and cash equivalents

The Company considers all highly liquid investments purchased with a maturity of three months or less to be cash equivalents.

Donor restricted cash and donations payable

Restricted cash consists of donations collected by the Company and payable to its customers, net of the associated transaction fees earned. Monies associated with donations payable are segregated in a separate bank account and used exclusively for the payment of donations payable. This usage restriction is either legally or internally imposed and reflects the Company's intention with regard to such deposits.

Concentration of Credit Risk

Financial instruments that potentially subject the Company to concentrations of credit risk consist of cash and cash equivalents, donor restricted cash and accounts receivable. The Company's cash and cash equivalents and donor restricted cash are placed with high credit-quality financial institutions. The Company's accounts receivable are derived from sales to its customers who primarily operate in the nonprofit sector. With respect to accounts receivable, the Company performs ongoing evaluations of its customers and maintains an allowance for doubtful accounts based on historical experience and the Company's expectations of future losses. As of and for the years ended December 31, 2011, 2010 and 2009, there were no significant concentrations with respect to the Company's consolidated revenues or accounts receivable.

Property and equipment

The Company records property and equipment at cost and depreciates them over their estimated useful lives using the straight-line method. Property and equipment subject to capital leases are depreciated over the lesser of the term of the lease or the estimated useful life of the asset. Upon retirement or sale, the cost of assets disposed of and the related accumulated depreciation are removed from the accounts and any resulting gain or loss is credited or charged to income. Repair and maintenance costs are expensed as incurred.

Construction-in-progress represents purchases of computer software and hardware associated with new internal system implementation projects which had not been placed in service at the respective balance sheet dates. The Company transferred these assets to the applicable property category on the date they are placed in service. There was no capitalized interest applicable to construction-in-progress for the years ended December 31, 2011 and 2010.

The Company capitalizes certain costs related to the development or purchase of software for use in the Company's internal operations. Any amounts capitalized are included in computer software costs and amortized over the expected useful life. Costs incurred for upgrades and enhancements, which will not result in additional functionality, are expensed as incurred.

Goodwill

Goodwill represents the purchase price in excess of the net amount assigned to assets acquired and liabilities assumed by the Company in a business combination. Goodwill is allocated to reporting units and tested annually for impairment. The Company's reporting units are its four reportable segments and its payment processing operations. The Company will also test goodwill for impairment between annual impairment tests if indicators of potential impairment exist. The Company first assesses qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. To the extent the qualitative factors indicate that the fair value is more likely than not less than the carrying amount, the Company compares the fair value of the reporting unit with its carrying amount. If the carrying amount exceeds its fair value, impairment is indicated. The 2011 annual impairment test indicated the estimated fair value of the reporting units significantly exceeded the carrying value. There was no impairment of goodwill during 2011, 2010 or 2009.

Intangible assets

The Company amortizes finite-lived intangible assets over their estimated useful lives as follows.


	Basis of amortization		Amortization period (in years)
Customer relationships	Straight-line and accelerated	(1)		4-15
Marketing assets	Straight-line			2-8
Acquired software	Straight-line			2-10
Non-compete agreements	Straight-line			2-5
Database	Straight-line			8

(1)	Certain of the customer relationships are amortized on an accelerated basis.

Indefinite-lived intangible assets consist of tradenames. The Company evaluates the potential for impairment of finite and indefinite-lived intangible assets periodically and takes into account events or circumstances that indicate revised estimates of useful lives or that the carrying amount may not be recoverable. If the carrying amount is no longer recoverable based upon the undiscounted cash flows of the asset, the amount of impairment is the difference between the carrying amount and the fair value of the asset. Substantially all of the Company's intangible assets were acquired in business combinations. There was no impairment of intangible assets during 2011, 2010 or 2009.

Cost method investments

Cost method investments included in other assets consist of investments in privately held companies where the Company does not have the ability to exercise significant influence or have control over the investee. The Company records these investments at cost and periodically tests them for other-than-temporary impairment. During the year ended December 31, 2011, the Company determined that its cost method investment had other-than-temporary impairment based the projected liquidity of the investment. The impairment of $1.8 million was recorded in income from operations. The Company used the income approach to determine the fair value of the investment in determining the impairment.

Fair value of financial instruments

The fair value of a financial instrument is the amount at which the instrument could be exchanged between willing parties other than in a forced sale or liquidation. The financial instruments of the Company consist primarily of cash and cash equivalents, accounts receivable and accounts payable at December 31, 2011 and 2010. The Company believes that the carrying amounts of these financial instruments approximate their fair values at December 31, 2011 and 2010, due to the immediate or short-term maturity of these financial instruments.

Deferred financing costs

Deferred financing costs included in other assets represent the direct costs of entering into the Company's revolving credit facility in June 2011. These costs are amortized as interest expense using the effective interest method. The deferred financing fees are being amortized over the term of the credit facility.

Stock-based compensation

Stock-based compensation cost is measured at the grant date based on the fair value of the award and is recognized as expense over the requisite service period, which is the vesting period. Stock-based compensation cost arising from stock option grants and awards with performance or market conditions are recognized using the accelerated method. Costs arising from restricted stock and stock appreciation right grants are recognized on a straight-line basis.

Income taxes

Prior to October 13, 1999, the Company was organized as an S corporation under the Internal Revenue Code and, therefore, was not subject to federal income taxes. The Company historically made distributions to its stockholders to cover the stockholders' anticipated tax liability. In connection with its 1999 recapitalization, the Company converted its U.S. taxable status from an S corporation to a C corporation and, accordingly, since October 14, 1999 has been subject to federal and state income taxes. Upon this conversion and as a result of the recapitalization, the Company recorded a one-time benefit of $107.0 million to establish a deferred tax asset. This amount was recorded as a direct increase to equity in the statements of stockholders' equity. The Company has not recorded a valuation allowance against this deferred tax asset as of December 31, 2011 or 2010, as the Company believes it is more-likely-than-not that it will be able to utilize this benefit, which is dependent upon the Company's ability to generate future taxable income. The amount of deferred tax asset related to this matter at December 31, 2011 was $20.9 million.

The Company recognizes tax benefits arising from uncertain tax positions only if it is more-likely-than-not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such positions are measured based on the largest benefit that has a greater than 50% likelihood of being realized upon ultimate resolution. Penalties and interest accrued related to unrecognized tax benefits are recognized in the provision for income taxes.

Significant judgment is required in determining the provision for income taxes. The Company records its tax provision at the anticipated tax rates based on estimates of annual pretax income. To the extent that the final results differ from these estimated amounts that were initially recorded, such differences will impact the income tax provision in the period in which such determination is made and could have an impact on the deferred tax asset. The Company's deferred tax assets and liabilities are recorded at an amount based upon a U.S. federal income tax rate of 35.0% and appropriate statutory rates of various foreign, state and local jurisdictions in which the Company operates. If the Company's tax rates change, the deferred tax assets and liabilities will be adjusted to an amount reflecting those income tax rates. If such change is determined to be appropriate, it will affect the provision for income taxes during the period that the determination is made.

The Company assesses the likelihood that its deferred tax assets will be recovered from future taxable income. To the extent recovery is not likely, a valuation allowance is established. To the extent a valuation allowance is established, the Company includes an expense within the income tax provision. The Company's valuation allowance of $10.1 million at December 31, 2011 was primarily associated with deferred tax assets for certain state income tax credits, net operating loss carryforwards and capital loss carryforwards that it has determined are not more-likely-than-not to be realized. The Company will continue to evaluate the realizability of the remaining deferred tax assets, and any further adjustment to the valuation allowance will be made in the period the Company determines it is more-likely-than-not that any of the remaining amounts will not be utilized.

Foreign currency

Net assets recorded in a foreign currency are translated at the exchange rate on the balance sheet date. Revenue and expense items are translated at the average exchange rate for the year. The resulting translation adjustments are recorded in accumulated other comprehensive income.

Gains and losses resulting from foreign currency transactions denominated in currency other than the functional currency are recorded at the approximate rate of exchange at the transaction date. For the years ended December 31, 2011, 2010 and 2009, the Company recorded net foreign currency gain of $0.3 million, $0.1 million and $0.2 million, respectively, and these amounts are included in other expense, net.

Research and development

Research and development costs are expensed as incurred. These costs include salaries and related human resource costs, third-party contractor expenses, software development tools, an allocation of facilities and depreciation expenses and other expenses in developing new products and upgrading and enhancing existing products.

Software development costs

Capitalization of software development costs begins upon the establishment of technological feasibility, subject to net realizable value considerations. Capitalized software development costs are reported at the lower of unamortized cost or estimated net realizable value. At December 31, 2011 and 2010, software development costs, net of accumulated amortization, were $1.1 million and $0.2 million, respectively, and are included in other assets on the consolidated balance sheet. Capitalized software development costs are amortized over the estimated product life (typically three years) on a straight line-basis. Amortization expense related to software development costs of approximately $0.1 million was recorded in each of the years ended December 31, 2011, 2010 and 2009, and was included in cost of license fees in the consolidated statement of operations. The Company analyzes the net realizable value of capitalized software development costs on an annual basis and has determined there is no indication of impairment.

Sales returns and allowance for doubtful accounts

The Company provides customers a 30-day right of return and under certain circumstances provides service related credits to its customers. The Company maintains a reserve for returns and credits which is estimated based on several factors including historical experience, known credits yet to be issued and the nature of service level commitments. Provisions for sales returns and credits are charged against the related revenue items.

In addition, the Company records an allowance for doubtful accounts that reflects estimates of probable credit losses. This assessment is based on several factors including aging of customer accounts, known customer specific risks, historical experience and existing economic conditions. Accounts are charged against the allowance after all means of collection are exhausted and recovery is considered remote. Provisions for doubtful accounts are recorded in general and administrative expense.

Below is a summary of the changes in the Company's allowance for doubtful accounts.


Years ended December 31, (in thousands)	Balance at beginning of year		Provision/ adjustment			Write-off			Balance at end of year
2011	$	424	$	27		$	(190	)	$	261
2010		760		(227	)		(109	)		424
2009		1,013		(47	)		(206	)		760

Below is a summary of the changes in the Company's allowance for sales returns.


Years ended December 31, (in thousands)	Balance at beginning of year		Provision/ adjustment		Write-off			Balance at end of year
2011	$	2,263	$	5,619	$	(4,230	)	$	3,652
2010		2,799		3,000		(3,536	)		2,263
2009		1,764		3,505		(2,470	)		2,799

Sales commissions

The Company pays sales commissions at the time contracts with customers are signed or shortly thereafter, depending on the size and duration of the sales contract. To the extent that these commissions relate to revenue not yet recognized, the amounts are recorded as deferred sales commission costs. Subsequently, the commissions are recognized as expense as the revenue is recognized.

Below is a summary of the changes in the Company's deferred sales commission costs included in prepaid expenses and other current assets.


Years ended December 31, (in thousands)	Balance at beginning of year		Additions		Expense			Balance at end of year
2011	$	11,548	$	18,415	$	(13,511	)	$	16,452
2010		5,108		12,985		(6,545	)		11,548
2009		2,879		6,994		(4,765	)		5,108

Advertising costs

The Company expenses advertising costs as incurred, which was $1.1 million for the years ended December 31, 2011, 2010 and 2009.

Impairment of long-lived assets

The Company reviews long-lived assets for impairment when events change or circumstances indicate the carrying amount may not be recoverable. If such events or changes in circumstances are present, the undiscounted cash flow method is used to determine whether the asset is impaired. No impairment of long-lived assets resulted in 2011, 2010 or 2009.

Earnings per share

The Company computes basic earnings per share by dividing net income available to common stockholders by the weighted average number of common shares outstanding. Diluted earnings per share is computed by dividing net income available to common stockholders by the weighted average number of common shares and dilutive potential common shares then outstanding. Diluted earnings per share reflect the assumed conversion of all dilutive securities using the treasury stock method. Dilutive potential common shares consist of shares issuable upon the exercise of stock options, settlement of stock appreciation rights and vesting of restricted stock awards and units.

The following table sets forth the computation of basic and diluted earnings per share:


	Years ended December 31,
(in thousands, except share and per share amounts)	2011		2010		2009
Numerator:
Net income	$	33,220	$	29,187	$	27,520
Denominator:
Weighted average common shares		43,522,563		43,145,189		42,771,173
Add effect of dilutive securities:
Employee stock-based compensation		626,491		730,966		828,875

Weighted average common shares assuming dilution		44,149,054		43,876,155		43,600,048

Earnings per share:
Basic	$	0.76	$	0.68	$	0.64
Diluted	$	0.75	$	0.67	$	0.63

The following shares underlying stock-based awards were not included in diluted earnings per share because their inclusion would have been anti-dilutive:

Years ended December 31,

2011

2010

2009

Shares excluded from calculations of diluted EPS

422,418

221,742

488,282

Recently adopted accounting pronouncements

Effective January 1, 2011, the Company adopted Accounting Standards Update (ASU) 2009-13, which amends the existing criteria for separating consideration in multiple-deliverable arrangements. Arrangements that include perpetual software licenses are excluded from the scope of this ASU. ASU 2009-13 establishes a hierarchy for determining the selling price of a deliverable and requires the use of best estimate of the selling price when VSOE or TPE of the selling price cannot be determined. As a result of the requirement to use the best estimate of the selling price when VSOE or TPE of the selling price cannot be determined, the residual method is no longer permitted. ASU 2009-13 is applicable prospectively for revenue arrangements entered into or materially modified after the adoption date. The adoption of ASU 2009-13 did not have a material impact on the Company's consolidated financial statements.

Effective December 31, 2011, the Company adopted ASU 2011-08, which simplifies how entities test goodwill for impairment. ASU 2011-08 permits an entity to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform the two-step goodwill impairment test. The adoption of ASU 2011-08 did not have a material impact on the Company's consolidated financial statements.

Recently issued accounting pronouncements

In June 2011, the FASB issued ASU 2011-05, Comprehensive Income (Topic 220): Presentation of Comprehensive Income, which (1) eliminates the option to present components of other comprehensive income, or OCI, as part of the statement of changes in stockholders' equity, (2) requires the presentation of each component of net income and each component of OCI either in a single continuous statement or in two separate but consecutive statements and (3) also requires presentation of reclassification adjustments on the face of the financial statements. The Company is required to adopt ASU 2011-05 on January 1, 2012. Early adoption is permitted. The Company does not believe the adoption of ASU 2011-05 will have a material effect on its consolidated financial statements.

Business Combinations

12 Months Ended

Dec. 31, 2011

Business Combinations [Abstract]

Business Combinations

3.	Business combinations

The Company completed the business acquisitions described below during the year ended December 31, 2011. The results of operations for each of them are included in the consolidated financial statements of the Company from the date of acquisition. The fair values assigned to the identifiable intangible assets acquired were based on estimates and assumptions determined by management.

Everyday Hero

On October 6, 2011, the Company acquired all of the outstanding capital stock of Everyday Hero Pty. Ltd. (EDH), a privately-owned company based in Brisbane, Australia, for $7.6 million in cash. The acquisition of EDH provided the Company additional capabilities in the area of online event fundraising software solutions for nonprofit organizations including donation processing. During 2011, total revenue from EDH operations included in the Company's results of operations was $0.8 million and cost of revenue was $0.3 million. Acquisition-related costs of $0.2 million, which primarily consisted of legal and financial advisory services, were expensed as incurred in general and administrative expenses during the year ended December 31, 2011.

The Company allocated the fair value of the total consideration transferred to the tangible and identifiable intangible assets acquired and liabilities assumed based on their estimated fair values on the date of acquisition. The Company recorded the excess of consideration over the aggregate fair values as goodwill. Using information available at the time the acquisition closed, the Company allocated $0.5 million of the consideration to net tangible assets and $6.2 million of the consideration to identified intangible assets. The identified intangible assets are being amortized over a weighted average life of 10 years. The Company recorded the excess consideration of $0.9 million as goodwill, none of which is deductible for income tax purposes. The recognition of goodwill was principally attributable to a trained workforce and the integration of the Company's technology and products with EDH's operations which were considered in the purchase price. All of the goodwill is assigned to the IBU reporting segment.

Pro forma results of operations for EDH have not been presented because the results of EDH are not material to the Company's consolidated financial results.

Public Interest Data

On February 1, 2011, the Company acquired all of the outstanding stock of Public Interest Data, LLC (PIDI), a privately held limited liability company based in Virginia, for $16.6 million in cash. The acquisition of PIDI provided the Company additional capabilities in the area of donor acquisition list analytics and should enhance the Company's database management services offerings. The additional capabilities include the established process for delivering list analytic and data management services as well as the associated experienced workforce and technology. During the year ended December 31, 2011, total revenue from PIDI of $7.5 million and cost of revenue of $4.8 million was included in the Company's results of operations. Acquisition-related costs of $1.0 million, which primarily consisted of legal and financial advisory services, were expensed as incurred in general and administrative expense during the year ended December 31, 2011.

In addition to the consideration paid at closing, the Company might be required to pay up to a maximum of $2.5 million in additional cash consideration if PIDI meets revenue targets over the two years subsequent to the acquisition. A liability of $1.4 million was initially recognized for the estimated contingent consideration that will be paid based on a probability-weighted discounted cash flow valuation technique. During the year ended December 31, 2011, the Company recognized $0.8 million of income, as a result of the change in the estimated fair value of the contingent consideration liability. This amount was recorded as a reduction of general and administrative expense.

The following table summarizes the allocation of the purchase price based on the estimated fair value of the assets acquired and liabilities assumed:


(in thousands)
Cash and cash equivalents	$	91
Accounts receivable		686
Other assets, current and noncurrent		291
Property and equipment		459
Intangibles		7,390
Goodwill		13,060
Trade accounts payable		(478	)
Accrued expenses and other liabilities		(1,814	)
Deferred tax liabilities, current and noncurrent		(3,099	)

	$	16,586

The estimated fair value of accounts receivable approximates contractual value. The goodwill recognized is attributable primarily to the assembled workforce of PIDI and the opportunities for expected synergies. None of the goodwill arising in the acquisition is deductible for income tax purposes. Goodwill of $12.3 million and $0.8 million was assigned to the Target Analytics and ECBU reporting segments, respectively. The acquisition resulted in the identification of the following finite-lived intangible assets:


	Intangible assets acquired (in thousands)		Weighted average amortization period (in years)
Customer relationships	$	5,150		15
Marketing assets		140		2
Acquired software		1,550		8
Non-compete agreements		550		4

	$	7,390

The fair value of the intangible assets was based on the income approach, which included both the relief of royalty and multi-period excess earnings methods. Customer relationships are amortized on an accelerated basis. Marketing assets, acquired software and non-compete agreements are amortized on a straight-line basis.

Pro forma results of operations for PIDI have not been presented because the results of PIDI are not material to the Company's consolidated financial results.

2010 Acquisitions

During the year ended December 31, 2010, the Company acquired two entities for total consideration of $5.3 million, all of which was paid in cash. The results of operations of acquired entities have been included in the consolidated financial statements of the Company from the date of acquisition. Pro forma results of operations have not been presented because the effects of these business combinations, individually and in the aggregate, were not material to the consolidated results of operations of the Company. The Company recorded the purchase price allocation based on the estimated fair value of the assets acquired and liabilities assumed. None of the goodwill arising from the acquisitions completed in 2010 is deductible for income tax purposes.

2009 Acquisitions

During the year ended December 31, 2009, the Company acquired one entity for total consideration of $2.4 million, all of which was paid in cash. The results of operations of acquired entities have been included in the consolidated financial statements of the Company from the date of acquisition. Pro forma results of operations have not been presented because the effects of these business combinations, individually and in the aggregate, were not material to the consolidated results of operations of the Company. The Company recorded the purchase price allocation based on the estimated fair value of the assets acquired and liabilities assumed. None of the goodwill arising from the acquisitions completed in 2009 is deductible for income tax purposes.

- Definition

The entire disclosure for a business combination (or series of individually immaterial business combinations) completed during the period, including background, timing, and recognized assets and liabilities. The disclosure may include leverage buyout transactions (as applicable).

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Emerging Issues Task Force (EITF)
-Number 88-16
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 141
-Paragraph 51, 52
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 141R
-Appendix F
-Paragraph F4
-Subparagraph e

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 141R
-Paragraph 67-73
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 805
-SubTopic 30
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6911361&loc=d3e6927-128479

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 805
-SubTopic 10
-Section 50
-Paragraph 4
-URI http://asc.fasb.org/extlink&oid=6972119&loc=d3e1490-128463

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 805
-SubTopic 30
-Section 50
-Paragraph 4
-URI http://asc.fasb.org/extlink&oid=6911361&loc=d3e7008-128479

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 805
-SubTopic 10
-Section 50
-Paragraph 6
-URI http://asc.fasb.org/extlink&oid=6972119&loc=d3e1500-128463

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 805
-SubTopic 20
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6910749&loc=d3e4926-128472

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 805
-SubTopic 20
-Section 50
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6910749&loc=d3e4922-128472

Reference 11: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 805
-SubTopic 30
-Section 50
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6911361&loc=d3e6996-128479

Reference 12: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 805
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-Section 50
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-Name Accounting Standards Codification
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Reference 16: http://www.xbrl.org/2003/role/presentationRef
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-URI http://asc.fasb.org/extlink&oid=6972119&loc=d3e1383-128463

+ Details

Property And Equipment

12 Months Ended

Dec. 31, 2011

Property And Equipment [Abstract]

Property And Equipment

4.	Property and equipment

Property and equipment as of December 31, 2011 and 2010 consisted of the following:


	Estimated useful life (years)		December 31,
(in thousands)	Estimated useful life (years)		2011			2010
Equipment		3- 5	$	2,809		$	3,660
Computer hardware		3- 5		39,665			30,616
Computer software		3- 5		9,660			10,982
Construction in progress		—		3,836			1,332
Furniture and fixtures		5- 7		5,028			4,961
Leasehold improvements		term of lease		3,394			2,923

Total property and equipment				64,392			54,474
Less: accumulated depreciation				(29,995	)		(31,511	)

Property and equipment, net of depreciation			$	34,397		$	22,963

Depreciation expense was $9.4 million, $9.1 million and $8.4 million for the years ended December 31, 2011, 2010 and 2009, respectively.

