View Filing Data

Print Document View Excel Document

Document And Entity Information - shares	3 Months Ended
Document And Entity Information - shares	Mar. 31, 2014	Apr. 25, 2014
Document And Entity Information [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Mar. 31, 2014
Document Fiscal Year Focus	2014
Document Fiscal Period Focus	Q1
Trading Symbol	blkb
Entity Registrant Name	BLACKBAUD INC
Entity Central Index Key	0001280058
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Entity Common Stock, Shares Outstanding		46,160,187

Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2014	Dec. 31, 2013
Current assets:
Cash and cash equivalents	$ 32,550	$ 11,889
Donor restricted cash	43,534	107,362
Accounts receivable, net of allowance of $5,394 and $5,613, at March 31, 2014 and December 31, 2013, respectively	63,368	66,969
Prepaid expenses and other current assets	29,940	30,115
Deferred tax asset, current portion	12,103	13,434
Total current assets	181,495	229,769
Property and equipment, net	47,925	49,550
Goodwill	264,819	264,599
Intangible assets, net	137,572	143,441
Other assets	19,938	19,251
Total assets	651,749	706,610
Current liabilities:
Trade accounts payable	9,469	10,244
Accrued expenses and other current liabilities	36,775	40,443
Donations payable	43,534	107,362
Debt, current portion	4,375	17,158
Deferred revenue, current portion	173,155	181,475
Total current liabilities	267,308	356,682
Debt, net of current portion	168,770	135,750
Deferred tax liability	36,532	36,880
Deferred revenue, net of current portion	8,405	9,099
Other liabilities	6,298	6,655
Total liabilities	487,313	545,066
Commitments and contingencies (see Note 11)
Stockholders' equity:
Preferred stock; 20,000,000 shares authorized, none outstanding	0	0
Common stock, $0.001 par value; 180,000,000 shares authorized, 55,747,874 and 55,699,817 shares issued at March 31, 2014 and December 31, 2013, respectively	56	56
Additional paid-in capital	225,075	220,763
Treasury stock, at cost; 9,591,130 and 9,573,102 shares at March 31, 2014 and December 31, 2013, respectively	(183,882)	(183,288)
Accumulated other comprehensive loss	(518)	(1,385)
Retained earnings	123,705	125,398
Total stockholders' equity	164,436	161,544
Total liabilities and stockholders' equity	$ 651,749	$ 706,610

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Mar. 31, 2014	Dec. 31, 2013
Statement of Financial Position [Abstract]
Accounts Receivable, allowance	$ 5,394	$ 5,613
Preferred stock, shares authorized	20,000,000	20,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	180,000,000	180,000,000
Common stock, shares issued	55,747,874	55,699,817
Treasury stock, shares	9,591,130	9,573,102

Consolidated Statements Of Comprehensive Income - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Revenue
License fees	$ 3,907	$ 2,980
Subscriptions	58,268	47,756
Services	28,130	28,838
Maintenance	35,652	34,148
Other revenue	1,665	1,901
Total revenue	127,622	115,623
Cost of revenue
Cost of license fees	530	725
Cost of subscriptions	30,124	20,383
Cost of services	26,263	25,399
Cost of maintenance	5,414	5,874
Cost of other revenue	999	1,197
Total cost of revenue	63,330	53,578
Gross profit	64,292	62,045
Operating expenses
Sales and marketing	25,116	24,392
Research and development	16,494	16,429
General and administrative	12,818	12,742
Restructuring	0	3,210
Amortization	587	678
Total operating expenses	55,015	57,451
Income from operations	9,277	4,594
Interest income	16	17
Interest expense	(1,459)	(1,694)
Loss on debt extinguishment and termination of derivative instruments	(996)	0
Other (expense) income, net	(236)	103
Income before provision for income taxes	6,602	3,020
Income tax provision	2,788	354
Net income	$ 3,814	$ 2,666
Earnings per share
Basic (in dollars per share)	$ 0.08	$ 0.06
Diluted (in dollars per share)	$ 0.08	$ 0.06
Common shares and equivalents outstanding
Basic weighted average shares	45,127,645	44,473,519
Diluted weighted average shares	45,552,451	45,009,213
Dividends per share (in dollars per share)	$ 0.12	$ 0.12
Other comprehensive (loss) income
Foreign currency translation adjustment	$ 555	$ 285
Unrealized (loss) gain on derivative instruments, net of tax	312	119
Total other comprehensive (loss) income	867	404
Comprehensive income	$ 4,681	$ 3,070

Consolidated Statements Of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Cash flows from operating activities
Net income	$ 3,814	$ 2,666
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	10,674	10,610
Provision for doubtful accounts and sales returns	1,074	670
Stock-based compensation expense	3,714	5,178
Excess tax benefits from stock based compensation	(603)	0
Deferred taxes	616	(188)
Amortization of deferred financing costs and discount	162	153
Loss on debt extinguishment and termination of derivative instruments	996	0
Other non-cash adjustments	168	(2)
Changes in operating assets and liabilities, net of acquisition of businesses:
Accounts receivable	2,676	5,404
Prepaid expenses and other assets	309	6,416
Trade accounts payable	2,789	(754)
Accrued expenses and other liabilities	(4,158)	(10,074)
Donor restricted cash	63,680	42,588
Donations payable	(63,680)	(42,588)
Deferred revenue	(8,967)	(7,139)
Net cash provided by operating activities	13,264	12,940
Cash flows from investing activities
Purchase of property and equipment	(6,119)	(6,292)
Purchase of net assets of acquired companies, net of cash acquired	(136)	(876)
Capitalized software development costs	(1,152)	(764)
Net cash used in investing activities	(7,407)	(7,932)
Cash flows from financing activities
Proceeds from issuance of debt	196,000	16,700
Payments on debt	(173,908)	(21,200)
Payments of deferred financing costs	(2,484)	0
Proceeds from exercise of stock options	25	67
Excess tax benefits from stock-based compensation	603	0
Dividend payments to stockholders	(5,537)	(5,479)
Net cash (used in) provided by financing activities	14,699	(9,912)
Effect of exchange rate on cash and cash equivalents	105	(138)
Net increase (decrease) in cash and cash equivalents	20,661	(5,042)
Cash and cash equivalents, beginning of period	11,889	13,491
Cash and cash equivalents, end of period	$ 32,550	$ 8,449

Consolidated Statements Of Stockholders' Equity - USD ($) $ in Thousands	Total	Common Stock [Member]	Additional Paid-In Capital [Member]	Treasury Stock [Member]	Accumulated Other Comprehensive Loss [Member]	Retained Earnings [Member]
Balance at Dec. 31, 2012	$ 147,684	$ 55	$ 203,638	$ (170,898)	$ (1,973)	$ 116,862
Balance, (in shares) at Dec. 31, 2012		54,859,604
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	30,472					30,472
Payment of dividends	(22,081)					(22,081)
Exercise of stock options and stock appreciation rights and vesting of restricted stock awards and restricted stock units (in shares)		609,500
Exercise of stock options and stock appreciation rights and vesting of restricted stock awards and restricted stock units	385		385
Surrender of shares upon restricted stock and restricted stock unit vesting and exercise of stock appreciation rights	(12,390)			(12,390)
Tax impact of exercise of equity-based compensation	(25)		(25)
Stock-based compensation	16,910		16,765			145
Restricted stock grants	1	$ 1
Restricted stock grants (in shares)		458,462
Restricted stock cancellations (in shares)		(227,749)
Other comprehensive income (loss)	588				588
Balance at Dec. 31, 2013	161,544	$ 56	220,763	(183,288)	(1,385)	125,398
Balance, (in shares) at Dec. 31, 2013		55,699,817
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	3,814					3,814
Payment of dividends	(5,537)					(5,537)
Exercise of stock options and stock appreciation rights and vesting of restricted stock awards and restricted stock units (in shares)		44,870
Exercise of stock options and stock appreciation rights and vesting of restricted stock awards and restricted stock units	25		25
Surrender of shares upon restricted stock and restricted stock unit vesting and exercise of stock appreciation rights	(594)			(594)
Tax impact of exercise of equity-based compensation	603		603
Stock-based compensation	3,714		3,684			30
Restricted stock grants	0
Restricted stock grants (in shares)		47,838
Restricted stock cancellations (in shares)		(44,651)
Other comprehensive income (loss)	867				867
Balance at Mar. 31, 2014	$ 164,436	$ 56	$ 225,075	$ (183,882)	$ (518)	$ 123,705
Balance, (in shares) at Mar. 31, 2014		55,747,874

Consolidated Statements Of Stockholders' Equity (Parenthetical) - shares	3 Months Ended	12 Months Ended
	Mar. 31, 2014	Dec. 31, 2013
Statement of Stockholders' Equity [Abstract]
Surrender of shares upon restricted stock and restricted stock unit vesting and exercise of stock appreciation rights	18,028	363,731

Organization	3 Months Ended
Organization	Mar. 31, 2014
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization	Organization We provide cloud-based and on-premise software solutions and related services designed specifically for nonprofit organizations. Our products and services enable nonprofit organizations to increase donations, reduce fundraising costs, improve communications with constituents, manage their finances and optimize internal operations. As of March 31, 2014, we had more than 30,000 active customers distributed across multiple verticals within the nonprofit market including education, foundations, health and human services, religion, arts and cultural, public and societal benefits, environment and animal welfare, as well as international foreign affairs.