Property and equipment, net of depreciation, under capital leases at December 31, 2011 and 2010 was not material.

- Definition

The entire disclosure for long-lived, physical assets that are used in the normal conduct of business to produce goods and services and not intended for resale. Examples include land, buildings, machinery and equipment, and other types of furniture and equipment including, but not limited to, office equipment, furniture and fixtures, and computer equipment and software. This disclosure may include property plant and equipment accounting policies and methodology, a schedule of property, plant and equipment gross, additions, deletions, transfers and other changes, depreciation, depletion and amortization expense, net, accumulated depreciation, depletion and amortization expense and useful lives, income statement disclosures, assets held for sale and public utility disclosures.

+ References + Details

Goodwill And Other Intangible Assets

12 Months Ended

Dec. 31, 2011

Goodwill And Other Intangible Assets [Abstract]

Goodwill And Other Intangible Assets

5.	Goodwill and other intangible assets

As discussed in Note 15, the Company's reportable segments changed during the year ended December 31, 2011. Goodwill has been reallocated among the new reportable segments as of December 31, 2010. The change in goodwill for each reportable segment during the year ended December 31, 2011, consisted of the following:


(in thousands)	ECBU			Target Analytics		GMBU			IBU			Other			Total
Balance at December 31, 2010	$	22,233		$	20,919	$	26,472		$	4,514		$	2,109		$	76,247
Additions related to business combinations		802			12,258		—			863			—			13,923
Disposition related to sale of assets		(12	)		—		(35	)		(14	)		(13	)		(74	)
Effect of foreign currency translation		—			—		—			26			—			26

Balance at December 31, 2011	$	23,023		$	33,177	$	26,437		$	5,389		$	2,096		$	90,122

The Company has no accumulated impairment losses as of December 31, 2011 and 2010. Additions to goodwill during the year ended December 31, 2011, related to the acquisitions as described in Note 3 of these consolidated financial statements.

The Company has recorded intangible assets acquired in various business combinations based on their fair values at the date of acquisition. The table below sets forth the balances of each class of intangible asset and related amortization, as of December 31, 2011 and 2010.


	December 31,
(in thousands)	2011			2010
Finite-lived gross carrying amount
Customer relationships	$	48,725		$	41,441
Marketing assets		2,502			2,365
Acquired software		16,087			12,406
Non-compete agreements		2,539			2,268
Database		4,275			4,275

Total finite-lived gross carrying amount		74,128			62,755

Accumulated amortization
Customer relationships		(18,891	)		(14,741	)
Marketing assets		(1,627	)		(1,202	)
Acquired software		(6,171	)		(4,935	)
Non-compete agreements		(1,856	)		(1,633	)
Database		(2,263	)		(1,729	)

Total accumulated amortization		(30,808	)		(24,240	)
Indefinite-lived gross carrying amount
Marketing assets		1,340			—

Total intangible assets, net	$	44,660		$	38,515

Additions to intangible assets during 2011 are related to the acquisitions described in Note 3 of these consolidated financial statements.

Amortization expense related to finite-lived intangible assets acquired in business combinations is allocated to cost of revenue on the statements of operations based on the revenue stream to which the asset contributes. The following table summarizes amortization expense for the years ended December 31, 2011, 2010 and 2009.


	Years ended December 31,
(in thousands)	2011		2010		2009
Included in cost of revenue:
Cost of license fees	$	635	$	588	$	476
Cost of subscriptions		3,341		3,058		3,239
Cost of services		1,572		1,390		1,344
Cost of maintenance		975		1,223		1,302
Cost of other revenue		75		75		75

Total included in cost of revenue		6,598		6,334		6,436
Included in operating expenses		980		798		768

Total	$	7,578	$	7,132	$	7,204

The following table outlines the estimated future amortization expense for each of the next five years for finite-lived intangible assets as of December 31, 2011:


Years ended December 31,	Amortization expense (in thousands)
2012	$	7,359
2013		6,947
2014		6,397
2015		5,496
2016		4,910

Total	$	31,109

- Definition

The entire disclosure for the aggregate amount of goodwill and a description of intangible assets, which may include (a) for amortizable intangible assets (also referred to as finite-lived intangible assets), the carrying amount, the amount of any significant residual value, and the weighted-average amortization period, (b) for intangible assets not subject to amortization (also referred to as indefinite-lived intangible assets), the carrying amount, and (c) the amount of research and development assets acquired and written off in the period, including the line item in the income statement in which the amounts written off are aggregated, if not readily apparent from the income statement. Also discloses (a) for amortizable intangibles assets in total and by major class, the gross carrying amount and accumulated amortization, the total amortization expense for the period, and the estimated aggregate amortization expense for each of the five succeeding fiscal years, (b) for intangible assets not subject to amortization the carrying amount in total and by major class, and (c) for goodwill, in total and for each reportable segment, the changes in the carrying amount of goodwill during the period (including the aggregate amount of goodwill acquired, the aggregate amount of impairment losses recognized, and the amount of goodwill included in the gain (loss) on disposal of a reporting unit). If any part of goodwill has not been allocated to a reportable segment, discloses the unallocated amount and the reasons for not allocating. For each impairment loss recognized related to an intangible asset (excluding goodwill), discloses: (a) a description of the impaired intangible asset and the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method for determining fair value, (c) the caption in the income statement or the statement of activities in which the impairment loss is aggregated, and (d) the segment in which the impaired intangible asset is reported. For each goodwill impairment loss recognized, discloses: (a) a description of the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method of determining the fair value of the associated reporting unit, and (c) if a recognized impairment loss is an estimate not finalized and the reasons why the estimate is not final. May also disclose the nature and amount of any significant adjustments made to a previous estimate of an impairment loss.

+ References + Details

Prepaid Expenses And Other Current Assets

12 Months Ended

Dec. 31, 2011

Prepaid Expenses And Other Current Assets [Abstract]

Prepaid Expenses And Other Current Assets

6.	Prepaid expenses and other current assets

Prepaid expenses and other current assets consisted of the following as of December 31, 2011 and 2010:


	December 31,
(in thousands)	2011		2010
Deferred sales commissions	$	16,452	$	11,548
Prepaid software maintenance and royalties		7,007		4,352
Deferred professional service costs		3,098		3,447
Taxes, prepaid and receivable		343		9,253
Other		4,116		3,539

Total prepaid expenses and other current assets	$	31,016	$	32,139

Accrued Expenses And Other Current Liabilities

12 Months Ended

Dec. 31, 2011

Accrued Expenses And Other Current Liabilities [Abstract]

Accrued Expenses And Other Current Liabilities

7.	Accrued expenses and other current liabilities

Accrued expenses and other current liabilities consisted of the following as of December 31, 2011 and 2010:


	December 31,
(in thousands)	2011		2010
Accrued bonuses	$	9,832	$	8,952
Accrued commissions and salaries		6,475		5,922
Taxes payable		4,384		3,683
Customer credit balances		3,762		3,335
Accrued accounting and legal fees		1,490		1,083
Accrued royalties		1,418		1,273
Accrued health care costs		996		862
Other		4,350		3,168

Total accrued expenses and other current liabilities	$	32,707	$	28,278

Deferred Revenue

12 Months Ended

Dec. 31, 2011

Deferred Revenue [Abstract]

Deferred Revenue

8.	Deferred revenue

Deferred revenue consisted of the following as of December 31, 2011 and 2010:


	December 31,
(in thousands)	2011			2010
Maintenance	$	81,913		$	78,382
Subscriptions		50,849			39,532
Services		29,675			32,379
License fees and other		1,000			368

Total deferred revenue		163,437			150,661
Less: Long-term portion of deferred revenue		(9,772	)		(6,900	)

Current portion of deferred revenue	$	153,665		$	143,761

Debt

12 Months Ended

Dec. 31, 2011

Debt [Abstract]

Debt

Debt

Revolving credit facility

In June 2011, the Company entered into a five-year $125.0 million revolving credit facility. The revolving credit facility is guaranteed by the Company's material subsidiaries, as defined, and is collateralized with the stock of all of the Company's subsidiaries, as defined. At December 31, 2011 and 2010, there were no outstanding borrowings under the credit facility.

Amounts borrowed under the revolving credit facility bear interest, at the Company's option, at a variable rate based on (a) the highest of (i) the prime rate (ii) federal funds rate plus 0.5% or (iii) one month LIBOR plus 1%, in addition to a margin of 0.375% to 1.0% (Base Rate Loans) or (b) LIBOR plus a margin of 1.375% to 2.0% (LIBOR Loans). The exact amount of any margin depends on the nature of the loan and the Company's leverage ratio at the time of the borrowing. The Company also pays a quarterly commitment fee on the unused portion of the revolving credit facility equal to 0.25%, 0.275%, 0.3% or 0.35% per annum, depending on the Company's leverage ratio. At December 31, 2011, the commitment fee was 0.25%.

Under the credit facility, the Company has the ability to choose either Base Rate Loans or LIBOR Loans. Base rate borrowings mature in June 2016. LIBOR Loans can be one, two, three or six month maturities (or, if agreed to by all applicable lenders, nine or twelve months), and the Company has the ability to extend the maturity of these loans by rolling them at their maturity into new loans with the same or longer maturities. The Company evaluates the classification of its debt based on the maturity of individual borrowings and any roll-over of borrowings subsequent to the balance sheet date, but prior to issuance of the consolidated financial statements.

Deferred financing costs

In connection with the Company's credit facility entered into in June 2011, the Company paid $0.8 million of financing costs, which is amortized over the term of the new facility. As of December 31, 2011 and 2010, deferred financing costs totaling $0.8 million and $0.1 million, respectively, are included in other assets on the consolidated balance sheet.

- Definition

The entire disclosure for information about short-term and long-term debt arrangements, which includes amounts of borrowings under each line of credit, note payable, commercial paper issue, bonds indenture, debenture issue, own-share lending arrangements and any other contractual agreement to repay funds, and about the underlying arrangements, rationale for a classification as long-term, including repayment terms, interest rates, collateral provided, restrictions on use of assets and activities, whether or not in compliance with debt covenants, and other matters important to users of the financial statements, such as the effects of refinancing and noncompliance with debt covenants.

+ References + Details

Commitments And Contingencies

12 Months Ended

Dec. 31, 2011

Commitments And Contingencies [Abstract]

Commitments And Contingencies

10.

Commitments and contingencies

Leases

The Company leases its headquarters facility under a 15 year lease agreement which was entered into in October 2008, and has two five-year renewal options. The annual base rent of the lease is $3.6 million payable in equal monthly installments. The base rent escalates annually at a rate equal to the change in the consumer price index, as defined in the agreement, but not to exceed 5.5% in any year. In addition, under the terms of the lease, the lessor will reimburse the Company an aggregate amount of $4.0 million for leasehold improvements, which will be recorded as a reduction to rent expense ratably over the term of the lease. During each of the years ended December 31, 2011, 2010 and 2009, rent expense was reduced by $0.3 million related to this lease provision. The $4.0 million leasehold improvement allowance has been included in the table of operating lease commitments below as a reduction in the Company's lease commitments ratably over the then remaining life of the lease from October 2008. The timing of the reimbursements for the actual leasehold improvements may vary from the amount reflected in the table below.

Additionally, the Company has subleased a portion of its facilities under various agreements extending through 2014. Under these agreements, rent expense was reduced by $0.4 million in each of the years ended December 31, 2011, 2010 and 2009, respectively. The operating lease commitments in the table below have been reduced by minimum aggregate sublease commitments of $0.3 million during 2012 and 2013; the amount in 2014 is immaterial. No minimum aggregate sublease commitments exist after 2014. The Company has also received, and expects to receive through 2016, quarterly South Carolina state incentive payments as a result of locating its headquarters facility in Berkeley County, South Carolina. These amounts are recorded as a reduction of rent expense and were $2.3 million, $2.0 million and $1.7 million for the years ended December 31, 2011, 2010 and 2009, respectively. Total rent expense was $4.7 million, $5.4 million and $5.3 million for the years ended December 31, 2011, 2010 and 2009, respectively.

Additionally, the Company leases various office space and equipment under operating leases. The Company also has various non-cancelable capital leases for computer equipment and furniture that are not significant.

As of December 31, 2011, the future minimum lease commitments related to lease agreements, net of related sublease commitments and lease incentives, were as follows:


Years ending December 31, (in thousands)	Operating leases
2012	$	6,658
2013		5,491
2014		5,452
2015		5,015
2016		4,236
Thereafter		33,277

Total minimum lease payments	$	60,129

Other commitments

The Company utilizes third-party relationships in conjunction with its products, with contractual arrangements varying in length from one to three years. In certain cases, these arrangements require a minimum annual purchase commitment. As of December 31, 2011, the remaining aggregate minimum purchase commitment under these arrangements is approximately $8.1 million through 2013. The Company incurred expense under these arrangements of $6.8 million, $4.1 million and $2.5 million for the years ended December 31, 2011, 2010 and 2009, respectively.

Legal contingencies

The Company is subject to legal proceedings and claims that have arisen in the ordinary course of business. The Company records an accrual for a contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company does not believe the amount of potential liability with respect to legal proceedings and/or claims in the ordinary course of business will have a material adverse effect upon the Company's consolidated financial position, results of operations or cash flows.

Guarantees and indemnification obligations

The Company enters into agreements in the ordinary course of business with, among others, customers, vendors and service providers. Pursuant to certain of these agreements the Company has agreed to indemnify the other party for certain matters, such as property damage, personal injury, acts or omissions of the Company, or its employees, agents or representatives, or third-party claims alleging that the activities of its contractual partner pursuant to the contract infringe a patent, trademark or copyright of such third party.

The Company assesses the fair value of its liability on the above indemnities to be immaterial based on historical experience and information known at December 31, 2011.

- Definition

The entire disclosure for commitments and contingencies.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name FASB Interpretation (FIN)
-Number 14
-Paragraph 3
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 5
-Paragraph 9, 10, 11, 12
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02.25)
-URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 450
-SubTopic 20
-Section 50
-Paragraph 4
-URI http://asc.fasb.org/extlink&oid=6952336&loc=d3e14435-108349

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 460
-SubTopic 10
-Section 50
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=6398077&loc=d3e12565-110249

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 440
-SubTopic 10
-Section 50
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6394976&loc=d3e25287-109308

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 825
-SubTopic 20
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6449706&loc=d3e16207-108621

+ Details

Income Taxes

12 Months Ended

Dec. 31, 2011

Income Taxes [Abstract]

Income Taxes

11.

Income taxes

The Company files income tax returns in the U.S. for federal and various state jurisdictions as well as in foreign jurisdictions including Canada, United Kingdom, Australia and Netherlands. The Company is generally subject to U.S. federal income tax examination for calendar tax years 2008 through 2010 as well as state and foreign income tax examinations for various years depending on statutes of limitations of those jurisdictions.

The following summarizes the components of income tax expense:


	Years ended December 31,
(in thousands)	2011		2010			2009
Current taxes:
U.S. Federal	$	3,434	$	4,130		$	3,394
U.S. State and local		1,030		1,228			1,391
International		40		78			298

Total current taxes		4,504		5,436			5,083
Deferred taxes:
U.S. Federal		11,943		10,077			11,268
U.S. State and local		1,536		1,262			1,196
International		54		(26	)		—

Total deferred taxes		13,533		11,313			12,464

Total income tax provision	$	18,037	$	16,749		$	17,547

The following summarizes the components of income before provision for income taxes:


	Years ended December 31,
(in thousands)	2011		2010		2009
U.S.	$	50,946	$	45,700	$	43,755
International		311		236		1,312

Income before provision for income taxes	$	51,257	$	45,936	$	45,067

A reconciliation between the effect of applying the federal statutory rate and the effective income tax rate used to calculate the Company's income tax provision is as follows:


	Years ended December 31,
	2011			2010			2009
Federal statutory rate		35.0	%		35.0	%		35.0	%
Effect of:
State income taxes, net of federal benefit		4.2			4.3			4.2
Change in state income tax rate applied to deferred tax asset		0.6			—			—
Disqualifying dispositions of incentive stock options		(0.2	)		(0.3	)		(0.2	)
Non-deductible compensation expense		(0.4	)		1.0			1.2
State credits, net of federal benefit		(2.2	)		(2.4	)		(2.1	)
Change in valuation reserve		0.7			2.4			3.4
Federal credits generated		(2.7	)		(3.2	)		(3.0	)
Other		0.2			(0.3	)		0.4

Income tax provision effective rate		35.2	%		36.5	%		38.9	%

The Company recorded net excess tax benefits attributable to stock option and stock appreciation right exercises and restricted stock vesting of $0.2 million, $2.7 million and $2.2 million in stockholders' equity during the years ended December 31, 2011, 2010 and 2009, respectively.

The significant components of the Company's deferred tax asset were as follows:


	December 31,
(in thousands)	2011			2010
Deferred tax assets relating to:
State and foreign tax credits	$	11,148		$	11,236
Federal and state net operating loss carryforwards		16,842			18,894
Allowance for doubtful accounts		1,456			1,014
Deferred revenue		3,343			6,146
Intangible assets		20,969			28,466
Effect of expensing nonqualified stock options and restricted stock		8,142			5,929
Other		5,595			3,687

Total deferred tax assets		67,495			75,372
Deferred tax liabilities relating to:
Intangible assets		(8,407	)		(8,995	)
Fixed assets		(9,132	)		(4,994	)
Other		(8,950	)		(4,291	)

Total deferred tax liabilities		(26,489	)		(18,280	)
Valuation allowance		(10,079	)		(9,614	)

Net deferred tax asset	$	30,927		$	47,478

As of December 31, 2011, the Company had state tax credit carryovers of approximately $11.1 million, net of federal tax, which will expire between 2012 and 2026, if unused. These state tax credits had a valuation reserve of approximately $8.9 million, net of federal tax, as of December 31, 2011.

The Company acquired all of its federal and state net operating loss carryforwards in business acquisitions. At December 31, 2011, the Company had deferred tax assets of $14.4 million for federal net operating loss carryforwards and $2.4 million for state net operating loss carryforwards. These deferred assets pertain to net operating loss carryforwards of approximately $41.2 million and $50.4 million for federal and state purposes, respectively, at December 31, 2011. These net operating loss carryforwards expire during various tax years through 2030. As a result of the Kintera acquisition, Kintera underwent a change in ownership under Section 382 of the Internal Revenue Code (IRC Sec. 382) on July 8, 2008, the date of the Company's acquisition. In general, IRC Sec. 382 places annual limitations on the use of certain tax attributes such as net operating losses and tax credit carryovers in existence at the ownership change date. These limitations restrict the amount of the aforementioned net operating loss carryforwards that are available to offset taxable income each year. A portion of the state net operating loss carryforward has a valuation reserve due to management's uncertainty regarding the future ability to use such carryforwards.

The following table illustrates the change in the Company's deferred tax asset valuation allowance:


(in thousands)	Balance at beginning of year		Acquisition related change			Charges to expense		Balance at end of year
Years ended December 31,
2011	$	9,614	$	—		$	465	$	10,079
2010		7,994		75			1,545		9,614
2009		7,865		(1,378	)		1,507		7,994

The following table sets forth the change to the Company's unrecognized tax benefit for the year ended December 31, 2011, 2010 and 2009:


	December 31,
(in thousands)	2011			2010			2009
Balance at beginning of year	$	1,414		$	1,231		$	346
Increases from prior period positions		87			126			427
Decreases in prior year position		(9	)		—			—
Increases from current period positions		285			297			485
Lapse of statute of limitations		—			(240	)		(27	)

Balance at end of year	$	1,777		$	1,414		$	1,231

The total amount of unrecognized tax benefit that, if recognized, would favorably affect the effective tax rate was $1.8 million at December 31, 2011. The Company recognizes accrued interest and penalties, if any, related to unrecognized tax benefits as a component of income tax expense. The total amount of accrued interest and penalties included in the consolidated balance sheet as of December 31, 2011 and 2010 was $0.2 million and $0.1 million, respectively. The total amount of interest and penalties included in the consolidated statement of operations as an increase in income tax expense for 2011 was $0.1 million. The total amount of interest and penalties included in the consolidated statement of operations for 2010 was $0.2 million of a decrease in income tax expense; interest and penalties were immaterial in 2009.

The Company has taken positions in certain taxing jurisdictions related to state nexus issues for which it is reasonably possible that the total amounts of unrecognized tax benefits might decrease within the next twelve months. This possible decrease could result from the finalization of state income tax reviews and the expiration of statutes of limitations. The reasonably possible decrease is not material at December 31, 2011.

It continues to be the Company's intention to indefinitely reinvest undistributed foreign earnings. Accordingly, no deferred tax liability has been recorded in connection with the undistributed foreign earnings of approximately $1.4 million. It is not practicable for the Company to determine the amount of the unrecognized deferred tax liability for temporary differences related to investments in foreign subsidiaries.

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 08
-Paragraph h
-Article 4

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 109
-Paragraph 136, 172
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 109
-Paragraph 43, 44, 45, 46, 47, 48, 49
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 10
-Section 50
-Paragraph 15
-URI http://asc.fasb.org/extlink&oid=6907707&loc=d3e32718-109319

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 10
-Section 50
-Paragraph 9
-URI http://asc.fasb.org/extlink&oid=6907707&loc=d3e32639-109319

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08.(h))
-URI http://asc.fasb.org/extlink&oid=6881521&loc=d3e23780-122690

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 10
-Section 50
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6907707&loc=d3e32537-109319

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 740
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6907707&loc=d3e32559-109319

+ Details

Stock-Based Compensation

12 Months Ended

Dec. 31, 2011

Stock-Based Compensation [Abstract]

Stock-Based Compensation

12.

Stock-based compensation

Employee stock-based compensation plans

Under the Blackbaud, Inc. 2008 Equity Incentive Plan (2008 Equity Plan), the Company may grant incentive stock options, non-statutory stock options, restricted stock awards, restricted stock unit awards, stock appreciation rights, performance stock awards and other stock awards to eligible employees, directors and consultants. The Company maintains other stock based compensation plans including the 2004 Stock Plan and the 2001 Stock Option Plan, under which no additional grants may be made, and the 2009 Equity Compensation Plan for Employees from Acquired Companies, under which the Company may grant shares of its common stock to employees pursuant to employment contracts or other arrangements entered into in connection with past and future acquisitions. In connection with the acquisition of Kintera on July 8, 2008, the Company also maintains the Kintera, Inc. 2000 Stock Option Plan, as amended (Kintera 2000 Plan) and Kintera, Inc. Amended and Restated 2003 Equity Incentive Plan, as amended (Kintera 2003 Plan), that it assumed upon the acquisition of Kintera. The Company's Compensation Committee of the Board of Directors administers the plans and the stock-based awards are granted under terms determined by them. The total number of authorized stock-based awards available under the Company's plans was 1,105,980 as of December 31, 2011. The Company issues common stock from its pool of authorized stock upon exercise of stock options, settlement of stock appreciation rights or upon granting of restricted stock.

The Company has issued four types of awards under these plans: stock options, restricted stock awards, performance-based restricted stock unit awards and stock appreciation rights. The following table sets forth the number of awards outstanding for each award type as of December 31, 2011 and 2010.


	Outstanding at December 31,
Award type	2011		2010
Stock options		216,848		406,425
Restricted stock awards		1,079,930		1,151,775
Performance-based restricted stock unit awards		147,912		61,891
Stock appreciation rights		2,305,049		2,417,658

The majority of the stock-based awards granted under these plans have a 10-year contractual term. The option to purchase 800,000 shares of common stock granted on November 28, 2005, to the current Chief Executive Officer (CEO), has a 7-year contractual term. Additionally, stock appreciation rights (SARs) have contractual lives of 5 or 7 years.

The Company recognizes compensation expense associated with options and restricted stock unit awards with performance or market based vesting conditions on an accelerated basis over the requisite service period of the individual grantees, which generally equals the vesting period. The Company recognizes compensation expense associated with restricted stock awards and SARs on a straight-line basis over the requisite service period of the individual grantees, which generally equals the vesting period.

Stock-based compensation expense is allocated to expense categories on the statements of operations based on the employees' departmental cost center. The following table summarizes stock-based compensation expense for the year ended December 31, 2011, 2010 and 2009.


	Years ended December 31,
(in thousands)	2011		2010		2009
Included in cost of revenue:
Cost of subscriptions	$	571	$	392	$	387
Cost of services		1,966		1,742		1,433
Cost of maintenance		741		814		750

Total included in cost of revenue		3,278		2,948		2,570

Included in operating expenses:
Sales and marketing		1,325		1,366		1,605
Research and development		3,039		2,844		2,944
General and administrative		7,242		5,901		5,291

Total included in operating expenses		11,606		10,111		9,840

Total	$	14,884	$	13,059	$	12,410

The total amount of compensation cost related to non-vested awards not recognized was $37.1 million at December 31, 2011. This amount will be recognized over a weighted average period of 2.0 years.

Stock options

The following table summarizes the options outstanding under each of the Company's stock-based compensation plans as of December 31, 2011. All options are fully vested at December 31, 2011.


Plan	Date of adoption			Options outstanding		Range of exercise prices
2001 Stock Option Plan		July 1, 2001			1,875	$	4.80
2004 Stock Plan		March 23, 2004			207,244	$	8.60-$16.10
Kintera 2000 Plan		July 8, 2008	(1)		395	$	19.26
Kintera 2003 Plan		July 8, 2008	(1)		7,334	$	10.59-$19.26

Total					216,848

(1)	In connection with the acquisition of Kintera, the Company assumed certain stock options issued and outstanding at the date of acquisition.

A summary of outstanding options as of December 31, 2011, and changes during the year then ended, is as follows:


Options	Share options			Weighted average exercise price		Weighted average remaining contractual term (in years)		Aggregate intrinsic value (in thousands)
Outstanding at January 1, 2011		406,425		$	13.22
Exercised		(180,816	)		11.29
Expired		(8,761	)		5.01

Outstanding, vested and exercisable at December 31, 2011		216,848		$	15.16		1.3	$	2,720

The total intrinsic value of options exercised during the years ended December 31, 2011, 2010 and 2009 was $3.1 million, $9.1 million and $5.9 million, respectively. The total fair value of options that vested during the years ended December 31, 2011 and 2010 was not material. The total fair value of options that vested during the year ended December 31, 2009, was $2.3 million. All outstanding options granted by the Company had a fair market value assigned at grant date based on the use of the Black-Scholes option pricing model. The assumptions used in the valuation of options are the same as described in the stock appreciation rights section below.

There have been no new stock option awards granted since 2005.

Restricted stock awards

The Company has also granted shares of common stock subject to certain restrictions under the 2008 Equity Plan and the 2004 Stock Plan. Restricted stock awards granted to employees vest in equal annual installments over four years from the grant date. Restricted stock awards granted to non-employee directors vest after one year from the date of grant or, if earlier, immediately prior to the next annual election of directors, provided the non-employee director is serving as a director at that time. Restricted stock awards granted to the Company's executive officers and certain members of management are subject to accelerated vesting upon a change in control of the Company as defined in the employees' retention agreement. The fair market value of the stock at the time of the grant is amortized on a straight-line basis to expense over the period of vesting. Recipients of restricted stock awards have the right to vote such shares and receive dividends. Income tax benefits resulting from the vesting of restricted stock awards are recognized in the period the restrictions lapse to the extent expense has been recognized. Tax benefits associated with stock-based compensation in excess of the related book expense recorded are credited to additional paid-in capital within stockholders' equity.

A summary of unvested restricted stock awards as of December 31, 2011, and changes during the year then ended, is as follows:


Unvested restricted stock awards	Restricted stock awards			Weighted average grant-date fair value
Unvested at January 1, 2011		1,151,775		$	22.45
Granted		502,426			27.98
Vested		(453,734	)		21.89
Forfeited		(120,537	)		22.73

Unvested at December 31, 2011		1,079,930		$	25.22

As of December 31, 2011, the number and intrinsic value of restricted stock awards expected to vest was 1,025,842 and $28.4 million, respectively. The total fair value of restricted stock awards that vested during the years ended December 31, 2011, 2010 and 2009 was $9.9 million, $9.0 million and $9.3 million, respectively. The weighted average grant-date fair value of restricted stock awards granted during the years ended December 31, 2011, 2010 and 2009 was $27.98, $26.61 and $21.36, respectively.

Performance-based restricted stock unit awards

The Company has also granted restricted stock units subject to certain restrictions under the 2008 Equity Plan. Restricted stock units granted to employees vest in equal annual installments over three years from the grant date subject to meeting certain performance conditions that are based on company and/or market conditions. Restricted stock units granted to the Company's executive officers and certain members of management are subject to accelerated vesting upon a change in control of the Company as defined in the employees' retention agreement. The fair market value of the stock at the time of the grant is amortized on an accelerated basis to expense over the period of vesting. Income tax benefits resulting from the vesting of restricted stock units are recognized in the period the unit is exercised to the extent expense has been recognized. Tax benefits associated with stock-based compensation in excess of the related book expense recorded are credited to additional paid-in capital within stockholders' equity.

A summary of unvested restricted stock unit awards as of December 31, 2011 is as follows:


Unvested restricted stock unit awards	Restricted stock unit awards			Weighted average grant-date fair value
Unvested at January 1, 2011		61,891		$	22.79
Granted		101,025			26.68
Forfeited		(10,193	)		22.79
Vested		(4,811	)		22.79

Unvested at December 31, 2011		147,912		$	25.44

As of December 31, 2011, the number and intrinsic value of restricted stock units expected to vest was 145,797 and $4.0 million, respectively.

Stock appreciation rights

The Company has granted SARs under the 2008 Equity Plan and the 2004 Stock Plan to certain members of management. The SARs will be settled in stock at the time of exercise and vest three and four years from the date of grant subject to the recipient's continued employment with the Company. SARs granted to the Company's executive officers and certain members of management are subject to accelerated vesting upon a change in control of the Company as defined in the employees' retention agreement. The number of shares issued upon the exercise of the SARs is calculated as the difference between the share price of the Company's stock on the date of exercise and the date of grant multiplied by the number of SARs divided by the share price on the exercise date.

A summary of SARs as of December 31, 2011, and changes during the year then ended, is as follows:


Stock appreciation rights	Stock appreciation rights			Weighted average exercise price		Weighted average remaining contractual term (in years)		Aggregate intrinsic value (in thousands)
Outstanding at January 1, 2011		2,417,658		$	23.53
Granted		559,549			28.10
Exercised		(482,366	)		24.37
Forfeited		(189,792	)		23.39

Outstanding at December 31, 2011		2,305,049		$	24.47		5.25	$	7,678

Unvested and expected to vest at December 31, 2011		1,324,707		$	25.67		5.91	$	3,028

Vested and exercisable at December 31, 2011		933,927		$	22.72		4.27	$	4,650

The total intrinsic value of SARs exercised during the year ended December 31, 2011 and 2010 was $2.2 million and $1.4 million, respectively. There were no SARs exercises prior to 2009. The total fair value of SARs that vested during the year ended December 31, 2011, 2010 and 2009 was $3.6 million, $3.6 million and $3.1 million, respectively. The weighted average grant date fair value of SARs granted for the years ended December 31, 2011, 2010 and 2009 was $8.10, $7.17 and $7.38, respectively. All outstanding SARs granted by the Company had a fair market value assigned at the grant date based on the use of the Black-Scholes option pricing model. Significant assumptions used in the Black-Scholes option pricing model for SARs granted in 2011, 2010 and 2009 are as follows:

Years ended December 31,

2011

2010

2009

Volatility

41% to 42%

40% to 42%

45%

Dividend yield

1.7% to 1.8%

1.6% to 1.8%

1.7%

Risk-free interest rate

0.6% to 1.9%

0.9% to 1.9%

1.8%

Expected SAR life in years

The expected volatility assumption is based on the historical volatility of the Company's stock and the average expected volatility over the expected life of the SAR. The dividend yield is based on the adopted dividend policy in effect at the time of grant and the expectation of future dividends. The risk-free interest rate is based on United States Treasury rate for a term consistent with the expected life of the SAR at the time of grant. The expected life of the SAR represents the length of time from grant until the SAR is exercised based on experience.

- Definition

The entire disclosure for compensation-related costs for equity-based compensation, which may include disclosure of policies, compensation plan details, allocation of equity compensation, incentive distributions, equity-based arrangements to obtain goods and services, deferred compensation arrangements, employee stock ownership plan details and employee stock purchase plan details.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 123R
-Paragraph 64, 65, A240
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher AICPA
-Name Statement of Position (SOP)
-Number 93-6
-Paragraph 53
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Staff Accounting Bulletin (SAB)
-Number Topic 14

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 50
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6406099&loc=d3e25284-112666

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 718
-SubTopic 10
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6415400&loc=d3e5047-113901

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 718
-SubTopic 10
-Section 50
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6415400&loc=d3e5070-113901

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 718
-SubTopic 10
-Section 50
-Paragraph 4
-URI http://asc.fasb.org/extlink&oid=6415400&loc=d3e5444-113901

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 718
-SubTopic 40
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6418621&loc=d3e17540-113929

+ Details

Stockholders' Equity

12 Months Ended

Dec. 31, 2011

Stockholders' Equity [Abstract]

Stockholders' Equity

13.

Stockholders' equity

Preferred stock

The Company's Board of Directors may fix the relative rights and preferences of each series of preferred stock in a resolution of the Board of Directors.

Dividends

The Company's Board of Directors has adopted a dividend policy which provides for the distribution to stockholders a portion of cash generated by the Company that is in excess of operational needs and capital expenditures. The Company's credit facility limits the amount of dividends payable and certain state laws restrict the amount of dividends distributed.

The following table provides information with respect to quarterly dividends paid on common stock during the year ended December 31, 2011:


Declaration Date	Dividend per Share	Record Date	Payable Date
February 2011	$0.12	February 28	March 15
May 2011	$0.12	May 27	June 15
August 2011	$0.12	August 26	September 15
November 2011	$0.12	November 28	December 15

On February 22, 2012, the Company's Board of Directors declared a first quarter dividend of $0.12 per share payable on March 15, 2012 to stockholders of record on March 5, 2012.

Stock repurchase program

The Company has a repurchase program that authorizes the Company to purchase up to $50.0 million of its outstanding shares of common stock. The program does not have an expiration date. The shares can be purchased from time to time on the open market or in privately negotiated transactions depending upon market conditions and other factors.

The Company accounts for purchases of treasury stock under the cost method. The remaining amount available to purchase stock under the stock repurchase program was $50.0 million as of December 31, 2011.

- Definition

The entire disclosure for shareholders' equity, comprised of portions attributable to the parent entity and noncontrolling interest, if any, including other comprehensive income (as applicable). Including, but not limited to: (1) balances of common stock, preferred stock, additional paid-in capital, other capital and retained earnings; (2) accumulated balance for each classification of other comprehensive income and total amount of comprehensive income; (3) amount and nature of changes in separate accounts, including the number of shares authorized and outstanding, number of shares issued upon exercise and conversion, and for other comprehensive income, the adjustments for reclassifications to net income; (4) rights and privileges of each class of stock authorized; (5) basis of treasury stock, if other than cost, and amounts paid and accounting treatment for treasury stock purchased significantly in excess of market; (6) dividends paid or payable per share and in the aggregate for each class of stock for each period presented; (7) dividend restrictions and accumulated preferred dividends in arrears (in aggregate and per share amount); (8) retained earnings appropriations or restrictions, such as dividend restrictions; (9) impact of change in accounting principle, initial adoption of new accounting principle and correction of an error in previously issued financial statements; (10) shares held in trust for Employee Stock Ownership Plan (ESOP); (11) deferred compensation related to issuance of capital stock; (12) note received for issuance of stock; (13) unamortized discount on shares; (14) description, terms, and number of warrants or rights outstanding; (15) shares under subscription and subscription receivables, effective date of new retained earnings after quasi-reorganization and deficit eliminated by quasi-reorganization and, for a period of at least ten years after the effective date, the point in time from which the new retained dates; and (16) retroactive effective of subsequent change in capital structure.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher AICPA
-Name Accounting Principles Board Opinion (APB)
-Number 12
-Paragraph 10
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 04
-Article 3

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Article 4
-Section 08
-Paragraph d

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher AICPA
-Name Accounting Research Bulletin (ARB)
-Number 43
-Chapter 1
-Section B
-Paragraph 7, 11A
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 129
-Paragraph 2, 3, 4, 5, 6, 7, 8
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 08
-Article 4

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 5
-Paragraph 15
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 02
-Paragraph 29, 30, 31
-Article 5

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Staff Accounting Bulletin (SAB)
-Number Topic 4
-Section E

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Staff Accounting Bulletin (SAB)
-Number Topic 4
-Section C

Reference 11: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.3-04)
-URI http://asc.fasb.org/extlink&oid=6959260&loc=d3e187085-122770

Reference 12: http://www.xbrl.org/2003/role/presentationRef
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-Name Accounting Standards Codification
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-Publisher FASB
-Name Accounting Standards Codification
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-Subparagraph (SX 210.4-08.(d),(e))
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Reference 20: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
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Reference 21: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Preferred Stock
-URI http://asc.fasb.org/extlink&oid=6521494

Reference 22: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
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-Paragraph 1
-Subparagraph (SX 210.5-02.29-31)
-URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682

Reference 23: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
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-Section S99
-Paragraph 4
-Subparagraph (SAB TOPIC 4.C)
-URI http://asc.fasb.org/extlink&oid=6959260&loc=d3e187143-122770

+ Details

Employee Profit-Sharing Plan

12 Months Ended

Dec. 31, 2011

Employee Profit-Sharing Plan [Abstract]

Employee Profit-Sharing Plan

14.

Employee profit-sharing plan

The Company has a 401(k) profit-sharing plan (the 401K Plan) covering substantially all employees. Employees can contribute between 1% and 30% of their salaries in 2011, 2010 and 2009, and the Company matches 50% of qualified employees' contributions up to 6% of their salary. The 401K Plan also provides for additional employer contributions to be made at the Company's discretion. Total matching contributions to the 401K Plan for the years ended December 31, 2011, 2010 and 2009 were $4.0 million, $3.5 million and $3.4 million, respectively. There was no discretionary contribution by the Company to the 401K Plan in 2011, 2010 and 2009.

Segment Information

12 Months Ended

Dec. 31, 2011

Segment Information [Abstract]

Segment Information

15.

Segment information

As of December 31, 2011, the Company's reportable segments were as follows: the ECBU, the GMBU, the IBU, and Target Analytics. Following is a description of each reportable segment:

•

The ECBU is focused on marketing, sales, delivery and support to large and/or strategic customers, named prospects and customers in North America.

•

The GMBU is focused on marketing, sales, delivery and support to all emerging and mid-sized prospects and customers in North America.

•

The IBU is focused on marketing, sales, delivery and support to all prospects and customers outside of North America.

•

Target Analytics is focused on marketing, sales and delivery of analytics services to all prospects and customers in North America.

The Company's chief operating decision maker is its chief executive officer, or CEO. The CEO reviews financial information presented on an operating segment basis for the purposes of making certain operating decisions and assessing financial performance. The CEO uses internal financial reports that provide segment revenues and operating income, excluding stock-based compensation expense, amortization expense, depreciation expense, research and development expense and certain corporate sales, marketing, general and administrative expenses. The CEO believes that the exclusion of these costs allows for a better understanding of the operating performance of the operating units and management of other operating expenses and cash needs. The CEO does not review any segment balance sheet information.

The Company has recast its segment disclosures for 2010 and 2009 to present the reportable segments on a consistent basis with the current year. Summarized reportable segment financial results for the year ended December 31, 2011, 2010 and 2009 were as follows:


	Years ended December 31,
(in thousands)	2011			2010			2009
Revenue by segment:
ECBU	$	119,025		$	98,800		$	89,180
GMBU		171,965			159,839			155,412
IBU		33,298			27,147			27,014
Target Analytics		37,262			33,306			31,542
Other(1)		9,318			7,473			6,322

Total revenue	$	370,868		$	326,565		$	309,470

Segment operating income(2):
ECBU		45,786			43,267			38,706
GMBU		102,239			93,177			93,264
IBU		5,956			6,039			7,242
Target Analytics		18,375			16,465			15,146
Other⁽¹⁾		6,642			4,002			3,263

		178,998			162,950			157,621
Less:
Corporate unallocated costs(3)		105,608			96,735			92,835
Stock-based compensation costs		14,884			13,059			12,410
Amortization expense		7,578			7,132			7,204
Interest expense (income), net		17			(10	)		325
Other (income) expense, net		(346	)		98			(220	)

Income before provision for income taxes	$	51,257		$	45,936		$	45,067

(1)	Other includes revenue and the related costs from the sale of products and services not directly attributable to an operating segment.

(2)

Segment operating income includes direct, controllable costs related to the sale of products and services by the reportable segment, except for IBU, which includes operating costs from our foreign locations such as sales, marketing, general, administrative, depreciation, facilities and IT support costs.

(3)	Corporate costs include research and development, data center operating costs, depreciation expense, and certain corporate sales, marketing, general and administrative expenses.