- Definition

The entire disclosure for organization, consolidation and basis of presentation of financial statements disclosure.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 275
-SubTopic 10
-URI http://asc.fasb.org/subtopic&trid=2134480

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 852
-SubTopic 10
-URI http://asc.fasb.org/subtopic&trid=2209116

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 810
-SubTopic 10
-URI http://asc.fasb.org/subtopic&trid=2197480

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 10
-URI http://asc.fasb.org/subtopic&trid=2122150

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 810
-SubTopic 10
-Section 50
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=28200181&loc=SL6228881-111685

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 272
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6373374&loc=d3e70478-108055

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 720
-SubTopic 15
-URI http://asc.fasb.org/subtopic&trid=2122524

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 915
-SubTopic 235
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6472506&loc=d3e38932-110933

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 10
-Section 45
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=7668296&loc=d3e288-107754

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6367646&loc=d3e18780-107790

Reference 11: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 810
-SubTopic 10
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=18733093&loc=d3e5614-111684

Reference 12: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 10
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6359566&loc=d3e326-107755

+ Details

Summary Of Significant Accounting Policies

3 Months Ended

Mar. 31, 2014

Accounting Policies [Abstract]

Summary Of Significant Accounting Policies

Summary of significant accounting policies

Unaudited interim consolidated financial statements

The accompanying interim consolidated financial statements have been prepared pursuant to the rules and regulations of the United States Securities and Exchange Commission (“SEC”) for interim financial reporting. These consolidated statements are unaudited and, in the opinion of management, include all adjustments (consisting of normal recurring adjustments and accruals) necessary to state fairly the consolidated balance sheets, consolidated statements of comprehensive income, consolidated statements of cash flows and consolidated statements of stockholders’ equity, for the periods presented in accordance with accounting principles generally accepted in the United States (“GAAP”). The consolidated balance sheet at December 31, 2013, has been derived from the audited consolidated financial statements at that date. Operating results and cash flows for the three months ended March 31, 2014 are not necessarily indicative of the results that may be expected for the fiscal year ending December 31, 2014, or any other future period. Certain information and footnote disclosures normally included in annual financial statements prepared in accordance with GAAP have been omitted in accordance with the rules and regulations for interim reporting of the SEC. These interim consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in our Annual Report on Form 10-K for the year ended December 31, 2013, and other forms filed with the SEC from time to time.

In order to provide comparability between periods presented, amortization of software development costs and amortization of deferred financing costs and discount have been separated from other non-cash adjustments in the previously reported consolidated statements of cash flows to conform to the consolidated statement of cash flow presentation of the current period. After this change in presentation, amounts related to the amortization of software development costs are included in depreciation and amortization and amounts related to the amortization of deferred financing costs and discount are presented separately within cash flows from operating activities. Similarly, restructuring costs have been separated from general and administrative expense in the previously reported consolidated statements of comprehensive income to conform to the consolidated statement of comprehensive income presentation of the current period. After this change in presentation, restructuring costs are presented separately within operating expenses.

Basis of consolidation

The consolidated financial statements include the accounts of Blackbaud, Inc. and its wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation.

Use of estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenues and expenses during the reporting periods. On an ongoing basis, we reconsider and evaluate our estimates and assumptions, including those that impact revenue recognition, long-lived and intangible assets and goodwill, stock-based compensation, the provision for income taxes, capitalization of software development costs, our allowance for sales returns and doubtful accounts, deferred sales commissions and professional services costs, valuation of derivative instruments, accounting for business combinations and loss contingencies. Changes in the facts or circumstances underlying these estimates could result in material changes and actual results could materially differ from these estimates.

Revenue recognition

Our revenue is primarily generated from the following sources: (i) charging for the use of our software products in a hosted environment; (ii) selling perpetual licenses of our software products; (iii) providing professional services including implementation, training, consulting, analytic, hosting and other services; and (iv) providing software maintenance and support services.

We recognize revenue when all of the following conditions are met:

•Persuasive evidence of an arrangement exists;

•The products or services have been delivered;

•The fee is fixed or determinable; and

•Collection of the resulting receivable is probable.

Determining whether and when these criteria have been met can require significant judgment and estimates. We deem acceptance of an agreement to be evidence of an arrangement. Delivery of our services occurs when the services have been performed. Delivery of our products occurs when the product is shipped or transmitted, and title and risk of loss have transferred to the customers. Our typical agreements do not include customer acceptance provisions; however, if acceptance provisions are provided, delivery is deemed to occur upon acceptance. We consider the fee to be fixed or determinable unless the fee is subject to refund or adjustment or is not payable within our standard payment terms. Payment terms greater than 90 days are considered to be beyond our customary payment terms. Collection is deemed probable if we expect that the customer will be able to pay amounts under the arrangement as they become due. If we determine that collection is not probable, we defer revenue recognition until collection. Revenue is recognized net of sales returns and allowances.

We follow guidance provided in ASC 605-45, Principal Agent Considerations, which states that determining whether a company should recognize revenue based on the gross amount billed to a customer or the net amount retained is a matter of judgment that depends on the facts and circumstances of the arrangement and that certain factors should be considered in the evaluation.

Subscriptions

We provide hosting services to customers who have purchased perpetual rights to certain of our software products (“hosting services”). Revenue from hosting services, as well as data enrichment services, data management services and online training programs, is recognized ratably beginning on the activation date over the term of the agreement, which generally ranges from one to three years. Any related set-up fees are recognized ratably over the estimated period that the customer benefits from the related hosting service. The estimated period of benefit is evaluated on an annual basis using historical customer retention information by product or service.

We make certain of our software products available for use in hosted application arrangements without licensing perpetual rights to the software (“hosted applications”). Revenue from hosted applications is recognized ratably beginning on the activation date over the term of the agreement, which generally ranges from one to three years. Any revenue related to upfront activation, set-up or implementation fees is recognized ratably over the estimated period that the customer benefits from the related hosted application. Direct and incremental costs relating to upfront activation, set-up and implementation for hosted applications are capitalized until the hosted application is deployed and in use, and then expensed ratably over the estimated period that the customer benefits from the related hosted application.

For arrangements that have multiple elements and do not include software licenses, we allocate arrangement consideration at the inception of the arrangement to those elements that qualify as separate units of accounting. The arrangement consideration is allocated to the separate units of accounting based on relative selling price method in accordance with the selling price hierarchy, which includes: (i) vendor specific objective evidence (“VSOE”) of fair value if available; (ii) third-party evidence (“TPE”) if VSOE is not available; and (iii) best estimate of selling price (“BESP”) if neither VSOE nor TPE is available. In general, we use VSOE to allocate the selling price to subscription and service deliverables.

We offer certain payment processing services with the assistance of third-party vendors. In general, when we are the principal in a transaction based on the predominant weighting of factors identified in ASC 605-45, we record the revenue and related costs on a gross basis. Otherwise, we net the cost of revenue associated with the service against the gross amount billed to the customer and record the net amount as revenue.

Revenue from transaction processing services is recognized when the service is provided and the amounts are determinable. Revenue directly associated with processing donations for customers are included in subscriptions revenue.