The Company also derives a portion of its revenue from its foreign operations. The following table presents revenue by geographic region based on country of invoice origin and identifiable, long-lived assets by geographic region based on the location of the assets.


(in thousands)	United States		Canada		Europe		Pacific		Total
Revenue from external customers:
2011	$	317,305	$	21,725	$	21,162	$	10,676	$	370,868
2010		282,450		17,862		19,251		7,002		326,565
2009		269,720		13,793		20,506		5,451		309,470
Property and equipment:
December 31, 2011	$	33,255	$	106	$	772	$	264	$	34,397
December 31, 2010		22,138		49		581		195		22,963

It is impractical for the Company to identify its revenues by product category.

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 131
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
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+ Details

Quarterly Results

12 Months Ended

Dec. 31, 2011

Quarterly Results [Abstract]

Quarterly Results

16.

Quarterly results (unaudited)


	March 31, 2011							June 30, 2011
(in thousands, except per share data)	As previously reported (1)		Adjustment			As revised		As previously reported (1)		Adjustment			As revised
Total revenue	$	87,274	$	(646	)	$	86,628	$	93,402	$	380		$	93,782
Gross profit		51,034		(547	)		50,487		54,276		218			54,494
Income from operations		10,288		(480	)		9,808		13,774		713			14,487
Income before provision for income taxes		10,366		(480	)		9,886		13,975		713			14,688
Net income		7,584		(291	)		7,293		8,928		434			9,362
Earnings per share
Basic	$	0.17	$	0.00		$	0.17	$	0.21	$	0.01		$	0.22
Diluted	$	0.17	$	0.00		$	0.17	$	0.20	$	0.01		$	0.21

	September 30, 2011							December 31, 2011
(in thousands, except per share data)	As previously reported (1)		Adjustment			As revised							As reported
Total revenue	$	95,531	$	(118	)	$	95,413						$	95,045
Gross profit		55,862		(140	)		55,722							52,971
Income from operations		15,683		351			16,034							10,599
Income before provision for income taxes		15,572		351			15,923							10,760
Net income		9,761		453			10,214							6,351
Earnings per share
Basic	$	0.22	$	0.01		$	0.23						$	0.15
Diluted	$	0.22	$	0.01		$	0.23						$	0.14

	March 31, 2010							June 30, 2010
(in thousands, except per share data)	As previously reported (1)		Adjustment			As revised		As previously reported (1)		Adjustment			As revised
Total revenue	$	76,239	$	298		$	76,537	$	80,671	$	139		$	80,810
Gross profit		45,593		111			45,704		48,985		135			49,120
Income from operations		9,668		(124	)		9,544		11,155		983			12,138
Income before provision for income taxes		9,645		(124	)		9,521		10,914		983			11,897
Net income		5,952		(67	)		5,885		6,790		587			7,377
Earnings per share
Basic	$	0.14	$	0.00		$	0.14	$	0.16	$	0.01		$	0.17
Diluted	$	0.13	$	0.00		$	0.13	$	0.15	$	0.02		$	0.17
	September 30, 2010							December 31, 2010
(in thousands, except per share data)	As previously reported (1)		Adjustment			As revised		As previously reported (1)		Adjustment			As revised
Total revenue	$	83,226	$	224		$	83,450	$	86,958	$	(1,190	)	$	85,768
Gross profit		49,951		281			50,232		50,750		(1,380	)		49,370
Income from operations		13,126		294			13,420		12,348		(1,426	)		10,922
Income before provision for income taxes		13,155		294			13,449		12,466		(1,397	)		11,069
Net income		8,519		165			8,684		8,544		(1,303	)		7,241
Earnings per share
Basic	$	0.20	$	0.00		$	0.20	$	0.20	($	0.03	)	$	0.17
Diluted	$	0.20	$	0.00		$	0.20	$	0.20	($	0.03	)	$	0.17

(1)	See Revision of prior period financial statements discussed in Note 1.

Earnings per common share are computed independently for each of the periods presented and, therefore, may not add up to the total for the year. The results of operations of acquired companies are included in the consolidated results of operations from the date of their respective acquisition as described in Note 3.

- Definition

The entire disclosure for the quarterly financial data in the annual financial statements. The disclosure may include a tabular presentation of financial information for each fiscal quarter for the current and previous year, including revenues, gross profit, income or loss before extraordinary items and earnings per share data. It also includes an indication if the information in the note is unaudited, comments on the aggregate effect of year-end adjustments, and an explanation of matters or transactions that affect comparability or are pertinent to an understanding of the information furnished.

+ References + Details

Subsequent Events

12 Months Ended

Dec. 31, 2011

Subsequent Events [Abstract]

Subsequent Events

17.

Subsequent events

Proposed Convio acquisition

On January 16, 2012, the Company entered into an Agreement and Plan of Merger with Convio, Inc. (Convio), a leading provider of on-demand constituent engagement solutions that enable nonprofit organizations to more effectively raise funds, advocate for change and cultivate relationships. Under the terms of the agreement, the Company will acquire all of the outstanding shares of common stock of Convio for $16.00 per share, representing a premium of 49% compared to Convio's closing price prior to the announcement of the proposed acquisition and an enterprise value of approximately $275.0 million (based on dilutive shares). The Company will finance the deal through a combination of cash and debt.

Amended and restated credit facility

The Company amended and restated its credit facility to a $325.0 million five-year credit facility on February 9, 2012. The credit facility includes the following facilities: a dollar and a designated currency revolving credit facility with sublimits for letters of credit and swingline loans, and a delayed draw term loan. The credit facility is secured by the stock and limited liability company interests of certain subsidiaries that were pledged as part of the closing. Amounts outstanding under the credit facility will be guaranteed by material domestic subsidiaries of the Company, if any. In connection with the amended credit facility, the Company incurred $2.4 million of financing costs.

Significant Accounting Policies (Policy)

12 Months Ended

Dec. 31, 2011

Significant Accounting Policies [Abstract]

Use Of Estimates

Use of estimates

Revenue Recognition

Revenue recognition

License fees

The Company recognizes revenue from the sale of perpetual software license rights when all of the following conditions are met:

•

Persuasive evidence of an arrangement exists;

•

The product has been delivered;

•

The fee is fixed or determinable; and

•

Collection of the resulting receivable is probable.

Subscriptions

Services

Maintenance

Deferred revenue

To the extent that the Company's customers are billed or pay for the above described services in advance of delivery, the Company records such amounts in deferred revenue.

Reimbursable Travel Expense

Reimbursable travel expense

The Company expenses reimbursable travel costs as incurred and includes them in cost of other revenue. The reimbursement of these costs by the Company's customers is included in other revenue.

Sales Taxes

Sales taxes

The Company presents sales taxes and other taxes collected from customers and remitted to governmental authorities on a net basis and, as such, excludes them from revenues.

Shipping And Handling

Shipping and handling

The Company expenses shipping and handling costs as incurred and includes them in cost of other revenue. The reimbursement of these costs by the Company's customers is included in other revenue.

Cash And Cash Equivalents

Cash and cash equivalents

The Company considers all highly liquid investments purchased with a maturity of three months or less to be cash equivalents.

Donor Restricted Cash And Donations Payable

Donor restricted cash and donations payable

Concentration Of Credit Risk

Concentration of Credit Risk

Property And Equipment

Property and equipment

Goodwill

Goodwill

Intangible Assets

Intangible assets

The Company amortizes finite-lived intangible assets over their estimated useful lives as follows.


	Basis of amortization		Amortization period (in years)
Customer relationships	Straight-line and accelerated	(1)		4-15
Marketing assets	Straight-line			2-8
Acquired software	Straight-line			2-10
Non-compete agreements	Straight-line			2-5
Database	Straight-line			8

(1)	Certain of the customer relationships are amortized on an accelerated basis.

Cost Method Investments

Cost method investments

Fair Value Of Financial Instruments

Fair value of financial instruments

Deferred Financing Costs

Deferred financing costs

Stock-Based Compensation

Stock-based compensation

Income Taxes

Income taxes

Foreign Currency

Foreign currency

Research And Development

Research and development

Software Development Costs

Software development costs

Sales Returns And Allowance For Doubtful Accounts

<div> Sales returns and allowance for doubtful accounts The Company provides customers a 30-day right of return and under certain circumstances provides service related credits to its customers. The Company maintains a reserve for returns and credits which is estimated based on several factors including historical experience, known credits yet to be issued and the nature of service level commitments. Provisions for sales returns and credits are charged against the related revenue items. In addition, the Company records an allowance for doubtful accounts that reflects estimates of probable credit losses. This assessment is based on several factors including aging of customer accounts, known customer specific risks, historical experience and existing economic conditions. Accounts are charged against the allowance after all means of collection are exhausted and recovery is considered remote. Provisions for doubtful accounts are recorded in general and administrative expense. Below is a summary of the changes in the Company's allowance for doubtful accounts. <table style="border-collapse: collapse;" border="0" cellspacing="0" cellpadding="0" width="100%" align="center"> <tr><td width="69%"> </td> <td valign="bottom" width="5%"> </td> <td> </td> <td> </td> <td> </td> <td valign="bottom" width="5%"> </td> <td> </td> <td> </td> <td> </td> <td valign="bottom" width="5%"> </td> <td> </td> <td> </td> <td> </td> <td valign="bottom" width="5%"> </td> <td> </td> <td> </td> <td> </td></tr> <tr><td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> Years ended December 31, (in thousands)</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom" colspan="2" align="right">Balance at beginning of year</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom" colspan="2" align="right">Provision/ adjustment</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom" colspan="2" align="right">Write-off</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom" colspan="2" align="right">Balance at end of year</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td></tr> <tr bgcolor="#cceeff"><td valign="top"> 2011</td> <td valign="bottom"> </td> <td valign="bottom">$</td> <td valign="bottom" align="right">424</td> <td valign="bottom" nowrap="nowrap"> </td> <td valign="bottom"> </td> <td valign="bottom">$</td> <td valign="bottom" align="right">27</td> <td valign="bottom" nowrap="nowrap"> </td> <td valign="bottom"> </td> <td valign="bottom">$</td> <td valign="bottom" align="right">(190</td> <td valign="bottom" nowrap="nowrap">) </td> <td valign="bottom"> </td> <td valign="bottom">$</td> <td valign="bottom" align="right">261</td> <td valign="bottom" nowrap="nowrap"> </td></tr> <tr><td valign="top"> 2010</td> <td valign="bottom"> </td> <td valign="bottom"> </td> <td valign="bottom" align="right">760</td> <td valign="bottom" nowrap="nowrap"> </td> <td valign="bottom"> </td> <td valign="bottom"> </td> <td valign="bottom" align="right">(227</td> <td valign="bottom" nowrap="nowrap">) </td> <td valign="bottom"> </td> <td valign="bottom"> </td> <td valign="bottom" align="right">(109</td> <td valign="bottom" nowrap="nowrap">) </td> <td valign="bottom"> </td> <td valign="bottom"> </td> <td valign="bottom" align="right">424</td> <td valign="bottom" nowrap="nowrap"> </td></tr> <tr bgcolor="#cceeff"><td style="border-bottom: #000000 1px solid;" valign="top"> 2009</td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom" align="right">1,013</td> <td style="border-bottom: #000000 1px solid;" valign="bottom" nowrap="nowrap"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom" align="right">(47</td> <td style="border-bottom: #000000 1px solid;" valign="bottom" nowrap="nowrap">) </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom" align="right">(206</td> <td style="border-bottom: #000000 1px solid;" valign="bottom" nowrap="nowrap">) </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom" align="right">760</td> <td style="border-bottom: #000000 1px solid;" valign="bottom" nowrap="nowrap"> </td></tr></table> Below is a summary of the changes in the Company's allowance for sales returns. <table style="border-collapse: collapse;" border="0" cellspacing="0" cellpadding="0" width="100%" align="center"> <tr><td width="67%"> </td> <td valign="bottom" width="4%"> </td> <td> </td> <td> </td> <td> </td> <td valign="bottom" width="4%"> </td> <td> </td> <td> </td> <td> </td> <td valign="bottom" width="4%"> </td> <td> </td> <td> </td> <td> </td> <td valign="bottom" width="4%"> </td> <td> </td> <td> </td> <td> </td></tr> <tr><td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> Years ended December 31, (in thousands)</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom" colspan="2" align="right">Balance at beginning of year</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom" colspan="2" align="right">Provision/ adjustment</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom" colspan="2" align="right">Write-off</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom" colspan="2" align="right">Balance at end of year</td> <td style="border-bottom: #000000 1px solid; border-top: #000000 1px solid;" valign="bottom"> </td></tr> <tr bgcolor="#cceeff"><td valign="top"> 2011</td> <td valign="bottom"> </td> <td valign="bottom">$</td> <td valign="bottom" align="right">2,263</td> <td valign="bottom" nowrap="nowrap"> </td> <td valign="bottom"> </td> <td valign="bottom">$</td> <td valign="bottom" align="right">5,619</td> <td valign="bottom" nowrap="nowrap"> </td> <td valign="bottom"> </td> <td valign="bottom">$</td> <td valign="bottom" align="right">(4,230</td> <td valign="bottom" nowrap="nowrap">) </td> <td valign="bottom"> </td> <td valign="bottom">$</td> <td valign="bottom" align="right">3,652</td> <td valign="bottom" nowrap="nowrap"> </td></tr> <tr><td valign="top"> 2010</td> <td valign="bottom"> </td> <td valign="bottom"> </td> <td valign="bottom" align="right">2,799</td> <td valign="bottom" nowrap="nowrap"> </td> <td valign="bottom"> </td> <td valign="bottom"> </td> <td valign="bottom" align="right">3,000</td> <td valign="bottom" nowrap="nowrap"> </td> <td valign="bottom"> </td> <td valign="bottom"> </td> <td valign="bottom" align="right">(3,536</td> <td valign="bottom" nowrap="nowrap">) </td> <td valign="bottom"> </td> <td valign="bottom"> </td> <td valign="bottom" align="right">2,263</td> <td valign="bottom" nowrap="nowrap"> </td></tr> <tr bgcolor="#cceeff"><td style="border-bottom: #000000 1px solid;" valign="top"> 2009</td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom" align="right">1,764</td> <td style="border-bottom: #000000 1px solid;" valign="bottom" nowrap="nowrap"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom" align="right">3,505</td> <td style="border-bottom: #000000 1px solid;" valign="bottom" nowrap="nowrap"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom" align="right">(2,470</td> <td style="border-bottom: #000000 1px solid;" valign="bottom" nowrap="nowrap">) </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom"> </td> <td style="border-bottom: #000000 1px solid;" valign="bottom" align="right">2,799</td> <td style="border-bottom: #000000 1px solid;" valign="bottom" nowrap="nowrap"> </td></tr></table></div>

Sales Commissions

Sales commissions

Below is a summary of the changes in the Company's deferred sales commission costs included in prepaid expenses and other current assets.


Years ended December 31, (in thousands)	Balance at beginning of year		Additions		Expense			Balance at end of year
2011	$	11,548	$	18,415	$	(13,511	)	$	16,452
2010		5,108		12,985		(6,545	)		11,548
2009		2,879		6,994		(4,765	)		5,108

Advertising Costs

Advertising costs

The Company expenses advertising costs as incurred, which was $1.1 million for the years ended December 31, 2011, 2010 and 2009.

Impairment Of Long-Lived Assets

Impairment of long-lived assets

Earnings Per Share

Earnings per share

The following table sets forth the computation of basic and diluted earnings per share:


	Years ended December 31,
(in thousands, except share and per share amounts)	2011		2010		2009
Numerator:
Net income	$	33,220	$	29,187	$	27,520
Denominator:
Weighted average common shares		43,522,563		43,145,189		42,771,173
Add effect of dilutive securities:
Employee stock-based compensation		626,491		730,966		828,875

Weighted average common shares assuming dilution		44,149,054		43,876,155		43,600,048

Earnings per share:
Basic	$	0.76	$	0.68	$	0.64
Diluted	$	0.75	$	0.67	$	0.63

The following shares underlying stock-based awards were not included in diluted earnings per share because their inclusion would have been anti-dilutive:

Years ended December 31,

2011

2010

2009

Shares excluded from calculations of diluted EPS

422,418

221,742

488,282

Recently Adopted Accounting Pronouncements

Recently adopted accounting pronouncements

Organization And Basis Of Presentation (Tables)

12 Months Ended

Dec. 31, 2011

Organization And Basis Of Presentation [Abstract]

Revisions Of Prior Period Errors Reflected On Prior Period Balance Sheets


	As of December 31, 2010
(in millions)	As previously reported			Adjustment			As revised
Accounts receivable, net of allowance	$	59.8		$	(0.5	)	$	59.3
Prepaid expenses and other current assets		33.8			(1.7	)		32.1
Total current assets		143.1			(2.1	)		141.0
Deferred tax asset		44.6			(2.3	)		42.3
Other assets		2.6			0.2			2.8
Total assets		328.1			(4.3	)		323.8
Trade accounts payable		9.9			(0.3	)		9.6
Deferred revenue		141.1			2.7			143.8
Total current liabilities		195.7			2.3			198.0
Total liabilities		205.0			2.3			207.3
Accumulated other comprehensive loss		(0.5	)		(0.3	)		(0.8	)
Retained earnings		126.3			(6.3	)		120.0
Total stockholders' equity		123.1			(6.6	)		116.5
Total liabilities and stockholders' equity		328.1			(4.3	)		323.8

Revisions Of Prior Period Errors Reflected On Prior Period Statements Of Operations


	Year ended December 31, 2010							Year ended December 31, 2009
(in millions, except per share amounts)	As previously reported		Adjustment			As revised		As previously reported		Adjustment			As revised
Revenue
License fees	$	23.7	$	—		$	23.7	$	25.4	$	0.3		$	25.7
Subscriptions		82.5		1.4			83.9		72.9		0.3			73.2
Services		89.6		(1.9	)		87.7		87.8		(0.6	)		87.2
Maintenance		124.6		—			124.6		116.5		(0.1	)		116.4
Other revenue		6.7		—			6.7		6.7		0.3			7.0
Total revenue		327.1		(0.5	)		326.6		309.3		0.2			309.5
Cost of revenue
Cost of license fees		2.9		0.1			3.0		3.6		0.1			3.7
Cost of subscriptions		31.1		0.1			31.2		28.2		—			28.2
Cost of services		66.6		0.2			66.8		61.7		(0.1	)		61.6
Cost of maintenance		24.1		—			24.1		21.4		0.2			21.6
Total cost of revenue		131.8		0.4			132.2		120.9		0.2			121.1
Gross profit		195.3		(0.9	)		194.4		188.4		—			188.4
Operating expenses
Sales and marketing		70.2		(0.7	)		69.5		62.8		0.7			63.5
Research and development		45.5		—			45.5		45.7		(0.2	)		45.5
General and administrative		32.5		0.1			32.6		33.4		—			33.4
Total operating expenses		149.0		(0.6	)		148.4		142.6		0.6			143.2
Income from operations		46.3		(0.3	)		46.0		45.8		(0.6	)		45.2
Income before provision for income taxes		46.2		(0.3	)		45.9		45.7		(0.6	)		45.1
Income tax provision		16.4		0.3			16.7		17.2		0.4			17.6
Net income		29.8		(0.6	)		29.2		28.5		(1.0	)		27.5
Earnings per share
Basic	$	0.69	$	(0.01	)	$	0.68	$	0.67	$	(0.03	)	$	0.64
Diluted	$	0.68	$	(0.01	)	$	0.67	$	0.65	$	(0.02	)	$	0.63

Revisions Of Prior Period Errors Reflected On Prior Period Statement Of Cash Flows


	Year ended December 31, 2010									Year ended December 31, 2009
(in millions)	As previously reported			Adjustment			As revised			As previously reported			Adjustment			As revised
Net income	$	29.8		$	(0.6	)	$	29.2		$	28.5		$	(1.0	)	$	27.5
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		16.1			0.1			16.2			15.5			0.1			15.6
Stock-based compensation expense		13.1			—			13.1			12.3			0.1			12.4
Excess tax benefits from stock-based compensation		(2.6	)		(0.1	)		(2.7	)		(2.4	)		—			(2.4	)
Deferred taxes		11.2			0.1			11.3			12.4			0.1			12.5
Changes in assets and liabilities, net of acquisition of businesses:
Accounts receivable		(13.1	)		0.3			(12.8	)		1.4			0.1			1.5
Prepaid expenses and other assets		(9.6	)		(0.5	)		(10.1	)		2.1			1.0			3.1
Trade accounts payable		0.2			—			0.2			(0.3	)		(0.1	)		(0.4	)
Accrued expenses and other current liabilities		(4.8	)		0.6			(4.2	)		0.6			(0.4	)		0.2
Deferred revenue		12.9			0.2			13.1			13.2			—			13.2
Net cash provided by operating activities		55.9			0.1			56.0			86.8			0.1			86.9
Capitalized software development costs		—			(0.2	)		(0.2	)		—			—			—
Net cash used in investing activities		(18.2	)		(0.2	)		(18.4	)		(7.8	)		—			(7.8	)
Excess tax benefits from stock-based compensation		2.6			0.1			2.7			2.4			—			2.4
Net cash used in financing activities		(32.7	)		—			(32.7	)		(73.2	)		—			(73.2	)

Significant Accounting Policies (Tables)

12 Months Ended

Dec. 31, 2011

Significant Accounting Policies [Line Items]

Estimated Useful Lives Of Amortizable Finite Lived Intangible Assets


	Basis of amortization		Amortization period (in years)
Customer relationships	Straight-line and accelerated	(1)		4-15
Marketing assets	Straight-line			2-8
Acquired software	Straight-line			2-10
Non-compete agreements	Straight-line			2-5
Database	Straight-line			8

(1)	Certain of the customer relationships are amortized on an accelerated basis.