License fees

We sell perpetual software licenses with maintenance, varying levels of professional services and, in certain instances, with hosting services. We allocate revenue to each of the elements in these arrangements using the residual method under which we first allocate revenue to the undelivered elements, typically the non-software license components, based on VSOE of fair value of the various elements. We determine VSOE of fair value of the various elements using different methods. VSOE of fair value for maintenance services associated with software licenses is based upon renewal rates stated in the agreements with customers, which demonstrate a consistent relationship of maintenance pricing as a percentage of the contractual license fee. VSOE of fair value of professional services and other products and services is based on the average selling price of these same products and services to other customers when sold on a stand-alone basis. Any remaining revenue is allocated to the delivered elements, which is normally the software license in the arrangement. In general, revenue is recognized for software licenses upon delivery to our customers.

When a software license is sold with software customization services, generally the services are to provide the customer assistance in creating special reports and other enhancements that will improve operational efficiency and/or help to support business process improvements. These services are generally not essential to the functionality of the software and the related revenues are recognized either as the services are delivered or upon completion. However, when software customization services are considered essential to the functionality of the software, we recognize revenue for both the software license and the services using the percentage-of-completion method.

Services

We generally bill consulting, installation and implementation services based on hourly rates plus reimbursable travel-related expenses. Revenue is recognized for these services over the period the services are delivered.

We recognize analytic services revenue from donor prospect research engagements, the sale of lists of potential donors, benchmarking studies and data modeling service engagements upon delivery. In arrangements where we provide customers the right to updates to the lists during the contract period, revenue is recognized ratably over the contract period.

We sell training at a fixed rate for each specific class at a per attendee price or at a packaged price for several attendees, and recognize the related revenue upon the customer attending and completing training. Additionally, we sell fixed-rate programs, which permit customers to attend unlimited training over a specified contract period, typically one year, subject to certain restrictions, and revenue is recognized ratably over the contract period.

Maintenance

We recognize revenue from maintenance services ratably over the contract term, typically one year. Maintenance contracts are at rates that vary according to the level of the maintenance program associated with the software product and are generally renewable annually. Maintenance contracts may also include the right to unspecified product upgrades on an if-and-when available basis. Certain support services are sold in prepaid units of time and recognized as revenue upon their usage.

Deferred revenue

To the extent that our customers are billed for the above described services in advance of delivery, we record such amounts in deferred revenue.

Fair value measurements

We measure certain financial assets and liabilities at fair value on a recurring basis, including derivative instruments. Fair value is defined as the exchange price that would be received upon purchase of an asset or paid to transfer a liability (an exit price) in an orderly transaction between market participants at the measurement date. We use a three-tier fair value hierarchy to measure fair value. This hierarchy prioritizes the inputs into three broad levels as follows:


•	Level 1 - Quoted prices for identical assets or liabilities in active markets;


•	Level 2 - Quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar assets in markets that are not active, and model-derived valuations in which all significant inputs and significant value drivers are observable in active markets; and


•	Level 3 - Valuations derived from valuation techniques in which one or more significant inputs are unobservable.

Our financial assets and liabilities are classified in their entirety within the hierarchy based on the lowest level of input that is significant to fair value measurement. Changes to a financial asset's or liability's level within the fair value hierarchy are determined as of the end of a reporting period. All methods of assessing fair value result in a general approximation of value, and such value may never actually be realized.

Recently adopted accounting pronouncements

Effective January 1, 2014, we adopted ASU 2013-11, Income Taxes (Topic 740), Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. Under ASU 2013-11, an unrecognized tax benefit, or a portion of an unrecognized tax benefit, should be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss carryforward or a similar tax loss, or a tax credit carryforward, except as follows. To the extent a net operating loss carryforward, a similar tax loss, or a tax credit carryforward is not available at the reporting date under the tax law of the applicable jurisdiction to settle any additional income taxes that would result from the disallowance of a tax position or the tax law of the applicable jurisdiction does not require the entity to use, and the entity does not intend to use, the deferred tax asset for such purpose, the unrecognized tax benefit should be presented in the financial statements as a liability and should not be combined with deferred tax assets. The adoption of ASU 2013-11 did not have a material impact on our consolidated financial statements.

Earnings Per Share

3 Months Ended

Mar. 31, 2014

Earnings Per Share [Abstract]

Earnings Per Share

Earnings per share

We compute basic earnings per share by dividing net income available to common stockholders by the weighted average number of common shares outstanding during the period. Diluted earnings per share is computed by dividing net income available to common stockholders by the weighted average number of common shares and dilutive potential common shares outstanding during the period. Diluted earnings per share reflect the assumed exercise, settlement and vesting of all dilutive securities using the “treasury stock method” when the effect is anti-dilutive. Potentially dilutive securities consist of shares issuable upon the exercise of stock options, settlement of stock appreciation rights and vesting of restricted stock awards and units.

The following table sets forth the computation of basic and diluted earnings per share:



	Three months ended March 31,
(in thousands, except share and per share amounts)	2014		2013
Numerator:
Net income, as reported	$	3,814	$	2,666
Denominator:
Weighted average common shares	45,127,645		44,473,519
Add effect of dilutive securities:
Employee stock-based compensation	424,806		535,694
Weighted average common shares assuming dilution	45,552,451		45,009,213
Earnings per share:
Basic	$	0.08	$	0.06
Diluted	$	0.08	$	0.06

The following shares underlying stock-based awards were not included in diluted earnings per share because their inclusion would have been anti-dilutive:



	Three months ended March 31,
	2014	2013
Shares excluded from calculations of diluted earnings per share	351,383	473,299

Fair Value Measurements Fair Value Measurements

3 Months Ended

Mar. 31, 2014

Fair Value Disclosures [Abstract]

Fair Value Measurements

Fair value measurements

Financial assets and liabilities measured at fair value on a recurring basis consisted of the following, as of:



	Fair value measurement using
(in thousands)	Level 1		Level 2		Level 3		Total
Fair value as of March 31, 2014
Financial assets:
Derivative instruments⁽¹⁾	$	—	$	93	$	—	$	93
Total financial assets	$	—	$	93	$	—	$	93

Fair value as of December 31, 2013
Financial liabilities:
Derivative instruments⁽¹⁾	$	—	$	427	$	—	$	427
Total financial liabilities	$	—	$	427	$	—	$	427


(1)	The fair value of our interest rate swaps was based on model-driven valuations using LIBOR rates, which are observable at commonly quoted intervals. Accordingly, our interest rate swaps are classified within Level 2 of the fair value hierarchy.

We did not have financial liabilities measured at fair value on a recurring basis at March 31, 2014 and we did not have financial assets measured at fair value on a recurring basis at December 31, 2013.

We believe the carrying amounts of our cash and cash equivalents, donor restricted cash, accounts receivable, trade accounts payable, accrued expenses and other current liabilities and donations payable approximate their fair values at March 31, 2014 and December 31, 2013, due to the immediate or short-term maturity of these instruments.

Financial assets and liabilities that are measured at fair value on a non-recurring basis include intangible assets, goodwill and our debt. Intangible assets and goodwill are recognized at fair value in the period in which an acquisition is completed, or when they are considered to be impaired. We believe the carrying amount of our debt approximates its fair value at March 31, 2014 and December 31, 2013, as the debt bears interest rates that approximate market value. As LIBOR rates are observable at commonly quoted intervals, it is classified within Level 2 of the fair value hierarchy. There were no non-recurring fair value adjustments recorded during the three months ended March 31, 2014 or 2013, except for certain business combination accounting adjustments to the initial fair value estimates of the assets acquired and liabilities assumed at the acquisition date, from refinement during the measurement period. The measurement period for refinement may be up to one year from the acquisition date. We record adjustments to the fair value of assets acquired and liabilities assumed, with the corresponding offset to goodwill.

Goodwill and Other Intangible Assets Goodwill and Other Intangible Assets

3 Months Ended

Mar. 31, 2014

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Other Intangible Assets

Goodwill and other intangible assets

The change in goodwill for each reportable segment during the three months ended March 31, 2014, consisted of the following:



(in thousands)	ECBU		GMBU		IBU		Target Analytics		Other		Total
Balance at December 31, 2013	$	147,828	$	74,956	$	6,542	$	33,177	$	2,096	$	264,599
Adjustments related to prior year business combinations	—		—		140		—		—		140
Effect of foreign currency translation	—		—		80		—		—		80
Balance at March 31, 2014	$	147,828	$	74,956	$	6,762	$	33,177	$	2,096	$	264,819

Amortization expense

Amortization expense related to finite-lived intangible assets acquired in business combinations is allocated to cost of revenue and operating expenses on the consolidated statements of comprehensive income based on the revenue stream to which the asset contributes. The following table summarizes amortization expense:



	Three months ended March 31,
(in thousands)	2014		2013
Included in cost of revenue:
Cost of license fees	$	87	$	121
Cost of subscriptions	4,560		4,633
Cost of services	656		633
Cost of maintenance	115		114
Cost of other revenue	19		19
Total included in cost of revenue	5,437		5,520
Included in operating expenses	587		678
Total	$	6,024	$	6,198

The following table outlines the estimated future amortization expense for each of the next five years for our finite-lived intangible assets as of March 31, 2014:



Year ending December 31,	Amortization
(in thousands)	expense
2014 - remaining	$	16,566
2015	22,225
2016	21,819
2017	19,500
2018	18,138
Total	$	98,248

- Definition

The entire disclosure for the aggregate amount of goodwill and a description of intangible assets, which may include (a) for amortizable intangible assets (also referred to as finite-lived intangible assets), the carrying amount, the amount of any significant residual value, and the weighted-average amortization period, (b) for intangible assets not subject to amortization (also referred to as indefinite-lived intangible assets), the carrying amount, and (c) the amount of research and development assets acquired and written off in the period, including the line item in the income statement in which the amounts written off are aggregated, if not readily apparent from the income statement. Also discloses (a) for amortizable intangibles assets in total and by major class, the gross carrying amount and accumulated amortization, the total amortization expense for the period, and the estimated aggregate amortization expense for each of the five succeeding fiscal years, (b) for intangible assets not subject to amortization the carrying amount in total and by major class, and (c) for goodwill, in total and for each reportable segment, the changes in the carrying amount of goodwill during the period (including the aggregate amount of goodwill acquired, the aggregate amount of impairment losses recognized, and the amount of goodwill included in the gain (loss) on disposal of a reporting unit). If any part of goodwill has not been allocated to a reportable segment, discloses the unallocated amount and the reasons for not allocating. For each impairment loss recognized related to an intangible asset (excluding goodwill), discloses: (a) a description of the impaired intangible asset and the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method for determining fair value, (c) the caption in the income statement or the statement of activities in which the impairment loss is aggregated, and (d) the segment in which the impaired intangible asset is reported. For each goodwill impairment loss recognized, discloses: (a) a description of the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method of determining the fair value of the associated reporting unit, and (c) if a recognized impairment loss is an estimate not finalized and the reasons why the estimate is not final. May also disclose the nature and amount of any significant adjustments made to a previous estimate of an impairment loss.

+ References + Details

Prepaid Expenses And Other Assets

3 Months Ended

Mar. 31, 2014

Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]

Prepaid Expenses And Other Assets

Prepaid expenses and other assets

Prepaid expenses and other assets consisted of the following as of:



(in thousands)	March 31, 2014		December 31, 2013
Deferred sales commissions	$	19,853	$	20,088
Prepaid software maintenance	6,284		6,875
Deferred professional services costs	7,106		7,445
Software development costs	4,976		4,172
Other assets	11,659		10,786
Total prepaid expenses and other assets	49,878		49,366
Less: Long-term portion	19,938		19,251
Total prepaid expenses and other current assets	$	29,940	$	30,115

Accrued Expenses And Other Liabilities

3 Months Ended

Mar. 31, 2014

Accrued Expenses And Other Current Liabilities [Abstract]

Accrued Expenses And Other Liabilities

Accrued expenses and other liabilities

Accrued expenses and other liabilities consisted of the following as of:



(in thousands)	March 31, 2014		December 31, 2013
Taxes payable	$	6,076	$	5,430
Accrued commissions and salaries	5,601		7,127
Accrued bonuses	6,563		9,258
Customer credit balances	3,000		3,281
Unrecognized tax benefit	4,160		3,698
Other liabilities	17,673		18,304
Total accrued expenses and other liabilities	43,073		47,098
Less: Long-term portion	6,298		6,655
Total accrued expenses and other current liabilities	$	36,775	$	40,443

Deferred Revenue Deferred Revenue

3 Months Ended

Mar. 31, 2014

Deferred Revenue Disclosure [Abstract]

Deferred Revenue Disclosure [Text Block]

Deferred revenue

Deferred revenue consisted of the following as of:



(in thousands)	March 31, 2014		December 31, 2013
Maintenance	$	78,020	$	85,219
Subscriptions	73,447		72,480
Services	29,327		32,153
License fees and other	766		722
Total deferred revenue	181,560		190,574
Less: Long-term portion	8,405		9,099
Deferred revenue, current portion	$	173,155	$	181,475

Debt

3 Months Ended

Mar. 31, 2014

Debt Disclosure [Abstract]

Debt

The following table summarizes our debt balances and the related weighted average effective interest rates, which includes the effect of interest rate swap agreements.



	Debt balance at				Weighted average effective interest rate at
(in thousands, except percentages)	March 31, 2014		December 31, 2013		March 31, 2014		December 31, 2013
Credit facility:
Revolving credit loans	$	—	$	70,408	—	%	1.95	%
Term loans	175,000		82,500		2.39	%	2.39	%
Total debt	175,000		152,908		2.39	%	2.14	%
Less: Unamortized debt discount	1,855		—
Less: Debt, current portion	4,375		17,158		1.74	%	2.39	%
Debt, net of current portion	$	168,770	$	135,750	2.41	%	2.11	%

We were previously party to a $325.0 million five-year credit facility entered into during February 2012. The credit facility included: a dollar and a designated currency revolving credit facility with sublimits for letters of credit and swingline loans (the “2012 Revolving Facility”) and a delayed draw term loan (the “2012 Term Loan”)(together, the “2012 Credit Facility”).

2014 Refinancing

In February 2014, we entered into a five-year $325.0 million credit facility (the “2014 Credit Facility”) and drew $175.0 million on a term loan upon closing, which was used to repay all amounts outstanding under the 2012 Credit Facility.

The 2014 Credit Facility includes the following facilities: (i) a dollar and a designated currency revolving credit facility with sublimits for letters of credit and swingline loans (the “2014 Revolving Facility”) and (ii) a term loan facility (the “2014 Term Loan”).

Certain investors of the 2012 Term Loan reinvested in the 2014 Term Loan and the change in the present value of our future cash flows to these investors under the 2012 Term Loan and under the 2014 Term Loan was less than 10%. Accordingly, we accounted for the refinancing event for these investors as a debt modification. Certain investors of the 2012 Term Loan did not invest in the 2014 Term Loan. Accordingly, we accounted for the refinancing event for these investors as a debt extinguishment. Certain investors of the 2012 Revolving Facility reinvested in the 2014 Revolving Facility and provided increased borrowing capacities. Accordingly, we accounted for the refinancing event for these investors as a debt modification. Certain investors of the 2012 Revolving Facility did not invest in the 2014 Revolving Facility. Accordingly, we accounted for the refinancing event for these investors as a debt extinguishment.

We recorded a $0.4 million loss on debt extinguishment related to the write-off of deferred financing costs for the portions of the 2012 Credit Facility considered to be extinguished. This loss was recognized in the consolidated statements of comprehensive income within loss on debt extinguishment and termination of derivative instruments.

In connection with our entry into the 2014 Credit Facility we paid $2.5 million in financing costs. $1.1 million of these financing costs were capitalized and, together with a portion of the unamortized deferred financing costs from the 2012 Credit Facility and prior facilities, are being amortized into interest expense over the term of the new facility using the effective interest method. As of March 31, 2014 and December 31, 2013, deferred financing costs totaling $1.7 million and $1.9 million, respectively, were included in other assets on the consolidated balance sheet.

Summary of the 2014 Credit Facility

The 2014 Credit Facility is secured by the stock and limited liability company interests of certain of our subsidiaries and is guaranteed by our material domestic subsidiaries.