Changes In Deferred Sales Commission Costs


Years ended December 31, (in thousands)	Balance at beginning of year		Additions		Expense			Balance at end of year
2011	$	11,548	$	18,415	$	(13,511	)	$	16,452
2010		5,108		12,985		(6,545	)		11,548
2009		2,879		6,994		(4,765	)		5,108

Computation Of Basic And Diluted Earnings Per Share


	Years ended December 31,
(in thousands, except share and per share amounts)	2011		2010		2009
Numerator:
Net income	$	33,220	$	29,187	$	27,520
Denominator:
Weighted average common shares		43,522,563		43,145,189		42,771,173
Add effect of dilutive securities:
Employee stock-based compensation		626,491		730,966		828,875

Weighted average common shares assuming dilution		44,149,054		43,876,155		43,600,048

Earnings per share:
Basic	$	0.76	$	0.68	$	0.64
Diluted	$	0.75	$	0.67	$	0.63

Schedule Of Antidilutive Securities Excluded From Computation Of Earnings Per Share

Years ended December 31,

2011

2010

2009

Shares excluded from calculations of diluted EPS

422,418

221,742

488,282

Allowance For Doubtful Accounts [Member]

Significant Accounting Policies [Line Items]

Changes In Allowance For Doubtful Accounts And Sales Returns


Years ended December 31, (in thousands)	Balance at beginning of year		Provision/ adjustment			Write-off			Balance at end of year
2011	$	424	$	27		$	(190	)	$	261
2010		760		(227	)		(109	)		424
2009		1,013		(47	)		(206	)		760

Allowance For Sales Returns [Member]

Significant Accounting Policies [Line Items]

Changes In Allowance For Doubtful Accounts And Sales Returns


Years ended December 31, (in thousands)	Balance at beginning of year		Provision/ adjustment		Write-off			Balance at end of year
2011	$	2,263	$	5,619	$	(4,230	)	$	3,652
2010		2,799		3,000		(3,536	)		2,263
2009		1,764		3,505		(2,470	)		2,799

Business Combinations (Tables) - PIDI [Member]

12 Months Ended

Dec. 31, 2011

Business Acquisition [Line Items]

Summary Of Allocation Of Purchase Price


(in thousands)
Cash and cash equivalents	$	91
Accounts receivable		686
Other assets, current and noncurrent		291
Property and equipment		459
Intangibles		7,390
Goodwill		13,060
Trade accounts payable		(478	)
Accrued expenses and other liabilities		(1,814	)
Deferred tax liabilities, current and noncurrent		(3,099	)

	$	16,586

Acquisition Resulted In Identification Intangible Assets


	Intangible assets acquired (in thousands)		Weighted average amortization period (in years)
Customer relationships	$	5,150		15
Marketing assets		140		2
Acquired software		1,550		8
Non-compete agreements		550		4

	$	7,390

Property And Equipment (Tables)

12 Months Ended

Dec. 31, 2011

Property And Equipment [Abstract]

Schedule Of Property And Equipment


	Estimated useful life (years)		December 31,
(in thousands)	Estimated useful life (years)		2011			2010
Equipment		3- 5	$	2,809		$	3,660
Computer hardware		3- 5		39,665			30,616
Computer software		3- 5		9,660			10,982
Construction in progress		—		3,836			1,332
Furniture and fixtures		5- 7		5,028			4,961
Leasehold improvements		term of lease		3,394			2,923

Total property and equipment				64,392			54,474
Less: accumulated depreciation				(29,995	)		(31,511	)

Property and equipment, net of depreciation			$	34,397		$	22,963

Goodwill And Other Intangible Assets (Tables)

12 Months Ended

Dec. 31, 2011

Goodwill And Other Intangible Assets [Abstract]

Change In Goodwill By Reportable Segment


(in thousands)	ECBU			Target Analytics		GMBU			IBU			Other			Total
Balance at December 31, 2010	$	22,233		$	20,919	$	26,472		$	4,514		$	2,109		$	76,247
Additions related to business combinations		802			12,258		—			863			—			13,923
Disposition related to sale of assets		(12	)		—		(35	)		(14	)		(13	)		(74	)
Effect of foreign currency translation		—			—		—			26			—			26

Balance at December 31, 2011	$	23,023		$	33,177	$	26,437		$	5,389		$	2,096		$	90,122

Fair Values Of Intangible Assets Acquired In Various Business Combinations By Class


	December 31,
(in thousands)	2011			2010
Finite-lived gross carrying amount
Customer relationships	$	48,725		$	41,441
Marketing assets		2,502			2,365
Acquired software		16,087			12,406
Non-compete agreements		2,539			2,268
Database		4,275			4,275

Total finite-lived gross carrying amount		74,128			62,755

Accumulated amortization
Customer relationships		(18,891	)		(14,741	)
Marketing assets		(1,627	)		(1,202	)
Acquired software		(6,171	)		(4,935	)
Non-compete agreements		(1,856	)		(1,633	)
Database		(2,263	)		(1,729	)

Total accumulated amortization		(30,808	)		(24,240	)
Indefinite-lived gross carrying amount
Marketing assets		1,340			—

Total intangible assets, net	$	44,660		$	38,515

Summary Of Amortization Expense


	Years ended December 31,
(in thousands)	2011		2010		2009
Included in cost of revenue:
Cost of license fees	$	635	$	588	$	476
Cost of subscriptions		3,341		3,058		3,239
Cost of services		1,572		1,390		1,344
Cost of maintenance		975		1,223		1,302
Cost of other revenue		75		75		75

Total included in cost of revenue		6,598		6,334		6,436
Included in operating expenses		980		798		768

Total	$	7,578	$	7,132	$	7,204

Estimated Future Amortization For Finite-Lived Intangible Assets


Years ended December 31,	Amortization expense (in thousands)
2012	$	7,359
2013		6,947
2014		6,397
2015		5,496
2016		4,910

Total	$	31,109

- Definition

Tabular disclosure of goodwill by reportable segment and in total. Disclosure details may include, but are not limited to, the carrying amount of goodwill, goodwill acquired during the year, goodwill impairment losses recognized, goodwill written-off due to the sale of a business unit, goodwill not yet allocated, and any other changes to goodwill.

+ References + Details

Prepaid Expenses And Other Current Assets (Tables)

12 Months Ended

Dec. 31, 2011

Prepaid Expenses And Other Current Assets [Abstract]

Components Of Prepaid Expenses And Other Currents Assets


	December 31,
(in thousands)	2011		2010
Deferred sales commissions	$	16,452	$	11,548
Prepaid software maintenance and royalties		7,007		4,352
Deferred professional service costs		3,098		3,447
Taxes, prepaid and receivable		343		9,253
Other		4,116		3,539

Total prepaid expenses and other current assets	$	31,016	$	32,139

Accrued Expenses And Other Current Liabilities (Tables)

12 Months Ended

Dec. 31, 2011

Accrued Expenses And Other Current Liabilities [Abstract]

Components Of Accrued Expenses And Other Current Liabilities


	December 31,
(in thousands)	2011		2010
Accrued bonuses	$	9,832	$	8,952
Accrued commissions and salaries		6,475		5,922
Taxes payable		4,384		3,683
Customer credit balances		3,762		3,335
Accrued accounting and legal fees		1,490		1,083
Accrued royalties		1,418		1,273
Accrued health care costs		996		862
Other		4,350		3,168

Total accrued expenses and other current liabilities	$	32,707	$	28,278

Deferred Revenue (Tables)

12 Months Ended

Dec. 31, 2011

Deferred Revenue [Abstract]

Components Of Deferred Revenue


	December 31,
(in thousands)	2011			2010
Maintenance	$	81,913		$	78,382
Subscriptions		50,849			39,532
Services		29,675			32,379
License fees and other		1,000			368

Total deferred revenue		163,437			150,661
Less: Long-term portion of deferred revenue		(9,772	)		(6,900	)

Current portion of deferred revenue	$	153,665		$	143,761

Commitments And Contingencies (Tables)

12 Months Ended

Dec. 31, 2011

Commitments And Contingencies [Abstract]

Future Minimum Lease Commitments Related To Operating Leases


Years ending December 31, (in thousands)	Operating leases
2012	$	6,658
2013		5,491
2014		5,452
2015		5,015
2016		4,236
Thereafter		33,277

Total minimum lease payments	$	60,129

Income Taxes (Tables)

12 Months Ended

Dec. 31, 2011

Income Taxes [Abstract]

Components Of Income Tax Expense


	Years ended December 31,
(in thousands)	2011		2010			2009
Current taxes:
U.S. Federal	$	3,434	$	4,130		$	3,394
U.S. State and local		1,030		1,228			1,391
International		40		78			298

Total current taxes		4,504		5,436			5,083
Deferred taxes:
U.S. Federal		11,943		10,077			11,268
U.S. State and local		1,536		1,262			1,196
International		54		(26	)		—

Total deferred taxes		13,533		11,313			12,464

Total income tax provision	$	18,037	$	16,749		$	17,547

Components Of Income Before Provision For Income Taxes


	Years ended December 31,
(in thousands)	2011		2010		2009
U.S.	$	50,946	$	45,700	$	43,755
International		311		236		1,312

Income before provision for income taxes	$	51,257	$	45,936	$	45,067

Reconciliation Between Federal Statutory Rate And Effective Income Tax Rate Used To Calculate Income Tax Provision


	Years ended December 31,
	2011			2010			2009
Federal statutory rate		35.0	%		35.0	%		35.0	%
Effect of:
State income taxes, net of federal benefit		4.2			4.3			4.2
Change in state income tax rate applied to deferred tax asset		0.6			—			—
Disqualifying dispositions of incentive stock options		(0.2	)		(0.3	)		(0.2	)
Non-deductible compensation expense		(0.4	)		1.0			1.2
State credits, net of federal benefit		(2.2	)		(2.4	)		(2.1	)
Change in valuation reserve		0.7			2.4			3.4
Federal credits generated		(2.7	)		(3.2	)		(3.0	)
Other		0.2			(0.3	)		0.4

Income tax provision effective rate		35.2	%		36.5	%		38.9	%

Components Of Deferred Tax Assets And Liabilities


	December 31,
(in thousands)	2011			2010
Deferred tax assets relating to:
State and foreign tax credits	$	11,148		$	11,236
Federal and state net operating loss carryforwards		16,842			18,894
Allowance for doubtful accounts		1,456			1,014
Deferred revenue		3,343			6,146
Intangible assets		20,969			28,466
Effect of expensing nonqualified stock options and restricted stock		8,142			5,929
Other		5,595			3,687

Total deferred tax assets		67,495			75,372
Deferred tax liabilities relating to:
Intangible assets		(8,407	)		(8,995	)
Fixed assets		(9,132	)		(4,994	)
Other		(8,950	)		(4,291	)

Total deferred tax liabilities		(26,489	)		(18,280	)
Valuation allowance		(10,079	)		(9,614	)

Net deferred tax asset	$	30,927		$	47,478

Changes In Deferred Tax Asset Valuation Allowance


(in thousands)	Balance at beginning of year		Acquisition related change			Charges to expense		Balance at end of year
Years ended December 31,
2011	$	9,614	$	—		$	465	$	10,079
2010		7,994		75			1,545		9,614
2009		7,865		(1,378	)		1,507		7,994

Changes In Unrecognized Tax Benefit


	December 31,
(in thousands)	2011			2010			2009
Balance at beginning of year	$	1,414		$	1,231		$	346
Increases from prior period positions		87			126			427
Decreases in prior year position		(9	)		—			—
Increases from current period positions		285			297			485
Lapse of statute of limitations		—			(240	)		(27	)

Balance at end of year	$	1,777		$	1,414		$	1,231

- Definition

Tabular disclosure of tax positions taken in the tax returns filed or to be filed for which it is more likely than not that the tax position will not be sustained upon examination by taxing authorities (i.e., uncertain tax positions) and other types of income tax contingencies, including: (1) the policy on classification of interest and penalties; (2) a tabular reconciliation of the total amounts of unrecognized tax benefits at the beginning and end of the period; the total amount(s) of: (3) unrecognized tax benefits that, if recognized, would affect the effective tax rate, and (4) interest and penalties recognized in each of the income statement and balance sheet; (5) for positions for which it is reasonably possible that the total amounts unrecognized will significantly change within 12 months of the reporting date the: (i) nature of the uncertainty, (ii) nature of the event that could occur that would cause the change, and (iii) an estimate of the range of the reasonably possible change or a statement that an estimate of the range cannot be made; and (6) a description of tax years that remain subject to examination by major tax jurisdictions.

+ References + Details

- Definition

Tabular disclosure of valuation allowances to reduce deferred tax assets to net realizable value, including identification of the deferred tax asset more likely than not will not be fully realized and the corresponding amount of the valuation allowance.

+ References + Details

Stock-Based Compensation (Tables)

12 Months Ended

Dec. 31, 2011

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Outstanding By Each Award Type


	Outstanding at December 31,
Award type	2011		2010
Stock options		216,848		406,425
Restricted stock awards		1,079,930		1,151,775
Performance-based restricted stock unit awards		147,912		61,891
Stock appreciation rights		2,305,049		2,417,658

Summary Of Stock-Based Compensation Expense


	Years ended December 31,
(in thousands)	2011		2010		2009
Included in cost of revenue:
Cost of subscriptions	$	571	$	392	$	387
Cost of services		1,966		1,742		1,433
Cost of maintenance		741		814		750

Total included in cost of revenue		3,278		2,948		2,570

Included in operating expenses:
Sales and marketing		1,325		1,366		1,605
Research and development		3,039		2,844		2,944
General and administrative		7,242		5,901		5,291

Total included in operating expenses		11,606		10,111		9,840

Total	$	14,884	$	13,059	$	12,410

Schedule Of Vested Options Outstanding


Plan	Date of adoption			Options outstanding		Range of exercise prices
2001 Stock Option Plan		July 1, 2001			1,875	$	4.80
2004 Stock Plan		March 23, 2004			207,244	$	8.60-$16.10
Kintera 2000 Plan		July 8, 2008	(1)		395	$	19.26
Kintera 2003 Plan		July 8, 2008	(1)		7,334	$	10.59-$19.26

Total					216,848

(1)	In connection with the acquisition of Kintera, the Company assumed certain stock options issued and outstanding at the date of acquisition.

Schedule Of Outstanding Options And Changes During The Year


Options	Share options			Weighted average exercise price		Weighted average remaining contractual term (in years)		Aggregate intrinsic value (in thousands)
Outstanding at January 1, 2011		406,425		$	13.22
Exercised		(180,816	)		11.29
Expired		(8,761	)		5.01

Outstanding, vested and exercisable at December 31, 2011		216,848		$	15.16		1.3	$	2,720

Schedule Of Stock Appreciation Rights Awards


Stock appreciation rights	Stock appreciation rights			Weighted average exercise price		Weighted average remaining contractual term (in years)		Aggregate intrinsic value (in thousands)
Outstanding at January 1, 2011		2,417,658		$	23.53
Granted		559,549			28.10
Exercised		(482,366	)		24.37
Forfeited		(189,792	)		23.39

Outstanding at December 31, 2011		2,305,049		$	24.47		5.25	$	7,678

Unvested and expected to vest at December 31, 2011		1,324,707		$	25.67		5.91	$	3,028

Vested and exercisable at December 31, 2011		933,927		$	22.72		4.27	$	4,650

Significant Assumptions Used In Option Pricing Model

Years ended December 31,

2011

2010

2009

Volatility

41% to 42%

40% to 42%

45%

Dividend yield

1.7% to 1.8%

1.6% to 1.8%

1.7%

Risk-free interest rate

0.6% to 1.9%

0.9% to 1.9%

1.8%

Expected SAR life in years

Restricted Stock Awards [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary Of Unvested Restricted Stock Awards


Unvested restricted stock awards	Restricted stock awards			Weighted average grant-date fair value
Unvested at January 1, 2011		1,151,775		$	22.45
Granted		502,426			27.98
Vested		(453,734	)		21.89
Forfeited		(120,537	)		22.73

Unvested at December 31, 2011		1,079,930		$	25.22

Performance-Based Restricted Stock Unit Awards [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Summary Of Unvested Restricted Stock Awards


Unvested restricted stock unit awards	Restricted stock unit awards			Weighted average grant-date fair value
Unvested at January 1, 2011		61,891		$	22.79
Granted		101,025			26.68
Forfeited		(10,193	)		22.79
Vested		(4,811	)		22.79

Unvested at December 31, 2011		147,912		$	25.44

Stockholders' Equity (Tables)

12 Months Ended

Dec. 31, 2011

Stockholders' Equity [Abstract]

Schedule Of Dividends Payable


Declaration Date	Dividend per Share	Record Date	Payable Date
February 2011	$0.12	February 28	March 15
May 2011	$0.12	May 27	June 15
August 2011	$0.12	August 26	September 15
November 2011	$0.12	November 28	December 15

Segment Information (Tables)

12 Months Ended

Dec. 31, 2011

Segment Information [Abstract]

Reportable Segment Financial Results


	Years ended December 31,
(in thousands)	2011			2010			2009
Revenue by segment:
ECBU	$	119,025		$	98,800		$	89,180
GMBU		171,965			159,839			155,412
IBU		33,298			27,147			27,014
Target Analytics		37,262			33,306			31,542
Other(1)		9,318			7,473			6,322

Total revenue	$	370,868		$	326,565		$	309,470

Segment operating income(2):
ECBU		45,786			43,267			38,706
GMBU		102,239			93,177			93,264
IBU		5,956			6,039			7,242
Target Analytics		18,375			16,465			15,146
Other⁽¹⁾		6,642			4,002			3,263

		178,998			162,950			157,621
Less:
Corporate unallocated costs(3)		105,608			96,735			92,835
Stock-based compensation costs		14,884			13,059			12,410
Amortization expense		7,578			7,132			7,204
Interest expense (income), net		17			(10	)		325
Other (income) expense, net		(346	)		98			(220	)

Income before provision for income taxes	$	51,257		$	45,936		$	45,067

(1)	Other includes revenue and the related costs from the sale of products and services not directly attributable to an operating segment.

(2)

(3)	Corporate costs include research and development, data center operating costs, depreciation expense, and certain corporate sales, marketing, general and administrative expenses.

Revenue And Long-Lived Assets By Geographic Region


(in thousands)	United States		Canada		Europe		Pacific		Total
Revenue from external customers:
2011	$	317,305	$	21,725	$	21,162	$	10,676	$	370,868
2010		282,450		17,862		19,251		7,002		326,565
2009		269,720		13,793		20,506		5,451		309,470
Property and equipment:
December 31, 2011	$	33,255	$	106	$	772	$	264	$	34,397
December 31, 2010		22,138		49		581		195		22,963

- Definition

Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

+ References + Details

Quarterly Results (Tables)

12 Months Ended

Dec. 31, 2011

Quarterly Results [Abstract]

Quarterly Consolidated Results Of Operations


	March 31, 2011							June 30, 2011
(in thousands, except per share data)	As previously reported (1)		Adjustment			As revised		As previously reported (1)		Adjustment			As revised
Total revenue	$	87,274	$	(646	)	$	86,628	$	93,402	$	380		$	93,782
Gross profit		51,034		(547	)		50,487		54,276		218			54,494
Income from operations		10,288		(480	)		9,808		13,774		713			14,487
Income before provision for income taxes		10,366		(480	)		9,886		13,975		713			14,688
Net income		7,584		(291	)		7,293		8,928		434			9,362
Earnings per share
Basic	$	0.17	$	0.00		$	0.17	$	0.21	$	0.01		$	0.22
Diluted	$	0.17	$	0.00		$	0.17	$	0.20	$	0.01		$	0.21

	September 30, 2011							December 31, 2011
(in thousands, except per share data)	As previously reported (1)		Adjustment			As revised							As reported
Total revenue	$	95,531	$	(118	)	$	95,413						$	95,045
Gross profit		55,862		(140	)		55,722							52,971
Income from operations		15,683		351			16,034							10,599
Income before provision for income taxes		15,572		351			15,923							10,760
Net income		9,761		453			10,214							6,351
Earnings per share
Basic	$	0.22	$	0.01		$	0.23						$	0.15
Diluted	$	0.22	$	0.01		$	0.23						$	0.14

	March 31, 2010							June 30, 2010
(in thousands, except per share data)	As previously reported (1)		Adjustment			As revised		As previously reported (1)		Adjustment			As revised
Total revenue	$	76,239	$	298		$	76,537	$	80,671	$	139		$	80,810
Gross profit		45,593		111			45,704		48,985		135			49,120
Income from operations		9,668		(124	)		9,544		11,155		983			12,138
Income before provision for income taxes		9,645		(124	)		9,521		10,914		983			11,897
Net income		5,952		(67	)		5,885		6,790		587			7,377
Earnings per share
Basic	$	0.14	$	0.00		$	0.14	$	0.16	$	0.01		$	0.17
Diluted	$	0.13	$	0.00		$	0.13	$	0.15	$	0.02		$	0.17
	September 30, 2010							December 31, 2010
(in thousands, except per share data)	As previously reported (1)		Adjustment			As revised		As previously reported (1)		Adjustment			As revised
Total revenue	$	83,226	$	224		$	83,450	$	86,958	$	(1,190	)	$	85,768
Gross profit		49,951		281			50,232		50,750		(1,380	)		49,370
Income from operations		13,126		294			13,420		12,348		(1,426	)		10,922
Income before provision for income taxes		13,155		294			13,449		12,466		(1,397	)		11,069
Net income		8,519		165			8,684		8,544		(1,303	)		7,241
Earnings per share
Basic	$	0.20	$	0.00		$	0.20	$	0.20	($	0.03	)	$	0.17
Diluted	$	0.20	$	0.00		$	0.20	$	0.20	($	0.03	)	$	0.17

(1)	See Revision of prior period financial statements discussed in Note 1.