Amounts borrowed under the dollar tranche revolving credit loans and term loans under the 2014 Credit Facility bear interest at a rate per annum equal to, at our option, (a) a base rate equal to the highest of (i) the prime rate, (ii) federal funds rate plus 0.50% and (iii) one month LIBOR plus 1.00% (the “Base Rate”), in addition to a margin of 0.00% to 0.50%, or (b) LIBOR rate plus a margin of 1.00% to 1.50%. Swingline loans bear interest at a rate per annum equal to the Base Rate plus a margin of 0.00% to 0.50% or such other rate agreed to between the Swingline lender and us. Designated currency tranche revolving credit loans bear interest at a rate per annum equal to the LIBOR rate for the applicable currency plus a margin of 1.00% to 1.50%. The exact amount of any margin depends on the nature of the loan (Base Rate or LIBOR) and our net leverage ratio (as defined in the 2014 Credit Facility).

We also pay a quarterly commitment fee on the unused portion of the 2014 Revolving Facility from 0.15% to 0.225% per annum, depending on our net leverage ratio. At March 31, 2014, the commitment fee was 0.225%.

The term loans under the 2014 Credit Facility require periodic principal payments. The balance of the term loans and any amounts drawn on the revolving credit loans are due upon maturity of the 2014 Credit Facility in February 2019. We evaluate the classification of our debt as current or non-current based on the required annual maturities of the 2014 Credit Facility.

The 2014 Credit Facility includes financial covenants related to the net leverage ratio and interest coverage ratio, as well as restrictions on our ability to declare and pay dividends and our ability to repurchase shares of our common stock. At March 31, 2014, we were in compliance with our debt covenants under the 2014 Credit Facility.

As of March 31, 2014, the required annual maturities related to our 2014 Credit Facility were as follows:



Year ending December 31, (in thousands)	Annual maturities
2014 - remaining	$	3,281
2015	4,375
2016	4,375
2017	4,375
2018	4,375
Thereafter	154,219
Total required maturities	$	175,000

Derivative Instruments

3 Months Ended

Mar. 31, 2014

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Derivatives Instruments

Derivative instruments

We use derivative instruments to manage interest rate risk. In February 2014, in connection with the refinancing of our debt, we terminated the two interest rate swap agreements associated with the 2012 Credit Facility. As part of the settlement of our swap liability, we recorded a loss of $0.6 million, which was recognized in the consolidated statements of comprehensive income within loss on debt extinguishment and termination of derivative instruments and resulted in a recognized tax benefit of $0.2 million.

In March 2014, we entered into a new interest rate swap agreement, which effectively converts portions of our variable rate debt under the 2014 Credit Facility to a fixed rate for the term of the swap agreement. The initial notional value of the new swap agreement was $125.0 million with an effective date beginning in March 2014. In March 2017, the notional value of the swap agreement will decrease to $75.0 million for the remaining term through February 2018. We designated the swap agreement as a cash flow hedge at the inception of the contract.

The fair values of our derivative instruments were as follows as of:



(in thousands)	Balance sheet location	March 31, 2014		December 31, 2013
Derivative instruments designated as hedging instruments:
Interest rate swap, long-term portion	Other assets	93		—
Total derivative instruments designated as hedging instruments		$	93	$	—
		March 31, 2014		December 31, 2013
Derivative instruments designated as hedging instruments:
Interest rate swaps, current portion	Accrued expenses and other current liabilities	$	—	$	46
Interest rate swaps, long-term portion	Other liabilities	—		381
Total derivative instruments designated as hedging instruments		$	—	$	427

The effects of derivative instruments in cash flow hedging relationships were as follows:



	Gain (loss) recognized in accumulated other comprehensive loss as of			Location of loss reclassified from accumulated other comprehensive loss into income	Gain (loss) reclassified from accumulated other comprehensive loss into income
	March 31, 2014				Three months ended March 31,
(in thousands)	March 31, 2014				2014
Interest rate swaps	$	93		Interest expense	$	(214	)
Interest rate swaps	$	—		Loss on debt extinguishment and termination of derivative instruments	$	(587	)
Total	$	93			$	(801	)

	March 31, 2013				Three months ended March 31,
	March 31, 2013				2013
Interest rate swaps	$	(1,101	)	Interest expense	$	(190	)

Our policy requires that derivatives used for hedging purposes be designated and effective as a hedge of the identified risk exposure at the inception of the contract. Accumulated other comprehensive income (loss) includes unrealized gains or losses from the change in fair value measurement of our derivative instruments each reporting period and the related income tax expense or benefit. Changes in the fair value measurements of the derivative instruments and the related income tax expense or benefit are reflected as adjustments to accumulated other comprehensive income (loss) until the actual hedged expense is incurred or until the hedge is terminated at which point the unrealized gain (loss) is reclassified from accumulated other comprehensive income (loss) to current earnings. There was no ineffective portion of our interest rate swap derivatives during the three months ended March 31, 2014 and 2013. See Note 14 for a summary of other changes in accumulated other comprehensive income (loss) by component.

Commitments And Contingencies

3 Months Ended

Mar. 31, 2014

Commitments and Contingencies Disclosure [Abstract]

Commitments And Contingencies

Commitments and contingencies

Leases

We lease our headquarters facility under a 15-year lease agreement which was entered into in October 2008, and has two five-year renewal options. The current annual base rent of the lease is $4.0 million, payable in equal monthly installments. The base rent escalates annually at a rate equal to the change in the consumer price index, as defined in the agreement, but not to exceed 5.5% in any year.

With our acquisition of Convio, we assumed a lease for office space in Austin, Texas which terminates on September 30, 2023, and has two five-year renewal options. Under the terms of the lease, we will increase our leased space by approximately 20,000 square feet on July 31, 2016. The current annual base rent of the lease is $2.2 million. The base rent escalates annually between 2% and 4% based on the terms of the agreement. The rent expense is recorded on a straight-line basis over the length of the lease term. We have a standby letter of credit of $2.0 million for a security deposit for this lease.

We have provisions in our leases that entitle us to aggregate leasehold improvement allowances of $9.5 million. These amounts are being recorded as a reduction to rent expense ratably over the terms of the leases. Rent expense was reduced related to these lease provisions by $0.2 million and $0.1 million during the three months ended March 31, 2014 and 2013, respectively. The leasehold improvement allowances have been included in the table of operating lease commitments below as a reduction in our lease commitments ratably over the then remaining terms of the leases. The timing of the reimbursements for the actual leasehold improvements may vary from the amounts reflected in the table below.

We have also received, and expect to receive through 2016, quarterly South Carolina state incentive payments as a result of locating our headquarters facility in Berkeley County, South Carolina. These amounts are recorded as a reduction of rent expense upon receipt and were $0.5 million and $0.6 million for the three months ended March 31, 2014 and 2013.

Additionally, we lease various office space and equipment under operating leases. We also have various non-cancelable capital leases for computer equipment and furniture that are not significant.

Total rent expense was $2.2 million for the three months ended March 31, 2014 and 2013.

As of March 31, 2014, the future minimum lease commitments related to lease agreements, net of related lease incentives, were as follows:



Year ending December 31,	Operating
(in thousands)	leases
2014 – remaining	$	7,696
2015	10,016
2016	9,702
2017	9,748
2018	9,951
Thereafter	42,142
Total minimum lease payments	$	89,255

Other commitments

As discussed in Note 9 of these consolidated financial statements, the term loans under our credit facility require periodic principal payments. The balance of the term loans and any amounts drawn on the revolving credit loans are due upon maturity of the credit facility in February 2019.

We utilize third-party technology in conjunction with our products and services, with contractual arrangements varying in length from one to three years. In certain cases, these arrangements require a minimum annual purchase commitment. As of March 31, 2014, the remaining aggregate minimum purchase commitment under these arrangements was approximately $10.2 million through 2016. We incurred expense under these arrangements of $1.3 million for the three months ended March 31, 2014.

Legal contingencies

We are subject to legal proceedings and claims that arise in the ordinary course of business. We record an accrual for a contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. We do not believe the amount of potential liability with respect to these actions will have a material adverse effect upon our consolidated financial position, results of operations or cash flows.