Organization And Basis Of Presentation (Narrative) (Details) $ in Millions	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2008 USD ($)
Organization And Basis Of Presentation [Abstract]
Number of active customers distributed across verticals	26,000
Correcting adjustments to additional paid-in capital		$ 0.2
Correcting adjustments to accumulated other comprehensive income		0.1
Correcting adjustments to retained earnings		$ 4.7

Organization And Basis Of Presentation (Revisions Of Prior Period Errors Reflected On Current Period Balance Sheets) (Details) - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009	Dec. 31, 2008
Error Corrections and Prior Period Adjustments Restatement [Line Items]
Accounts receivable, net of allowance	$ 62,656	$ 59,296
Prepaid expenses and other current assets	31,016	32,139
Total current assets	187,948	140,962
Deferred tax asset	29,376	42,314
Other assets	6,087	2,805
Total assets	392,590	323,806
Trade accounts payable	13,464	9,620
Deferred revenue	153,665	143,761
Total current liabilities	240,041	198,018
Total liabilities	252,588	207,337
Accumulated other comprehensive loss	(1,148)	(812)
Retained earnings	131,921	120,042
Total stockholders' equity	140,002	116,469	$ 110,293	$ 85,733
Total liabilities and stockholders' equity	$ 392,590	323,806
As Previously Reported [Member]
Error Corrections and Prior Period Adjustments Restatement [Line Items]
Accounts receivable, net of allowance		59,800
Prepaid expenses and other current assets		33,800
Total current assets		143,100
Deferred tax asset		44,600
Other assets		2,600
Total assets		328,100
Trade accounts payable		9,900
Deferred revenue		141,100
Total current liabilities		195,700
Total liabilities		205,000
Accumulated other comprehensive loss		(500)
Retained earnings		126,300
Total stockholders' equity		123,100
Total liabilities and stockholders' equity		328,100
Adjustment [Member]
Error Corrections and Prior Period Adjustments Restatement [Line Items]
Accounts receivable, net of allowance		(500)
Prepaid expenses and other current assets		(1,700)
Total current assets		(2,100)
Deferred tax asset		(2,300)
Other assets		200
Total assets		(4,300)
Trade accounts payable		(300)
Deferred revenue		2,700
Total current liabilities		2,300
Total liabilities		2,300
Accumulated other comprehensive loss		(300)
Retained earnings		(6,300)
Total stockholders' equity		(6,600)
Total liabilities and stockholders' equity		$ (4,300)

Organization And Basis Of Presentation (Revisions Of Prior Period Errors Reflected On Current Period Statements Of Operations) (Details) - USD ($)
$ / shares in Units, $ in Thousands

3 Months Ended

12 Months Ended

Dec. 31, 2011

Sep. 30, 2011

Jun. 30, 2011

Mar. 31, 2011

Dec. 31, 2010

Sep. 30, 2010

Jun. 30, 2010

Mar. 31, 2010

Dec. 31, 2011

Dec. 31, 2010

Dec. 31, 2009

Error Corrections and Prior Period Adjustments Restatement [Line Items]

License fees

$ 19,475

$ 23,719

$ 25,656

Subscriptions

103,544

83,912

73,194

Services

108,781

87,663

87,239

Maintenance

130,604

124,559

116,413

Other revenue

8,464

6,712

6,968

Total revenue

$ 95,045

$ 95,413

$ 93,782

$ 86,628

$ 85,768

$ 83,450

$ 80,810

$ 76,537

370,868

326,565

309,470

Cost of license fees

3,345

3,003

3,697

Cost of subscriptions

42,536

31,155

28,158

Cost of services

79,086

66,755

61,585

Cost of maintenance

25,178

24,123

21,594

Total cost of revenue

157,194

132,139

121,132

Gross profit

52,971

55,722

54,494

50,487

49,370

50,232

49,120

45,704

213,674

194,426

188,338

Sales and marketing

75,361

69,469

63,495

Research and development

47,672

45,499

45,520

General and administrative

36,933

32,636

33,383

Total operating expenses

162,746

148,402

143,166

Income from operations

10,599

16,034

14,487

9,808

10,922

13,420

12,138

9,544

50,928

46,024

45,172

Income before provision for income taxes

10,760

15,923

14,688

9,886

11,069

13,449

11,897

9,521

51,257

45,936

45,067

Income tax provision

18,037

16,749

17,547

Net income

$ 6,351

$ 10,214

$ 9,362

$ 7,293

$ 7,241

$ 8,684

$ 7,377

$ 5,885

$ 33,220

$ 29,187

$ 27,520

Earnings per share, Basic

$ 0.15

$ 0.23

$ 0.22

$ 0.17

$ 0.20

$ 0.17

$ 0.14

$ 0.76

$ 0.68

$ 0.64

Earnings per share, Diluted

$ 0.14

$ 0.23

$ 0.21

$ 0.17

$ 0.20

$ 0.17

$ 0.13

$ 0.75

$ 0.67

$ 0.63

As Previously Reported [Member]

Error Corrections and Prior Period Adjustments Restatement [Line Items]

License fees

$ 23,700

$ 25,400

Subscriptions

82,500

72,900

Services

89,600

87,800

Maintenance

124,600

116,500

Other revenue

6,700

Total revenue

$ 95,531

^[1]

$ 93,402

^[1]

$ 87,274

^[1]

$ 86,958

^[1]

$ 83,226

^[1]

$ 80,671

^[1]

$ 76,239

^[1]

327,100

309,300

Cost of license fees

2,900

3,600

Cost of subscriptions

31,100

28,200

Cost of services

66,600

61,700

Cost of maintenance

24,100

21,400

Total cost of revenue

131,800

120,900

Gross profit

55,862

^[1]

54,276

^[1]

51,034

^[1]

50,750

^[1]

49,951

^[1]

48,985

^[1]

45,593

^[1]

195,300

188,400

Sales and marketing

70,200

62,800

Research and development

45,500

45,700

General and administrative

32,500

33,400

Total operating expenses

149,000

142,600

Income from operations

15,683

^[1]

13,774

^[1]

10,288

^[1]

12,348

^[1]

13,126

^[1]

11,155

^[1]

9,668

^[1]

46,300

45,800

Income before provision for income taxes

15,572

^[1]

13,975

^[1]

10,366

^[1]

12,466

^[1]

13,155

^[1]

10,914

^[1]

9,645

^[1]

46,200

45,700

Income tax provision

16,400

17,200

Net income

$ 9,761

^[1]

$ 8,928

^[1]

$ 7,584

^[1]

$ 8,544

^[1]

$ 8,519

^[1]

$ 6,790

^[1]

$ 5,952

^[1]

$ 29,800

$ 28,500

Earnings per share, Basic

$ 0.22

^[1]

$ 0.21

^[1]

$ 0.17

^[1]

$ 0.20

^[1]

$ 0.20

^[1]

$ 0.16

^[1]

$ 0.14

^[1]

$ 0.69

$ 0.67

Earnings per share, Diluted

$ 0.22

^[1]

$ 0.20

^[1]

$ 0.17

^[1]

$ 0.20

^[1]

$ 0.20

^[1]

$ 0.15

^[1]

$ 0.13

^[1]

$ 0.68

$ 0.65

Adjustment [Member]

Error Corrections and Prior Period Adjustments Restatement [Line Items]

License fees

$ 300

Subscriptions

$ 1,400

300

Services

(1,900)

(600)

Maintenance

(100)

Other revenue

300

Total revenue

$ (118)

$ 380

$ (646)

$ (1,190)

$ 224

$ 139

$ 298

(500)

200

Cost of license fees

100

Cost of subscriptions

100

Cost of services

200

(100)

Cost of maintenance

200

Total cost of revenue

400

200

Gross profit

(140)

218

(547)

(1,380)

281

135

111

(900)

Sales and marketing

(700)

700

Research and development

(200)

General and administrative

100

Total operating expenses

(600)

600

Income from operations

351

713

(480)

(1,426)

294

983

(124)

(300)

(600)

Income before provision for income taxes

351

713

(480)

(1,397)

294

983

(124)

(300)

(600)

Income tax provision

300

400

Net income

$ 453

$ 434

$ (291)

$ (1,303)

$ 165

$ 587

$ (67)

$ (600)

$ (1,000)

Earnings per share, Basic

$ 0.01

$ 0.00

$ (0.03)

$ 0.00

$ 0.01

$ 0.00

$ (0.01)

$ (0.03)

Earnings per share, Diluted

$ 0.01

$ 0.00

$ (0.03)

$ 0.00

$ 0.02

$ 0.00

$ (0.01)

$ (0.02)

[1]	See Revision of prior period financial statements discussed in Note 1.

Organization And Basis Of Presentation (Revisions Of Prior Period Errors Reflected On Current Period Statement Of Cash Flows) (Details) - USD ($)
$ in Thousands

3 Months Ended

12 Months Ended

Dec. 31, 2011

Sep. 30, 2011

Jun. 30, 2011

Mar. 31, 2011

Dec. 31, 2010

Sep. 30, 2010

Jun. 30, 2010

Mar. 31, 2010

Dec. 31, 2011

Dec. 31, 2010

Dec. 31, 2009

Error Corrections and Prior Period Adjustments Restatement [Line Items]

Net income

$ 6,351

$ 10,214

$ 9,362

$ 7,293

$ 7,241

$ 8,684

$ 7,377

$ 5,885

$ 33,220

$ 29,187

$ 27,520

Depreciation and amortization

16,995

16,189

15,624

Stock-based compensation expense

14,884

13,059

12,410

Excess tax benefits from stock-based compensation

(932)

(2,665)

(2,356)

Deferred taxes

13,533

11,313

12,464

Accounts receivable

(8,692)

(12,778)

1,531

Prepaid expenses and other assets

(2,915)

(10,109)

3,054

Trade accounts payable

1,714

228

(368)

Accrued expenses and other current liabilities

(1,056)

(4,248)

221

Deferred revenue

12,757

13,121

13,213

Net cash provided by operating activities

85,527

56,048

86,887

Capitalized software development costs

(1,012)

(175)

(41)

Net cash used in investing activities

(41,738)

(18,399)

(7,833)

Excess tax benefits from stock based compensation

932

2,665

2,356

Net cash used in financing activities

$ (19,263)

(32,712)

(73,241)

As Previously Reported [Member]

Error Corrections and Prior Period Adjustments Restatement [Line Items]

Net income

9,761

^[1]

8,928

^[1]

7,584

^[1]

8,544

^[1]

8,519

^[1]

6,790

^[1]

5,952

^[1]

29,800

28,500

Depreciation and amortization

16,100

15,500

Stock-based compensation expense

13,100

12,300

Excess tax benefits from stock-based compensation

(2,600)

(2,400)

Deferred taxes

11,200

12,400

Accounts receivable

(13,100)

1,400

Prepaid expenses and other assets

(9,600)

2,100

Trade accounts payable

200

(300)

Accrued expenses and other current liabilities

(4,800)

600

Deferred revenue

12,900

13,200

Net cash provided by operating activities

55,900

86,800

Net cash used in investing activities

(18,200)

(7,800)

Excess tax benefits from stock based compensation

2,600

2,400

Net cash used in financing activities

(32,700)

(73,200)

Adjustment [Member]

Error Corrections and Prior Period Adjustments Restatement [Line Items]

Net income

$ 453

$ 434

$ (291)

$ (1,303)

$ 165

$ 587

$ (67)

(600)

(1,000)

Depreciation and amortization

100

Stock-based compensation expense

100

Excess tax benefits from stock-based compensation

(100)

Deferred taxes

100

Accounts receivable

300

100

Prepaid expenses and other assets

(500)

1,000

Trade accounts payable

(100)

Accrued expenses and other current liabilities

600

(400)

Deferred revenue

200

Net cash provided by operating activities

100

$ 100

Capitalized software development costs

(200)

Net cash used in investing activities

(200)

Excess tax benefits from stock based compensation

$ 100

[1]	See Revision of prior period financial statements discussed in Note 1.

Significant Accounting Policies (Narrative) (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2011 USD ($) years	Dec. 31, 2010 USD ($)	Dec. 31, 2009 USD ($)	Dec. 31, 2008 USD ($)
Significant Accounting Policies [Line Items]
Number of days to exceed for customary payment terms	90
Contract term (in year) of the maintenance services \| years	1
Cost method investments other-than-temporary impairment	$ 1,800
Tax benefit recorded as increase to equity due to recapitalization	107,000
Deferred tax asset related to conversion and recapitalization	$ 20,900
Percentage of likelihood benefit realized upon ultimate resolution	50.00%
U.S. federal income tax rate	35.00%	35.00%	35.00%
Deferred tax assets, valuation allowance	$ 10,079	$ 9,614	$ 7,994	$ 7,865
Gain on foreign currency transactions	300	100	200
Unamortized software development costs	1,100	200
Amortization of software developments costs	$ 100	100	100
Sales return period (in days)	30
Advertising costs	$ 1,100	$ 1,100	$ 1,100
Minimum [Member]
Significant Accounting Policies [Line Items]
Recognition period (in years) of revenue from hosted applications	1
Maximum [Member]
Significant Accounting Policies [Line Items]
Recognition period (in years) of revenue from hosted applications \| years	3
Capitalized Software [Member]
Significant Accounting Policies [Line Items]
Estimated useful life of capitalized software development costs	<font class="_mt">three</font> years

Significant Accounting Policies (Estimated Useful Lives Of Amortizable Finite Lived Intangible Assets) (Details)

12 Months Ended

Dec. 31, 2011

years

Customer Relationships [Member]

Significant Accounting Policies [Line Items]

Basis of amortization

Straight-line and accelerated

^[1]

Amortization period (in years), minimum

Amortization period (in years), maximum

Marketing Assets [Member]

Significant Accounting Policies [Line Items]

Basis of amortization

Straight-line

Amortization period (in years), minimum

Amortization period (in years), maximum

Acquired Software [Member]

Significant Accounting Policies [Line Items]

Basis of amortization

Straight-line

Amortization period (in years), minimum

Amortization period (in years), maximum

Non-Compete Agreements [Member]

Significant Accounting Policies [Line Items]

Basis of amortization

Straight-line

Amortization period (in years), minimum

Amortization period (in years), maximum

Database [Member]

Significant Accounting Policies [Line Items]

Basis of amortization

Straight-line

Amortization period (in years)

[1]	Certain of the customer relationships are amortized on an accelerated basis.

Significant Accounting Policies (Changes In Allowance For Doubtful Accounts And Sales Returns) (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Allowance For Doubtful Accounts [Member]
Valuation And Qualifying Accounts Disclosure [Line Items]
Balance at beginning of year	$ 424	$ 760	$ 1,013
Provision/adjustment	27	(227)	(47)
Write-off	(190)	(109)	(206)
Balance at end of year	261	424	760
Allowance For Sales Returns [Member]
Valuation And Qualifying Accounts Disclosure [Line Items]
Balance at beginning of year	2,263	2,799	1,764
Provision/adjustment	5,619	3,000	3,505
Write-off	(4,230)	(3,536)	(2,470)
Balance at end of year	$ 3,652	$ 2,263	$ 2,799

Significant Accounting Policies (Changes In Deferred Sales Commission Costs) (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Significant Accounting Policies [Abstract]
Balance at beginning of year	$ 11,548	$ 5,108	$ 2,879
Additions	18,415	12,985	6,994
Expense	(13,511)	(6,545)	(4,765)
Balance at end of year	$ 16,452	$ 11,548	$ 5,108

Significant Accounting Policies (Computation Of Basic And Diluted Earnings Per Share) (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended								12 Months Ended
	Dec. 31, 2011	Sep. 30, 2011	Jun. 30, 2011	Mar. 31, 2011	Dec. 31, 2010	Sep. 30, 2010	Jun. 30, 2010	Mar. 31, 2010	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Significant Accounting Policies [Abstract]
Net income	$ 6,351	$ 10,214	$ 9,362	$ 7,293	$ 7,241	$ 8,684	$ 7,377	$ 5,885	$ 33,220	$ 29,187	$ 27,520
Weighted average common shares									43,522,563	43,145,189	42,771,173
Employee stock-based compensation									626,491	730,966	828,875
Weighted average common shares assuming dilution									44,149,054	43,876,155	43,600,048
Earnings per share, Basic	$ 0.15	$ 0.23	$ 0.22	$ 0.17	$ 0.17	$ 0.20	$ 0.17	$ 0.14	$ 0.76	$ 0.68	$ 0.64
Earnings per share, Diluted	$ 0.14	$ 0.23	$ 0.21	$ 0.17	$ 0.17	$ 0.20	$ 0.17	$ 0.13	$ 0.75	$ 0.67	$ 0.63

- Definition

The amount of net income (loss) for the period per each share of common stock or unit outstanding during the reporting period.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 128
-Paragraph 36, 37, 38
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Article 5
-Section 03
-Paragraph 20

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 04
-Article 7
-Paragraph 18

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 04
-Paragraph 21
-Article 9

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 225
-SubTopic 10
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03.21)
-URI http://asc.fasb.org/extlink&oid=6880815&loc=d3e20235-122688

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 260
-SubTopic 10
-Section 45
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6920599&loc=d3e1252-109256

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 260
-SubTopic 10
-Section 55
-Paragraph 52
-URI http://asc.fasb.org/extlink&oid=6945512&loc=d3e4984-109258

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 260
-SubTopic 10
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6371337&loc=d3e3550-109257

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 225
-Section S99
-Paragraph 1
-Subparagraph (SX 210.9-04.23)
-URI http://asc.fasb.org/extlink&oid=6879574&loc=d3e536633-122882

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 944
-SubTopic 225
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04.19)
-URI http://asc.fasb.org/extlink&oid=6879464&loc=d3e573970-122913

Reference 11: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Emerging Issues Task Force (EITF)
-Number 07-4
-Paragraph 4
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

+ Details

- Definition

The amount of net income (loss) for the period available to each share of common stock or common unit outstanding during the reporting period and to each share or unit that would have been outstanding assuming the issuance of common shares or units for all dilutive potential common shares or units outstanding during the reporting period.

+ References + Details

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Emerging Issues Task Force (EITF)
-Number 87-21
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher AICPA
-Name Accounting Research Bulletin (ARB)
-Number 51
-Paragraph 38
-Subparagraph a
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 130
-Paragraph 10, 15
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 95
-Paragraph 28, 29, 30
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Article 5
-Section 03
-Paragraph 19

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 04
-Paragraph 20
-Article 9

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 230
-SubTopic 10
-Section 45
-Paragraph 28
-URI http://asc.fasb.org/extlink&oid=6943989&loc=d3e3602-108585

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Net Income
-URI http://asc.fasb.org/extlink&oid=6518256

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Other Comprehensive Income
-URI http://asc.fasb.org/extlink&oid=6519514

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 260
-SubTopic 10
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6371337&loc=d3e3550-109257

Reference 11: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 225
-SubTopic 10
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03.18)
-URI http://asc.fasb.org/extlink&oid=6880815&loc=d3e20235-122688

Reference 12: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 944
-SubTopic 225
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04.19)
-URI http://asc.fasb.org/extlink&oid=6879464&loc=d3e573970-122913

Reference 13: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 220
-SubTopic 10
-Section 45
-Paragraph 6
-URI http://asc.fasb.org/extlink&oid=6920043&loc=d3e565-108580

Reference 14: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 944
-SubTopic 225
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04.22)
-URI http://asc.fasb.org/extlink&oid=6879464&loc=d3e573970-122913

Reference 15: http://www.xbrl.org/2003/role/presentationRef
-Publisher AICPA
-Name Accounting Research Bulletin (ARB)
-Number 51
-Paragraph 38
-Subparagraph d
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 16: http://www.xbrl.org/2003/role/presentationRef
-Publisher AICPA
-Name Accounting Research Bulletin (ARB)
-Number 51
-Paragraph A7
-Appendix A

+ Details

- Definition

The average number of shares or units issued and outstanding that are used in calculating diluted EPS or earnings per unit (EPU), determined based on the timing of issuance of shares or units in the period.