Income Taxes

3 Months Ended

Mar. 31, 2014

Income Tax Disclosure [Abstract]

Income Taxes

Income taxes

Our effective tax rates including the effects of period-specific events, were:



	Three months ended March 31,
	2014		2013
Effective tax rate	42.2	%	11.7	%

The increase in the effective tax rate during the three months ended March 31, 2014 when compared to the same period in 2013 was primarily due to a decrease in the benefit from research and development credits, which was partially offset by a reduction in operating losses of foreign jurisdictions for which we have determined that a related valuation allowance is appropriate. The federal and state research and development tax credits, which had previously expired on December 31, 2011, were reinstated as part of the American Taxpayer Relief Act of 2012 enacted in January 2013. This legislation retroactively reinstated and extended the credits from the previous expiration date through December 31, 2013, resulting in a discrete tax benefit in the first quarter of 2013 of $1.9 million. No similar legislation was in effect during the three months ended March 31, 2014. Our effective income tax rate may fluctuate quarterly as a result of factors, including transactions entered into, changes in the geographic distribution of our earnings or losses, our assessment of certain tax contingencies, valuation allowances, and changes in tax law in jurisdictions where we conduct business.

We have deferred tax assets for federal, state, and international net operating loss carryforwards and state tax credits. The federal and state net operating loss carryforwards are subject to various Internal Revenue Code limitations and applicable state tax laws. A portion of the foreign and state net operating loss carryforwards and a portion of state tax credits have a valuation reserve due to the uncertainty of realizing such carryforwards and credits in the future.

The total amount of unrecognized tax benefit that, if recognized, would favorably affect the effective tax rate, was $3.7 million at March 31, 2014 and December 31, 2013. We recognize accrued interest and penalties, if any, related to unrecognized tax benefits as a component of income tax expense.

Stock-Based Compensation

3 Months Ended

Mar. 31, 2014

Disclosure of Compensation Related Costs, Share-based Payments [Abstract]

Stock-Based Compensation

Stock-based compensation

Stock-based compensation expense is allocated to cost of revenue and operating expenses on the consolidated statements of comprehensive income based on where the associated employee’s compensation is recorded. The following table summarizes stock-based compensation expense:



	Three months ended March 31,
(in thousands)	2014		2013
Included in cost of revenue:
Cost of subscriptions	$	189	$	226
Cost of services	542		844
Cost of maintenance	145		62
Total included in cost of revenue	876		1,132
Included in operating expenses:
Sales and marketing	471		698
Research and development	662		1,152
General and administrative	1,705		2,196
Total included in operating expenses	2,838		4,046
Total	$	3,714	$	5,178

Stockholders' Equity

3 Months Ended

Mar. 31, 2014

Equity [Abstract]

Stockholders' Equity

Stockholders’ equity

Dividends

In February 2014, our Board of Directors approved an annual dividend of $0.48 per share and declared a first quarter dividend of $0.12 per share, which was paid on March 14, 2014 to stockholders of record on February 28, 2014.

In April 2014, our Board of Directors declared a second quarter dividend of $0.12 per share payable on June 13, 2014, to stockholders of record on May 28, 2014.

Changes in accumulated other comprehensive loss by component

The changes in accumulated other comprehensive loss by component, consisted of the following:



	Three months ended March 31,
(in thousands)	2014			2013
Accumulated other comprehensive loss, beginning of period	$	(1,385	)	$	(1,973	)
By component:
Gains and losses on cash flow hedges:
Accumulated other comprehensive loss balance, beginning of period	$	(256	)	$	(791	)
Other comprehensive (loss) income before reclassifications, net of tax effects of $113 and $(2)	(169		)	3
Amounts reclassified from accumulated other comprehensive loss to interest expense	214			190
Amounts reclassified from accumulated other comprehensive loss to loss on debt extinguishment and termination of derivative instruments	587			—
Tax benefit included in provision for income taxes	(320		)	(74		)
Total amounts reclassified from accumulated other comprehensive loss	481			116
Net current-period other comprehensive income	312			119
Accumulated other comprehensive income (loss) balance, end of period	$	56		$	(672	)
Foreign currency translation adjustment:
Accumulated other comprehensive loss balance, beginning of period	$	(1,129	)	$	(1,182	)
Translation adjustments	555			285
Accumulated other comprehensive loss balance, end of period	(574		)	(897		)
Accumulated other comprehensive loss, end of period	$	(518	)	$	(1,569	)

- Definition

The entire disclosure for shareholders' equity comprised of portions attributable to the parent entity and noncontrolling interest, including other comprehensive income. Includes, but is not limited to, balances of common stock, preferred stock, additional paid-in capital, other capital and retained earnings, accumulated balance for each classification of other comprehensive income and amount of comprehensive income.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08.(d),(e))
-URI http://asc.fasb.org/extlink&oid=26873400&loc=d3e23780-122690

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 4
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21484-112644

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 310
-SubTopic 10
-Section S99
-Paragraph 2
-Subparagraph (SAB TOPIC 4.E)
-URI http://asc.fasb.org/extlink&oid=27010918&loc=d3e74512-122707

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21488-112644

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02.29-31)
-URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section S99
-Paragraph 4
-Subparagraph (SAB TOPIC 4.C)
-URI http://asc.fasb.org/extlink&oid=27012166&loc=d3e187143-122770

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 6
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21506-112644

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.3-04)
-URI http://asc.fasb.org/extlink&oid=27012166&loc=d3e187085-122770

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 30
-Section 50
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6405834&loc=d3e23285-112656

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21475-112644

Reference 11: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Preferred Stock
-URI http://asc.fasb.org/extlink&oid=6521494

Reference 12: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21463-112644

Reference 13: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 11
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21564-112644

Reference 14: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 08
-Paragraph d
-Article 4

Reference 15: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 02
-Paragraph 29, 30, 31
-Article 5

Reference 16: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Staff Accounting Bulletin (SAB)
-Number Topic 4
-Section E

Reference 17: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 08
-Article 4

Reference 18: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Staff Accounting Bulletin (SAB)
-Number Topic 4
-Section C

Reference 19: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 04
-Article 3

+ Details

Segment Information

3 Months Ended

Mar. 31, 2014

Segment Reporting [Abstract]

Segment Information

Segment information

As of March 31, 2014, our reportable segments were the Enterprise Customer Business Unit (the “ECBU”), the General Markets Business Unit, (the “GMBU”), the International Business Unit (the “IBU”), and Target Analytics. Following is a description of each reportable segment:


•	The ECBU is focused on marketing, sales, delivery and support to large and/or strategic customers, specifically identified prospects and customers in North America;


•	The GMBU is focused on marketing, sales, delivery and support to all emerging and mid-sized prospects and customers in North America;


•	The IBU is focused on marketing, sales, delivery and support to all prospects and customers outside of North America; and


•	Target Analytics is primarily focused on marketing, sales and delivery of analytic services to all prospects and customers in North America.

Our chief operating decision maker is our chief executive officer, or CEO. The CEO reviews financial information presented on an operating segment basis for the purposes of making certain operating decisions and assessing financial performance. The CEO uses internal financial reports that provide segment revenues and operating income, excluding stock-based compensation expense, amortization expense, depreciation expense, research and development expense and certain corporate sales, marketing, general and administrative expenses. Currently, the CEO believes that the exclusion of these costs allows for a better understanding of the operating performance of the operating units and management of other operating expenses and cash needs. The CEO does not review any segment balance sheet information.

Summarized reportable segment financial results, were as follows:



	Three months ended March 31,
(in thousands)	2014		2013
Revenue by segment:
ECBU	$	49,867	$	44,679
GMBU	57,654		53,018
IBU	10,638		9,238
Target Analytics	9,438		8,668
Other⁽¹⁾	25		20
Total revenue	$	127,622	$	115,623
Segment operating income⁽²⁾:
ECBU	$	32,102	$	23,642
GMBU	38,906		32,176
IBU	1,421		624
Target Analytics	4,304		3,176
Other⁽¹⁾	1,047		209
	77,780		59,827
Less:
Corporate unallocated costs⁽³⁾	58,765		43,857
Stock-based compensation costs	3,714		5,178
Amortization expense	6,024		6,198
Interest expense, net	1,443		1,677
Loss on debt extinguishment and termination of derivative instruments	996		—
Other expense (income), net	236		(103		)
Income before provision for income taxes	$	6,602	$	3,020


(1)	Other includes revenue and the related costs from the sale of products and services not directly attributable to an operating segment.