+ References + Details

- Definition

Number of [basic] shares or units, after adjustment for contingently issuable shares or units and other shares or units not deemed outstanding, determined by relating the portion of time within a reporting period that common shares or units have been outstanding to the total time in that period.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 128
-Paragraph 171
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 128
-Paragraph 40
-Subparagraph a
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 128
-Paragraph 8
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 260
-SubTopic 10
-Section 50
-Paragraph 1
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=6371337&loc=d3e3550-109257

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 260
-SubTopic 10
-Section 45
-Paragraph 10
-URI http://asc.fasb.org/extlink&oid=6920599&loc=d3e1448-109256

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Weighted-Average Number of Common Shares Outstanding
-URI http://asc.fasb.org/extlink&oid=6528421

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Emerging Issues Task Force (EITF)
-Number 07-4
-Paragraph 4
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

+ Details

Significant Accounting Policies (Schedule Of Antidilutive Securities Excluded From Computation Of Earnings Per Share) (Details) - shares	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Significant Accounting Policies [Abstract]
Shares excluded from calculations of diluted EPS	422,418	221,742	488,282

- Definition

Securities (including those issuable pursuant to contingent stock agreements) that could potentially dilute basic earnings per share (EPS) or earnings per unit (EPU) in the future that were not included in the computation of diluted EPS or EPU because to do so would increase EPS or EPU amounts or decrease loss per share or unit amounts for the period presented.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 128
-Paragraph 13, 14
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 128
-Paragraph 171
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Statement of Financial Accounting Standard (FAS)
-Number 128
-Paragraph 40
-Subparagraph c
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 260
-SubTopic 10
-Section 50
-Paragraph 1
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=6371337&loc=d3e3550-109257

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Diluted Earnings Per Share
-URI http://asc.fasb.org/extlink&oid=6510752

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Contingent Stock Agreement
-URI http://asc.fasb.org/extlink&oid=6508534

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Antidilution
-URI http://asc.fasb.org/extlink&oid=6505113

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Emerging Issues Task Force (EITF)
-Number 07-4
-Paragraph 4
-LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy.

+ Details

Business Combinations (Narrative) (Details) $ in Thousands	3 Months Ended								12 Months Ended
Business Combinations (Narrative) (Details) $ in Thousands	Dec. 31, 2011 USD ($)	Sep. 30, 2011 USD ($)	Jun. 30, 2011 USD ($)	Mar. 31, 2011 USD ($)	Dec. 31, 2010 USD ($)	Sep. 30, 2010 USD ($)	Jun. 30, 2010 USD ($)	Mar. 31, 2010 USD ($)	Dec. 31, 2011 USD ($)	Dec. 31, 2010 USD ($)	Dec. 31, 2009 USD ($)	Oct. 06, 2011 USD ($)
Business Acquisition [Line Items]
Total revenue	$ 95,045	$ 95,413	$ 93,782	$ 86,628	$ 85,768	$ 83,450	$ 80,810	$ 76,537	$ 370,868	$ 326,565	$ 309,470
Total cost of revenue									157,194	132,139	121,132
Additional goodwill related to business combination									$ 13,923
Everyday Hero [Member]
Business Acquisition [Line Items]
Total cash consideration paid for the acquisitions												$ 7,600
Date of acquisition									October 6, 2011
Total revenue									$ 800
Total cost of revenue									300
Acquisition-related costs									200
Consideration allocated to net tangible assets	500								500
Consideration allocated to identified intangible assets	6,200								6,200
Excess consideration allocated as goodwill	900								$ 900
Acquired Finite-lived Intangible Asset, Weighted Average Useful Life (in years)									10
PIDI [Member]
Business Acquisition [Line Items]
Total cash consideration paid for the acquisitions	16,600								$ 16,600
Date of acquisition									February 1, 2011
Total revenue									$ 7,500
Total cost of revenue									4,800
Acquisition-related costs									1,000
Excess consideration allocated as goodwill	13,060								13,060
Potential maximum payment of additional cash consideration	2,500								2,500
Liability recognized for the contingent consideration	$ 1,400								1,400
Income recognized as a result of the change in fair value of consideration liability									800
Business Combination, Contingent Consideration Arrangements, Change in Amount of Contingent Consideration, Liability									800
Target Analytics [Member]
Business Acquisition [Line Items]
Additional goodwill related to business combination									12,300
ECBU [Member]
Business Acquisition [Line Items]
Additional goodwill related to business combination									$ 800
2010 Acquisitions [Member]
Business Acquisition [Line Items]
Total cash consideration paid for the acquisitions					$ 5,300					$ 5,300
Number of entities acquired										2
2009 Acquisitions [Member]
Business Acquisition [Line Items]
Total cash consideration paid for the acquisitions											$ 2,400
Number of entities acquired											1

Business Combinations (Summary Of Allocation Of Purchase Price) (Details) $ in Thousands	Dec. 31, 2011 USD ($)
Everyday Hero [Member]
Business Acquisition [Line Items]
Goodwill	$ 900
PIDI [Member]
Business Acquisition [Line Items]
Cash and cash equivalents	91
Accounts receivable, net	686
Other assets, current and noncurrent	291
Property and equipment	459
Intangibles	7,390
Goodwill	13,060
Trade accounts payable	(478)
Accrued expenses and other current liabilities	(1,814)
Deferred tax liabilities, current and noncurrent	(3,099)
Total purchase price	$ 16,586

Business Combinations (Acquisition Resulted In Identification Intangible Assets) (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2011 USD ($) years
Everyday Hero [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Weighted average amortization period (in years)	10
PIDI [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets acquired	$ 7,390
PIDI [Member] \| Customer Relationships [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets acquired	$ 5,150
Weighted average amortization period (in years) \| years	15
PIDI [Member] \| Marketing Assets [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets acquired	$ 140
Weighted average amortization period (in years) \| years	2
PIDI [Member] \| Acquired Software [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets acquired	$ 1,550
Weighted average amortization period (in years) \| years	8
PIDI [Member] \| Non-Compete Agreements [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets acquired	$ 550
Weighted average amortization period (in years) \| years	4

Property And Equipment (Details) $ in Thousands	12 Months Ended
Property And Equipment (Details) $ in Thousands	Dec. 31, 2011 USD ($) years	Dec. 31, 2010 USD ($)	Dec. 31, 2009 USD ($)
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 64,392	$ 54,474
Less: accumulated depreciation	(29,995)	(31,511)
Property and equipment, net of depreciation	34,397	22,963
Depreciation expense	9,400	9,100	$ 8,400
Equipment [Member]
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 2,809	3,660
Estimated useful life (years), minimum \| years	3
Estimated useful life (years), maximum \| years	5
Computer Hardware [Member]
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 39,665	30,616
Estimated useful life (years), minimum \| years	3
Estimated useful life (years), maximum \| years	5
Computer Software [Member]
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 9,660	10,982
Estimated useful life (years), minimum \| years	3
Estimated useful life (years), maximum \| years	5
Construction In Progress [Member]
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 3,836	1,332
Furniture And Fixtures [Member]
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 5,028	4,961
Estimated useful life (years), minimum \| years	5
Estimated useful life (years), maximum \| years	7
Leasehold Improvements [Member]
Property, Plant and Equipment [Line Items]
Total property and equipment	$ 3,394	$ 2,923
Estimated useful life	term of lease

Goodwill And Other Intangible Assets (Change In Goodwill By Reportable Segment) (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2011 USD ($)
Goodwill [Line Items]
Balance at December 31, 2010	$ 76,247
Additions related to business combinations	13,923
Disposition related to sale of assets	(74)
Effect of foreign currency translation	26
Balance at December 31, 2011	90,122
Enterprise Customer Business Unit [Member]
Goodwill [Line Items]
Balance at December 31, 2010	22,233
Additions related to business combinations	802
Disposition related to sale of assets	(12)
Effect of foreign currency translation
Balance at December 31, 2011	23,023
Target Analytics [Member]
Goodwill [Line Items]
Balance at December 31, 2010	20,919
Additions related to business combinations	12,258
Disposition related to sale of assets
Effect of foreign currency translation
Balance at December 31, 2011	33,177
General Markets Business Unit [Member]
Goodwill [Line Items]
Balance at December 31, 2010	26,472
Additions related to business combinations
Disposition related to sale of assets	(35)
Effect of foreign currency translation
Balance at December 31, 2011	26,437
International Business Unit [Member]
Goodwill [Line Items]
Balance at December 31, 2010	4,514
Additions related to business combinations	863
Disposition related to sale of assets	(14)
Effect of foreign currency translation	26
Balance at December 31, 2011	5,389
Other Business Unit [Member]
Goodwill [Line Items]
Balance at December 31, 2010	2,109
Additions related to business combinations
Disposition related to sale of assets	(13)
Effect of foreign currency translation
Balance at December 31, 2011	$ 2,096

Goodwill And Other Intangible Assets (Fair Values Of Intangible Assets Acquired In Various Business Combinations By Class) (Details) - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010
Acquired Finite-Lived Intangible Assets [Line Items]
Total finite-lived gross carrying amount	$ 74,128	$ 62,755
Total accumulated amortization	(30,808)	(24,240)
Total intangible assets, net	44,660	38,515
Customer Relationships [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Total finite-lived gross carrying amount	48,725	41,441
Total accumulated amortization	(18,891)	(14,741)
Marketing Assets [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Total finite-lived gross carrying amount	2,502	2,365
Total accumulated amortization	(1,627)	(1,202)
Indefinite-lived gross carrying amount	1,340
Acquired Software [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Total finite-lived gross carrying amount	16,087	12,406
Total accumulated amortization	(6,171)	(4,935)
Non-Compete Agreements [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Total finite-lived gross carrying amount	2,539	2,268
Total accumulated amortization	(1,856)	(1,633)
Database [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Total finite-lived gross carrying amount	4,275	4,275
Total accumulated amortization	$ (2,263)	$ (1,729)

Goodwill And Other Intangible Assets (Summary Of Amortization Expense) (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	$ 7,578	$ 7,132	$ 7,204
Cost Of License Fees [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	635	588	476
Cost Of Subscriptions [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	3,341	3,058	3,239
Cost Of Services [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	1,572	1,390	1,344
Cost Of Maintenance [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	975	1,223	1,302
Cost Of Other Revenue [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	75	75	75
Total Included In Cost Of Revenue [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	6,598	6,334	6,436
Included In Operating Expenses [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	$ 980	$ 798	$ 768

Goodwill And Other Intangible Assets (Estimated Future Amortization For Finite-Lived Intangible Assets) (Details) $ in Thousands	12 Months Ended
	Dec. 31, 2011 USD ($)
Goodwill And Other Intangible Assets [Abstract]
2012	$ 7,359
2013	6,947
2014	6,397
2015	5,496
2016	4,910
Total	$ 31,109

Prepaid Expenses And Other Current Assets (Components Of Prepaid Expenses And Other Currents Assets) (Details) - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010
Prepaid Expenses And Other Current Assets [Abstract]
Deferred sales commissions	$ 16,452	$ 11,548
Prepaid software maintenance and royalties	7,007	4,352
Deferred professional service costs	3,098	3,447
Taxes, prepaid and receivable	343	9,253
Other	4,116	3,539
Total prepaid expenses and other current assets	$ 31,016	$ 32,139

Accrued Expenses And Other Current Liabilities (Components Of Accrued Expenses And Other Current Liabilities) (Details) - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010
Accrued Expenses And Other Current Liabilities [Abstract]
Accrued bonuses	$ 9,832	$ 8,952
Accrued commissions and salaries	6,475	5,922
Taxes payable	4,384	3,683
Customer credit balances	3,762	3,335
Accrued accounting and legal fees	1,490	1,083
Accrued royalties	1,418	1,273
Accrued health care costs	996	862
Other	4,350	3,168
Total accrued expenses and other current liabilities	$ 32,707	$ 28,278

Deferred Revenue (Components Of Deferred Revenue) (Details) - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	$ 163,437	$ 150,661
Less: Long-term portion of deferred revenue	(9,772)	(6,900)
Current portion of deferred revenue	153,665	143,761
Maintenance [Member]
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	81,913	78,382
Subscriptions [Member]
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	50,849	39,532
Services [Member]
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	29,675	32,379
License Fees And Other [Member]
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	$ 1,000	$ 368

- Definition

The noncurrent portion of deferred revenue amount as of balance sheet date. Deferred revenue is a liability related to a revenue producing activity for which revenue has not yet been recognized, and is not expected to be recognized in the next twelve months. Generally, an entity records deferred revenue when it receives consideration from a customer before achieving certain criteria that must be met for revenue to be recognized in conformity with GAAP.

+ References + Details

Debt (Details) - USD ($) $ in Thousands	12 Months Ended
Debt (Details) - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010
Line of Credit Facility [Line Items]
Outstanding borrowings under the credit facility	$ 0	$ 0
Commitment fee on unused portion of revolving credit facility	0.25%
Maturity of base rate borrowings	June 2016
Payment of financing costs	$ 767
Deferred financing cost, total	$ 800	$ 100
Range One [Member]
Line of Credit Facility [Line Items]
Commitment fee on unused portion of revolving credit facility	0.25%
Range Two [Member]
Line of Credit Facility [Line Items]
Commitment fee on unused portion of revolving credit facility	0.275%
Range Three [Member]
Line of Credit Facility [Line Items]
Commitment fee on unused portion of revolving credit facility	0.30%
Range Four [Member]
Line of Credit Facility [Line Items]
Commitment fee on unused portion of revolving credit facility	0.35%
Credit Facility [Member]
Line of Credit Facility [Line Items]
Revolving credit facility, maximum borrowing capacity	$ 125,000
Variable Rate Based On Federal Funds Rate Plus Margin [Member] \| Maximum [Member]
Line of Credit Facility [Line Items]
Line of credit facility variable interest rate	0.50%
Variable Rate One Month LIBOR Plus [Member]
Line of Credit Facility [Line Items]
Line of credit facility variable interest rate	1.00%
Variable Rate Based On LIBOR [Member] \| Maximum [Member]
Line of Credit Facility [Line Items]
Line of credit facility variable interest rate	1.00%
Variable Rate Based On LIBOR [Member] \| Minimum [Member]
Line of Credit Facility [Line Items]
Line of credit facility variable interest rate	0.375%
Variable Rate Based On LIBOR Plus Margin [Member] \| Maximum [Member]
Line of Credit Facility [Line Items]
Line of credit facility variable interest rate	2.00%
Variable Rate Based On LIBOR Plus Margin [Member] \| Minimum [Member]
Line of Credit Facility [Line Items]
Line of credit facility variable interest rate	1.375%

Commitments And Contingencies (Narrative) (Details) $ in Millions	12 Months Ended
	Dec. 31, 2011 USD ($) years	Dec. 31, 2010 USD ($)	Dec. 31, 2009 USD ($)
Commitments and Contingencies [Line Items]
Lease agreement term (in years) \| years	15
Annual base rent of lease	$ 3.6
Percentage of maximum change in base rent	5.50%
Reimbursable leasehold improvements	$ 4.0
Reduction in rent expense for sublease income	0.4	$ 0.4	$ 0.4
Total rent expense	$ 4.7	5.4	5.3
Contractual arrangement length, minimum (in years) \| years	1
Contractual arrangement length, maximum (in years) \| years	3
Aggregate minimum purchase commitment for third-party relationships utilized with the Company's products	$ 8.1
Leasehold Improvements [Member]
Commitments and Contingencies [Line Items]
Reduction in rent expense for sublease income	0.3	0.3	0.3
Incurred Expense Under Contractual Arrangements [Member]
Commitments and Contingencies [Line Items]
Professional fees paid to third-party service providers	6.8	4.1	2.5
Incentive Payments [Member]
Commitments and Contingencies [Line Items]
Reduction in rent expense for sublease income	2.3	$ 2.0	$ 1.7
Reduction Of Minimum Aggregate Sublease Commitments 2012 [Member] \| Minimum Aggregate Sublease Commitments [Member]
Commitments and Contingencies [Line Items]
Reduction in future commitments for sublease income	0.3
Reduction Of Minimum Aggregate Sublease Commitments 2013 [Member] \| Minimum Aggregate Sublease Commitments [Member]
Commitments and Contingencies [Line Items]
Reduction in future commitments for sublease income	$ 0.3

Commitments And Contingencies (Future Minimum Lease Commitments Related To Operating Leases) (Details) $ in Thousands	Dec. 31, 2011 USD ($)
Commitments And Contingencies [Abstract]
2012, Operating leases	$ 6,658
2013, Operating leases	5,491
2014, Operating leases	5,452
2015, Operating leases	5,015
2016, Operating leases	4,236
Thereafter, Operating leases	33,277
Total minimum lease payments, Operating leases	$ 60,129

Income Taxes (Narrative) (Details) - USD ($) $ in Thousands	12 Months Ended
Income Taxes (Narrative) (Details) - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Income Taxes [Line Items]
Net excess tax benefits attributable to stock option, stock appreciation right exercises and restricted stock vesting	$ 193	$ 2,665	$ 2,241
Total state tax credit carryovers	11,100
Valuation reserve, tax credit carryovers	8,900
Deferred tax assets, federal net operating loss carryforwards	14,400
Deferred tax assets, state net operating loss carryforwards	$ 2,400
Expiration period of operating loss carryforwards	2030
Unrecognized tax benefit that, if recognized, would favorably affect the effective tax rate	$ 1,800
Total amount of accrued interest and penalties	200	100
Decreases in income tax penalties and interest accrued		200
Increases in income tax penalties and interest accrued	100
Undistributed foreign earnings	$ 131,921	$ 120,042
U.S. Federal [Member]
Income Taxes [Line Items]
Years under income tax examination	2008 through 2010
Net operating loss carryforwards	$ 41,200
State [Member]
Income Taxes [Line Items]
Net operating loss carryforwards	$ 50,400
Minimum [Member] \| State [Member]
Income Taxes [Line Items]
Expiration period of tax credit carryovers	2012
Maximum [Member] \| State [Member]
Income Taxes [Line Items]
Expiration period of tax credit carryovers	2026
Foreign Investments [Member]
Income Taxes [Line Items]
Undistributed foreign earnings	$ 1,400

Income Taxes (Components Of Income Tax Expense) (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Income Taxes [Abstract]
Current taxes, U.S. Federal	$ 3,434	$ 4,130	$ 3,394
Current taxes, U.S. State and local	1,030	1,228	1,391
Current, International	40	78	298
Total current taxes	4,504	5,436	5,083
Deferred taxes, U.S. Federal	11,943	10,077	11,268
Deferred taxes, U.S. State and local	1,536	1,262	1,196
Deferred taxes, International	54	(26)
Total deferred taxes	13,533	11,313	12,464
Total income tax provision	$ 18,037	$ 16,749	$ 17,547

Income Taxes (Components Of Income Before Provision For Income Taxes) (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Dec. 31, 2011	Sep. 30, 2011	Jun. 30, 2011	Mar. 31, 2011	Dec. 31, 2010	Sep. 30, 2010	Jun. 30, 2010	Mar. 31, 2010	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Income Taxes [Abstract]
U.S.									$ 50,946	$ 45,700	$ 43,755
International									311	236	1,312
Income before provision for income taxes	$ 10,760	$ 15,923	$ 14,688	$ 9,886	$ 11,069	$ 13,449	$ 11,897	$ 9,521	$ 51,257	$ 45,936	$ 45,067

Income Taxes (Reconciliation Between Federal Statutory Rate And Effective Income Tax Rate Used To Calculate Income Tax Provision) (Details)	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Income Taxes [Abstract]
Federal statutory rate	35.00%	35.00%	35.00%
State income taxes, net of federal benefit	4.20%	4.30%	4.20%
Change in state income tax rate applied to deferred tax asset	0.60%
Disqualifying dispositions of incentive stock options	(0.20%)	(0.30%)	(0.20%)
Non-deductible compensation expense	(0.40%)	1.00%	1.20%
State credits, net of federal benefit	(2.20%)	(2.40%)	(2.10%)
Change in valuation reserve	0.70%	2.40%	3.40%
Federal credits generated	(2.70%)	(3.20%)	(3.00%)
Other	0.20%	(0.30%)	0.40%
Income tax provision effective rate	35.20%	36.50%	38.90%

Income Taxes (Components Of Deferred Tax Assets And Liabilities) (Details) - USD ($) $ in Thousands	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009	Dec. 31, 2008
Total deferred tax assets	$ 67,495	$ 75,372
Total deferred tax liabilities	(26,489)	(18,280)
Valuation allowance	(10,079)	(9,614)	$ (7,994)	$ (7,865)
Net deferred tax asset	30,927	47,478
Deferred Tax Assets [Member]
State and foreign tax credits	11,148	11,236
Federal and state net operating loss carryforwards	16,842	18,894
Allowance for doubtful accounts	1,456	1,014
Deferred revenue	3,343	6,146
Intangible assets	20,969	28,466
Effect of expensing nonqualified stock options and restricted stock	8,142	5,929
Other	5,595	3,687
Deferred Tax Liabilities [Member]
Intangible assets	(8,407)	(8,995)
Fixed assets	(9,132)	(4,994)
Other	$ (8,950)	$ (4,291)

Income Taxes (Changes In Deferred Tax Asset Valuation Allowance) (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Income Taxes [Abstract]
Balance at beginning of year	$ 9,614	$ 7,994	$ 7,865
Acquisition related change		75	(1,378)
Charges to expense	465	1,545	1,507
Balance at end of year	$ 10,079	$ 9,614	$ 7,994

Income Taxes (Changes In Unrecognized Tax Benefit) (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Income Taxes [Abstract]
Balance at beginning of year	$ 1,414	$ 1,231	$ 346
Increases from prior period positions	87	126	427
Decreases in prior year position	(9)
Increases from current period positions	285	297	485
Lapse of statute of limitations		(240)	(27)
Balance at end of year	$ 1,777	$ 1,414	$ 1,231

Stock-Based Compensation (Narrative) (Details) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2011 USD ($) years $ / shares shares	Dec. 31, 2010 USD ($) $ / shares	Dec. 31, 2009 USD ($) $ / shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Total number of authorized stock-based awards \| shares	1,105,980
Stock-based awards contractual term (in years) \| years	10
Nonvested awards compensation cost not yet recognized	$ 37,100
Period of recognition (in years) of compensation cost \| years	2.0
Total intrinsic value of options exercised	$ 3,100	$ 9,100	$ 5,900
Total fair value of options vested in period			$ 2,300
Restricted Stock Awards [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Restricted stock unit awards granted \| shares	502,426
Grant date fair value of stock-based awards \| $ / shares	$ 27.98	$ 26.61	$ 21.36
Total fair value of restricted stock awards vested	$ 9,900	$ 9,000	$ 9,300
Number of restricted stock awards expected to vest \| shares	1,025,842
Intrinsic value of restricted stock expected to vest	$ 28,400
Performance-Based Restricted Stock Unit Awards [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Restricted stock unit awards granted \| shares	101,025
Grant date fair value of stock-based awards \| $ / shares	$ 26.68
Number of restricted stock awards expected to vest \| shares	145,797
Intrinsic value of restricted stock expected to vest	$ 4,000
Stock Appreciation Rights (SARs) [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Grant date fair value of stock-based awards \| $ / shares	$ 8.10	$ 7.17	$ 7.38
Stock-based awards issued during period, options \| shares	559,549
Total intrinsic value of options exercised	$ 2,200	$ 1,400
Total fair value of restricted stock awards vested	$ 3,600	$ 3,600	$ 3,100
Number of restricted stock awards expected to vest \| shares	1,324,707
Intrinsic value of restricted stock expected to vest	$ 3,028
Chief Executive Officer [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based awards issued during period, options \| shares	800,000
Stock-based awards contractual term (in years) \| years	7
Minimum [Member] \| Stock Appreciation Rights (SARs) [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based awards contractual term (in years) \| years	5
Maximum [Member] \| Stock Appreciation Rights (SARs) [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based awards contractual term (in years) \| years	7

Stock-Based Compensation (Outstanding By Each Award Type) (Details) - shares	Dec. 31, 2011	Dec. 31, 2010
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based awards outstanding	216,848	406,425
Stock Options [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based awards outstanding	216,848	406,425
Restricted Stock Awards [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based awards outstanding	1,079,930	1,151,775
Performance-Based Restricted Stock Unit Awards [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based awards outstanding	147,912	61,891
Stock Appreciation Rights (SARs) [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Share-based awards outstanding	2,305,049	2,417,658

Stock-Based Compensation (Summary Of Stock-Based Compensation Expense) (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	$ 14,884	$ 13,059	$ 12,410
Cost Of Services [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	1,966	1,742	1,433
Cost Of Maintenance [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	741	814	750
Cost Of Subscriptions [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	571	392	387
Total Included In Cost Of Revenue [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	3,278	2,948	2,570
Selling And Marketing Expense [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	1,325	1,366	1,605
Research And Development [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	3,039	2,844	2,944
General And Administrative [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	7,242	5,901	5,291
Total Included In Operating Expenses [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	$ 11,606	$ 10,111	$ 9,840

Stock-Based Compensation (Schedule Of Vested Options Outstanding) (Details) - $ / shares

12 Months Ended

Dec. 31, 2011

Dec. 31, 2010

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Options outstanding

216,848

406,425

Range of exercise prices

$ 15.16

$ 13.22

2001 Stock Option Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Date of adoption

July 1, 2001

Options outstanding

1,875

2004 Stock Option Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Date of adoption

March 23, 2004

Options outstanding

207,244

Kintera 2000 Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Date of adoption

^[1]

July 8, 2008

Options outstanding

395

Kintera 2003 Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Date of adoption

^[1]

July 8, 2008

Options outstanding

7,334

Minimum [Member] | 2001 Stock Option Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Range of exercise prices

$ 4.80

Minimum [Member] | 2004 Stock Option Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Range of exercise prices

8.60

Minimum [Member] | Kintera 2003 Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Range of exercise prices

10.59

Maximum [Member] | 2004 Stock Option Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Range of exercise prices

16.10

Maximum [Member] | Kintera 2000 Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Range of exercise prices

19.26

Maximum [Member] | Kintera 2003 Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Range of exercise prices

$ 19.26

[1]	In connection with the acquisition of Kintera, the Company assumed certain stock options issued and outstanding at the date of acquisition.

Stock-Based Compensation (Schedule Of Outstanding Options And Changes During The Year) (Details) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2011 USD ($) years $ / shares shares
Stock-Based Compensation [Abstract]
Outstanding at January 1, 2011 \| shares	406,425
Share options, Exercised \| shares	(180,816)
Share options, Expired \| shares	(8,761)
Outstanding at December 31, 2011 \| shares	216,848
Weighted average exercise price, Outstanding at January 1, 2011 \| $ / shares	$ 13.22
Weighted average exercise price, Exercised \| $ / shares	11.29
Weighted average exercise price, Expired \| $ / shares	5.01
Weighted average exercise price, Outstanding at December 31, 2011 \| $ / shares	$ 15.16
Outstanding, vested and exercisable at December 31, 2011 \| years	1.3
Outstanding, vested and exercisable at December 31, 2011 \| $	$ 2,720

Stock-Based Compensation (Summary Of Unvested Restricted Stock And Restricted Stock Unit Awards) (Details) - $ / shares	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Restricted Stock Awards [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unvested at January 1, 2011	1,151,775
Granted	502,426
Vested	(453,734)
Forfeited	(120,537)
Unvested at December 31, 2011	1,079,930	1,151,775
Weighted average grant-date fair value, Unvested at January 1, 2011	$ 22.45
Weighted average grant-date fair value, Granted	27.98	$ 26.61	$ 21.36
Weighted average grant-date fair value, Vested	21.89
Weighted average grant-date fair value, Forfeited	22.73
Weighted average grant-date fair value, Unvested at December 31, 2011	$ 25.22	$ 22.45
Performance-Based Restricted Stock Unit Awards [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unvested at January 1, 2011	61,891
Granted	101,025
Vested	(4,811)
Forfeited	(10,193)
Unvested at December 31, 2011	147,912	61,891
Weighted average grant-date fair value, Unvested at January 1, 2011	$ 22.79
Weighted average grant-date fair value, Granted	26.68
Weighted average grant-date fair value, Vested	22.79
Weighted average grant-date fair value, Forfeited	22.79
Weighted average grant-date fair value, Unvested at December 31, 2011	$ 25.44	$ 22.79

Stock-Based Compensation (Schedule Of Stock Appreciation Rights Awards) (Details) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2011 USD ($) years $ / shares shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Outstanding at January 1, 2011 \| shares	406,425
Stock appreciation rights, Exercised \| shares	(180,816)
Outstanding at December 31, 2011 \| shares	216,848
Weighted average exercise price, Outstanding at January 1, 2011 \| $ / shares	$ 13.22
Weighted average exercise price, Exercised \| $ / shares	11.29
Weighted average exercise price, Outstanding at December 31, 2011 \| $ / shares	$ 15.16
Weighted average remaining contractual term (in years), Vested and exercisable at December 31, 2011 \| years	1.3
Aggregate intrinsic value (in thousands), Vested and exercisable at December 31, 2011 \| $	$ 2,720
Stock Appreciation Rights (SARs) [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Outstanding at January 1, 2011 \| shares	2,417,658
Stock appreciation rights, Granted \| shares	559,549
Stock appreciation rights, Exercised \| shares	(482,366)
Stock appreciation rights, Forfeited \| shares	(189,792)
Outstanding at December 31, 2011 \| shares	2,305,049
Stock appreciation rights, Unvested and expected to vest at December 31, 2011 \| shares	1,324,707
Stock appreciation rights, Vested and exercisable at December 31, 2011 \| shares	933,927
Weighted average exercise price, Outstanding at January 1, 2011 \| $ / shares	$ 23.53
Weighted average exercise price, Granted \| $ / shares	28.10
Weighted average exercise price, Exercised \| $ / shares	24.37
Weighted average exercise price, Forfeited \| $ / shares	23.39
Weighted average exercise price, Outstanding at December 31, 2011 \| $ / shares	24.47
Weighted average exercise price, Unvested and expected to vest at December 31, 2011 \| $ / shares	25.67
Weighted average exercise price, Vested and exercisable at December 31, 2011 \| $ / shares	$ 22.72
Weighted average remaining contractual term (in years), Outstanding at December 31, 2011 \| years	5.25
Weighted average remaining contractual term (in years), Unvested and expected to vest at December 31, 2011 \| years	5.91
Weighted average remaining contractual term (in years), Vested and exercisable at December 31, 2011 \| years	4.27
Aggregate intrinsic value (in thousands), Outstanding at December 31, 2011 \| $	$ 7,678
Aggregate intrinsic value (in thousands), Unvested and expected to vest at December 31, 2011 \| $	3,028
Aggregate intrinsic value (in thousands), Vested and exercisable at December 31, 2011 \| $	$ 4,650

Stock-Based Compensation (Significant Assumptions Used In Option Pricing Model) (Details) - Stock Appreciation Rights (SARs) [Member] - years	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Volatility			45.00%
Volatility, minimum	41.00%	40.00%
Volatility, maximum	42.00%	42.00%
Dividend yield			1.70%
Risk-free interest rate			1.80%
Risk-free interest rate, minimum	0.60%	0.90%
Risk-free interest rate, maximum	1.90%	1.90%
Expected SAR life in years	4	4	4
Minimum [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Dividend yield	1.70%	1.60%
Maximum [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Dividend yield	1.80%	1.80%

Stockholders' Equity (Narrative) (Details) $ in Millions	12 Months Ended
Stockholders' Equity (Narrative) (Details) $ in Millions	Dec. 31, 2011 USD ($)
Stockholders' Equity [Abstract]
Amount authorized by Board of Directors under the program	$ 50.0
Remaining repurchase amount available under the program	$ 50.0

Stockholders' Equity (Schedule Of Dividends Payable) (Details) - $ / shares		2 Months Ended	5 Months Ended	8 Months Ended	11 Months Ended
	Feb. 22, 2012	Feb. 28, 2011	May 31, 2011	Aug. 31, 2011	Nov. 30, 2011
Stockholders' Equity [Abstract]
Payable Date	Mar. 15, 2012	Mar. 15, 2011	Jun. 15, 2011	Sep. 15, 2011	Dec. 15, 2011
Record Date	Mar. 05, 2012	Feb. 28, 2011	May 27, 2011	Aug. 26, 2011	Nov. 28, 2011
Dividends per Share	$ 0.12	$ 0.12	$ 0.12	$ 0.12	$ 0.12

Employee Profit-Sharing Plan (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Defined Benefit Plan Disclosure [Line Items]
Employer matching percentage of qualified employees contribution	50.00%	50.00%	50.00%
Total matching contribution by the employer	$ 4.0	$ 3.5	$ 3.4
Maximum [Member]
Defined Benefit Plan Disclosure [Line Items]
Salary contribution percentage by employees	30.00%	30.00%	30.00%
Qualified employees salary matching percentage	6.00%	6.00%	6.00%
Minimum [Member]
Defined Benefit Plan Disclosure [Line Items]
Salary contribution percentage by employees	1.00%	1.00%	1.00%

Segment Information (Reportable Segment Financial Results) (Details) - USD ($)
$ in Thousands

3 Months Ended

12 Months Ended

Dec. 31, 2011

Sep. 30, 2011

Jun. 30, 2011

Mar. 31, 2011

Dec. 31, 2010

Sep. 30, 2010

Jun. 30, 2010

Mar. 31, 2010

Dec. 31, 2011

Dec. 31, 2010

Dec. 31, 2009

Segment Reporting Information [Line Items]

Total revenue

$ 95,045

$ 95,413

$ 93,782

$ 86,628

$ 85,768

$ 83,450

$ 80,810

$ 76,537

$ 370,868

$ 326,565

$ 309,470

Total segment operating income

178,998

162,950

157,621

Corporate unallocated costs

^[1]

105,608

96,735

92,835

Stock based compensation costs

14,884

13,059

12,410

Amortization expense

7,578

7,132

7,204

Interest expense (income), net

(10)

325

Other (income) expense, net

(346)

(220)

Income before provision for income taxes

$ 10,760

$ 15,923

$ 14,688

$ 9,886

$ 11,069

$ 13,449

$ 11,897

$ 9,521

51,257

45,936

45,067

Enterprise Customer Business Unit [Member]

Segment Reporting Information [Line Items]

Total revenue

119,025

98,800

89,180

Total segment operating income

^[2]

45,786

43,267

38,706

General Markets Business Unit [Member]

Segment Reporting Information [Line Items]

Total revenue

171,965

159,839

155,412

Total segment operating income

^[2]

102,239

93,177

93,264

Target Analytics [Member]

Segment Reporting Information [Line Items]

Total revenue

37,262

33,306

31,542

Total segment operating income

^[2]

18,375

16,465

15,146

International Business Unit [Member]

Segment Reporting Information [Line Items]

Total revenue

33,298

27,147

27,014

Total segment operating income

^[2]

5,956

6,039

7,242

Other Business Unit [Member]

Segment Reporting Information [Line Items]

Total revenue

^[3]

9,318

7,473

6,322

Total segment operating income

^[3]

$ 6,642

$ 4,002

$ 3,263

[1]	Corporate costs include research and development, data center operating costs, depreciation expense, and certain corporate sales, marketing, general and administrative expenses.
[2]	Segment operating income includes direct, controllable costs related to the sale of products and services by the reportable segment, except for IBU, which includes operating costs from our foreign locations such as sales, marketing, general, administrative, depreciation, facilities and IT support costs.
[3]	Other includes revenue and the related costs from the sale of products and services not directly attributable to an operating segment.

Segment Information (Revenue And Long-Lived Assets By Geographic Region) (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Dec. 31, 2011	Sep. 30, 2011	Jun. 30, 2011	Mar. 31, 2011	Dec. 31, 2010	Sep. 30, 2010	Jun. 30, 2010	Mar. 31, 2010	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue from external customers	$ 95,045	$ 95,413	$ 93,782	$ 86,628	$ 85,768	$ 83,450	$ 80,810	$ 76,537	$ 370,868	$ 326,565	$ 309,470
Property and equipment	34,397				22,963				34,397	22,963
United States [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue from external customers									317,305	282,450	269,720
Property and equipment	33,255				22,138				33,255	22,138
Canada [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue from external customers									21,725	17,862	13,793
Property and equipment	106				49				106	49
Europe [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue from external customers									21,162	19,251	20,506
Property and equipment	772				581				772	581
Pacific [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue from external customers									10,676	7,002	$ 5,451
Property and equipment	$ 264				$ 195				$ 264	$ 195

Quarterly Results (Quarterly Consolidated Results Of Operations) (Details) - USD ($)
$ / shares in Units, $ in Thousands

3 Months Ended

12 Months Ended

Dec. 31, 2011

Sep. 30, 2011

Jun. 30, 2011

Mar. 31, 2011

Dec. 31, 2010

Sep. 30, 2010

Jun. 30, 2010

Mar. 31, 2010

Dec. 31, 2011

Dec. 31, 2010

Dec. 31, 2009

Total revenue

$ 95,045

$ 95,413

$ 93,782

$ 86,628

$ 85,768

$ 83,450

$ 80,810

$ 76,537

$ 370,868

$ 326,565

$ 309,470

Gross profit

52,971

55,722

54,494

50,487

49,370

50,232

49,120

45,704

213,674

194,426

188,338

Income from operations

10,599

16,034

14,487

9,808

10,922

13,420

12,138

9,544

50,928

46,024

45,172

Income before provision for income taxes

10,760

15,923

14,688

9,886

11,069

13,449

11,897

9,521

51,257

45,936

45,067

Net income

$ 6,351

$ 10,214

$ 9,362

$ 7,293

$ 7,241

$ 8,684

$ 7,377

$ 5,885

$ 33,220

$ 29,187

$ 27,520

Earnings per share, Basic

$ 0.15

$ 0.23

$ 0.22

$ 0.17

$ 0.20

$ 0.17

$ 0.14

$ 0.76

$ 0.68

$ 0.64

Earnings per share, Diluted

$ 0.14

$ 0.23

$ 0.21

$ 0.17

$ 0.20

$ 0.17

$ 0.13

$ 0.75

$ 0.67

$ 0.63

As Previously Reported [Member]

Total revenue

$ 95,531

^[1]

$ 93,402

^[1]

$ 87,274

^[1]

$ 86,958

^[1]

$ 83,226

^[1]

$ 80,671

^[1]

$ 76,239

^[1]

$ 327,100

$ 309,300

Gross profit

55,862

^[1]

54,276

^[1]

51,034

^[1]

50,750

^[1]

49,951

^[1]

48,985

^[1]

45,593

^[1]

195,300

188,400

Income from operations

15,683

^[1]

13,774

^[1]

10,288

^[1]

12,348

^[1]

13,126

^[1]

11,155

^[1]

9,668

^[1]

46,300

45,800

Income before provision for income taxes

15,572

^[1]

13,975

^[1]

10,366

^[1]

12,466

^[1]

13,155

^[1]

10,914

^[1]

9,645

^[1]

46,200

45,700

Net income

$ 9,761

^[1]

$ 8,928

^[1]

$ 7,584

^[1]

$ 8,544

^[1]

$ 8,519

^[1]

$ 6,790

^[1]

$ 5,952

^[1]

$ 29,800

$ 28,500

Earnings per share, Basic

$ 0.22

^[1]

$ 0.21

^[1]

$ 0.17

^[1]

$ 0.20

^[1]

$ 0.20

^[1]

$ 0.16

^[1]

$ 0.14

^[1]

$ 0.69

$ 0.67

Earnings per share, Diluted

$ 0.22

^[1]

$ 0.20

^[1]

$ 0.17

^[1]

$ 0.20

^[1]

$ 0.20

^[1]

$ 0.15

^[1]

$ 0.13

^[1]

$ 0.68

$ 0.65

Adjustment [Member]

Total revenue

$ (118)

$ 380

$ (646)

$ (1,190)

$ 224

$ 139

$ 298

$ (500)

$ 200

Gross profit

(140)

218

(547)

(1,380)

281

135

111

(900)

Income from operations

351

713

(480)

(1,426)

294

983

(124)

(300)

(600)

Income before provision for income taxes

351

713

(480)

(1,397)

294

983

(124)

(300)

(600)

Net income

$ 453

$ 434

$ (291)

$ (1,303)

$ 165

$ 587

$ (67)

$ (600)

$ (1,000)

Earnings per share, Basic

$ 0.01

$ 0.00

$ (0.03)

$ 0.00

$ 0.01

$ 0.00

$ (0.01)

$ (0.03)

Earnings per share, Diluted

$ 0.01

$ 0.00

$ (0.03)

$ 0.00

$ 0.02

$ 0.00

$ (0.01)

$ (0.02)

[1]	See Revision of prior period financial statements discussed in Note 1.

- Definition

The amount of net income (loss) for the period per each share of common stock or unit outstanding during the reporting period.

+ References

+ Details

- Definition

+ References + Details

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

+ Details

Subsequent Events (Details) $ / shares in Units, $ in Thousands			12 Months Ended
	Feb. 09, 2012 USD ($) years	Jan. 16, 2012 USD ($) $ / shares	Dec. 31, 2011 USD ($)
Subsequent Event [Line Items]
Payments of deferred financing costs			$ 767
New Credit Facility [Member]
Subsequent Event [Line Items]
Payments of deferred financing costs	$ 2,400
Revolving credit facility remaining borrowing capacity	$ 325,000
Term of credit facility (in years) \| years	5
Convio [Member]
Subsequent Event [Line Items]
Fair market value paid per share \| $ / shares		$ 16.00
Value of stock outstanding to be acquired		$ 275,000
Premium percentage for planned acquisition of common stock compared to recent closing price		49.00%

- Definition

The acquisition-date fair value of the equity interests of the acquirer, including the number of instruments or interests issued or issuable in consideration for the business combination.

+ References + Details