(2)	Segment operating income includes direct, controllable costs related to the sale of products and services by the reportable segment, except for IBU, which includes operating costs from our foreign locations such as sales, marketing, general, administrative, depreciation and facilities costs.


(3)	Corporate unallocated costs include research and development, depreciation expense, and certain corporate sales, marketing, general and administrative expenses.

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 34
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8981-108599

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 41
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e9038-108599

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 33
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8971-108599

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 12
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8595-108599

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8380-108599

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8933-108599

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 26
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8844-108599

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 35
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8984-108599

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 40
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e9031-108599

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 42
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e9054-108599

Reference 11: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 10
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8538-108599

Reference 12: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 29
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8864-108599

Reference 13: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 31
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8924-108599

Reference 14: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 30
-URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8906-108599

+ Details

Restructuring	3 Months Ended
Restructuring	Mar. 31, 2014
Restructuring and Related Activities [Abstract]
Restructuring	Restructuring During 2012, in an effort to consolidate our operating locations, we decided not to renew our lease for office space in San Diego, CA, which matured on June 30, 2013. As a result, we initiated a plan to transition most of our operations based in San Diego, CA to our Austin, TX location, which we substantially completed in June 2013 when the lease matured. We incurred $0.1 million in before-tax restructuring charges related to our San Diego office transition during the three months ended March 31, 2013. In January 2013, we implemented a realignment of our workforce in response to changes in the nonprofit industry and global economy. The realignment included a reduction in workforce of approximately 135 positions. The cost associated with this realignment was substantially incurred during the first nine months of 2013. We incurred $3.1 million in before-tax restructuring charges related to the realignment of our workforce during the three months ended March 31, 2013. We had no restructuring activities during the three months ended March 31, 2014.

Summary Of Significant Accounting Policies (Policies)

3 Months Ended

Mar. 31, 2014

Accounting Policies [Abstract]

Unaudited interim consolidated financial statements

Basis of consolidation

Use of estimates

Revenue recognition

We recognize revenue when all of the following conditions are met:

•Persuasive evidence of an arrangement exists;

•The products or services have been delivered;

•The fee is fixed or determinable; and

•Collection of the resulting receivable is probable.

Subscriptions

License fees

Services

Maintenance

Deferred revenue

To the extent that our customers are billed for the above described services in advance of delivery, we record such amounts in deferred revenue.

Fair value measurements


•	Level 1 - Quoted prices for identical assets or liabilities in active markets;


•	Level 2 - Quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar assets in markets that are not active, and model-derived valuations in which all significant inputs and significant value drivers are observable in active markets; and


•	Level 3 - Valuations derived from valuation techniques in which one or more significant inputs are unobservable.

Recently adopted accounting pronouncements

Amortization expense

Legal contingencies

- Definition

Disclosure of accounting policy regarding (1) the principles it follows in consolidating or combining the separate financial statements, including the principles followed in determining the inclusion or exclusion of subsidiaries or other entities in the consolidated or combined financial statements and (2) its treatment of interests (for example, common stock, a partnership interest or other means of exerting influence) in other entities, for example consolidation or use of the equity or cost methods of accounting. The accounting policy may also address the accounting treatment for intercompany accounts and transactions, noncontrolling interest, and the income statement treatment in consolidation for issuances of stock by a subsidiary.

+ References + Details

- Definition

Disclosure of accounting policy for revenue recognition. If the entity has different policies for different types of revenue transactions, the policy for each material type of transaction is generally disclosed. If a sales transaction has multiple element arrangements (for example, delivery of multiple products, services or the rights to use assets) the disclosure may indicate the accounting policy for each unit of accounting as well as how units of accounting are determined and valued. The disclosure may encompass important judgment as to appropriateness of principles related to recognition of revenue. The disclosure also may indicate the entity's treatment of any unearned or deferred revenue that arises from the transaction.

+ References + Details

Earnings Per Share (Tables)

3 Months Ended

Mar. 31, 2014

Earnings Per Share [Abstract]

Computation Of Basic And Diluted Earnings Per Share

The following table sets forth the computation of basic and diluted earnings per share:



	Three months ended March 31,
(in thousands, except share and per share amounts)	2014		2013
Numerator:
Net income, as reported	$	3,814	$	2,666
Denominator:
Weighted average common shares	45,127,645		44,473,519
Add effect of dilutive securities:
Employee stock-based compensation	424,806		535,694
Weighted average common shares assuming dilution	45,552,451		45,009,213
Earnings per share:
Basic	$	0.08	$	0.06
Diluted	$	0.08	$	0.06

Anti-Dilutive Securities

The following shares underlying stock-based awards were not included in diluted earnings per share because their inclusion would have been anti-dilutive:



	Three months ended March 31,
	2014	2013
Shares excluded from calculations of diluted earnings per share	351,383	473,299

Fair Value Measurements Fair Value Measurements (Tables)

3 Months Ended

Mar. 31, 2014

Fair Value Disclosures [Abstract]

Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis [Table Text Block]

Financial assets and liabilities measured at fair value on a recurring basis consisted of the following, as of:



	Fair value measurement using
(in thousands)	Level 1		Level 2		Level 3		Total
Fair value as of March 31, 2014
Financial assets:
Derivative instruments⁽¹⁾	$	—	$	93	$	—	$	93
Total financial assets	$	—	$	93	$	—	$	93

Fair value as of December 31, 2013
Financial liabilities:
Derivative instruments⁽¹⁾	$	—	$	427	$	—	$	427
Total financial liabilities	$	—	$	427	$	—	$	427


(1)	The fair value of our interest rate swaps was based on model-driven valuations using LIBOR rates, which are observable at commonly quoted intervals. Accordingly, our interest rate swaps are classified within Level 2 of the fair value hierarchy.

Goodwill and Other Intangible Assets Goodwill and Other Intangible Assets (Tables)

3 Months Ended

Mar. 31, 2014

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

The change in goodwill for each reportable segment during the three months ended March 31, 2014, consisted of the following:



(in thousands)	ECBU		GMBU		IBU		Target Analytics		Other		Total
Balance at December 31, 2013	$	147,828	$	74,956	$	6,542	$	33,177	$	2,096	$	264,599
Adjustments related to prior year business combinations	—		—		140		—		—		140
Effect of foreign currency translation	—		—		80		—		—		80
Balance at March 31, 2014	$	147,828	$	74,956	$	6,762	$	33,177	$	2,096	$	264,819

Schedule Of Amortization Expense

The following table summarizes amortization expense:



	Three months ended March 31,
(in thousands)	2014		2013
Included in cost of revenue:
Cost of license fees	$	87	$	121
Cost of subscriptions	4,560		4,633
Cost of services	656		633
Cost of maintenance	115		114
Cost of other revenue	19		19
Total included in cost of revenue	5,437		5,520
Included in operating expenses	587		678
Total	$	6,024	$	6,198

Schedule of Finite-Lived Intangible Assets, Future Amortization Expense

The following table outlines the estimated future amortization expense for each of the next five years for our finite-lived intangible assets as of March 31, 2014:



Year ending December 31,	Amortization
(in thousands)	expense
2014 - remaining	$	16,566
2015	22,225
2016	21,819
2017	19,500
2018	18,138
Total	$	98,248

Prepaid Expenses And Other Assets (Tables)

3 Months Ended

Mar. 31, 2014

Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]

Components Of Prepaid Expenses And Other Assets

Prepaid expenses and other assets consisted of the following as of:



(in thousands)	March 31, 2014		December 31, 2013
Deferred sales commissions	$	19,853	$	20,088
Prepaid software maintenance	6,284		6,875
Deferred professional services costs	7,106		7,445
Software development costs	4,976		4,172
Other assets	11,659		10,786
Total prepaid expenses and other assets	49,878		49,366
Less: Long-term portion	19,938		19,251
Total prepaid expenses and other current assets	$	29,940	$	30,115

Accrued Expenses And Other Liabilities (Tables)

3 Months Ended

Mar. 31, 2014

Accrued Expenses And Other Current Liabilities [Abstract]

Components Of Accrued Expenses And Other Liabilities

Accrued expenses and other liabilities consisted of the following as of:



(in thousands)	March 31, 2014		December 31, 2013
Taxes payable	$	6,076	$	5,430
Accrued commissions and salaries	5,601		7,127
Accrued bonuses	6,563		9,258
Customer credit balances	3,000		3,281
Unrecognized tax benefit	4,160		3,698
Other liabilities	17,673		18,304
Total accrued expenses and other liabilities	43,073		47,098
Less: Long-term portion	6,298		6,655
Total accrued expenses and other current liabilities	$	36,775	$	40,443

Deferred Revenue Deferred Revenue (Tables)

3 Months Ended

Mar. 31, 2014

Deferred Revenue Disclosure [Abstract]

Deferred Revenue, by Arrangement, Disclosure [Table Text Block]

Deferred revenue consisted of the following as of:



(in thousands)	March 31, 2014		December 31, 2013
Maintenance	$	78,020	$	85,219
Subscriptions	73,447		72,480
Services	29,327		32,153
License fees and other	766		722
Total deferred revenue	181,560		190,574
Less: Long-term portion	8,405		9,099
Deferred revenue, current portion	$	173,155	$	181,475

Debt (Tables)

3 Months Ended

Mar. 31, 2014

Debt Disclosure [Abstract]

Schedule of Long-term Debt Instruments

The following table summarizes our debt balances and the related weighted average effective interest rates, which includes the effect of interest rate swap agreements.



	Debt balance at				Weighted average effective interest rate at
(in thousands, except percentages)	March 31, 2014		December 31, 2013		March 31, 2014		December 31, 2013
Credit facility:
Revolving credit loans	$	—	$	70,408	—	%	1.95	%
Term loans	175,000		82,500		2.39	%	2.39	%
Total debt	175,000		152,908		2.39	%	2.14	%
Less: Unamortized debt discount	1,855		—
Less: Debt, current portion	4,375		17,158		1.74	%	2.39	%
Debt, net of current portion	$	168,770	$	135,750	2.41	%	2.11	%

Schedule of Maturities of Long-term Debt

As of March 31, 2014, the required annual maturities related to our 2014 Credit Facility were as follows:



Year ending December 31, (in thousands)	Annual maturities
2014 - remaining	$	3,281
2015	4,375
2016	4,375
2017	4,375
2018	4,375
Thereafter	154,219
Total required maturities	$	175,000

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02.22)
-URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21475-112644

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 470
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6479336&loc=d3e64711-112823

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08.(e),(f))
-URI http://asc.fasb.org/extlink&oid=26873400&loc=d3e23780-122690

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 55
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=6584090&loc=d3e28878-108400

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21538-112644

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 6
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21506-112644

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 45
-Paragraph 1A
-URI http://asc.fasb.org/extlink&oid=6451184&loc=d3e28541-108399

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 45
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6451184&loc=d3e28551-108399

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 7
-URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21521-112644

Reference 11: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 02
-Paragraph 22
-Article 5

+ Details

Derivative Instruments (Tables)

3 Months Ended

Mar. 31, 2014

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Fair values of derivative instruments

The fair values of our derivative instruments were as follows as of:



(in thousands)	Balance sheet location	March 31, 2014		December 31, 2013
Derivative instruments designated as hedging instruments:
Interest rate swap, long-term portion	Other assets	93		—
Total derivative instruments designated as hedging instruments		$	93	$	—
		March 31, 2014		December 31, 2013
Derivative instruments designated as hedging instruments:
Interest rate swaps, current portion	Accrued expenses and other current liabilities	$	—	$	46
Interest rate swaps, long-term portion	Other liabilities	—		381
Total derivative instruments designated as hedging instruments		$	—	$	427

Effects of derivative instruments in cash flow hedging relationships

The effects of derivative instruments in cash flow hedging relationships were as follows:



	Gain (loss) recognized in accumulated other comprehensive loss as of			Location of loss reclassified from accumulated other comprehensive loss into income	Gain (loss) reclassified from accumulated other comprehensive loss into income
	March 31, 2014				Three months ended March 31,
(in thousands)	March 31, 2014				2014
Interest rate swaps	$	93		Interest expense	$	(214	)
Interest rate swaps	$	—		Loss on debt extinguishment and termination of derivative instruments	$	(587	)
Total	$	93			$	(801	)

	March 31, 2013				Three months ended March 31,
	March 31, 2013				2013
Interest rate swaps	$	(1,101	)	Interest expense	$	(190	)

Commitments And Contingencies (Tables)

3 Months Ended

Mar. 31, 2014

Commitments and Contingencies Disclosure [Abstract]

Future Minimum Lease Commitments Related To Operating Leases

As of March 31, 2014, the future minimum lease commitments related to lease agreements, net of related lease incentives, were as follows:



Year ending December 31,	Operating
(in thousands)	leases
2014 – remaining	$	7,696
2015	10,016
2016	9,702
2017	9,748
2018	9,951
Thereafter	42,142
Total minimum lease payments	$	89,255

Income Taxes (Tables)

3 Months Ended

Mar. 31, 2014

Income Tax Disclosure [Abstract]

Schedule Of Effective Income Tax Rate

Our effective tax rates including the effects of period-specific events, were:



	Three months ended March 31,
	2014		2013
Effective tax rate	42.2	%	11.7	%

Stock-Based Compensation (Tables)

3 Months Ended

Mar. 31, 2014

Disclosure of Compensation Related Costs, Share-based Payments [Abstract]

Summary Of Stock-Based Compensation Expense

The following table summarizes stock-based compensation expense:



	Three months ended March 31,
(in thousands)	2014		2013
Included in cost of revenue:
Cost of subscriptions	$	189	$	226
Cost of services	542		844
Cost of maintenance	145		62
Total included in cost of revenue	876		1,132
Included in operating expenses:
Sales and marketing	471		698
Research and development	662		1,152
General and administrative	1,705		2,196
Total included in operating expenses	2,838		4,046
Total	$	3,714	$	5,178

Stockholders' Equity (Tables)

3 Months Ended

Mar. 31, 2014

Equity [Abstract]

Schedule of changes in accumulated other comprehensive loss by component

The changes in accumulated other comprehensive loss by component, consisted of the following:



	Three months ended March 31,
(in thousands)	2014			2013
Accumulated other comprehensive loss, beginning of period	$	(1,385	)	$	(1,973	)
By component:
Gains and losses on cash flow hedges:
Accumulated other comprehensive loss balance, beginning of period	$	(256	)	$	(791	)
Other comprehensive (loss) income before reclassifications, net of tax effects of $113 and $(2)	(169		)	3
Amounts reclassified from accumulated other comprehensive loss to interest expense	214			190
Amounts reclassified from accumulated other comprehensive loss to loss on debt extinguishment and termination of derivative instruments	587			—
Tax benefit included in provision for income taxes	(320		)	(74		)
Total amounts reclassified from accumulated other comprehensive loss	481			116
Net current-period other comprehensive income	312			119
Accumulated other comprehensive income (loss) balance, end of period	$	56		$	(672	)
Foreign currency translation adjustment:
Accumulated other comprehensive loss balance, beginning of period	$	(1,129	)	$	(1,182	)
Translation adjustments	555			285
Accumulated other comprehensive loss balance, end of period	(574		)	(897		)
Accumulated other comprehensive loss, end of period	$	(518	)	$	(1,569	)

Segment Information (Tables)

3 Months Ended

Mar. 31, 2014

Segment Reporting [Abstract]

Reportable Segment Financial Results

Summarized reportable segment financial results, were as follows:



	Three months ended March 31,
(in thousands)	2014		2013
Revenue by segment:
ECBU	$	49,867	$	44,679
GMBU	57,654		53,018
IBU	10,638		9,238
Target Analytics	9,438		8,668
Other⁽¹⁾	25		20
Total revenue	$	127,622	$	115,623
Segment operating income⁽²⁾:
ECBU	$	32,102	$	23,642
GMBU	38,906		32,176
IBU	1,421		624
Target Analytics	4,304		3,176
Other⁽¹⁾	1,047		209
	77,780		59,827
Less:
Corporate unallocated costs⁽³⁾	58,765		43,857
Stock-based compensation costs	3,714		5,178
Amortization expense	6,024		6,198
Interest expense, net	1,443		1,677
Loss on debt extinguishment and termination of derivative instruments	996		—
Other expense (income), net	236		(103		)
Income before provision for income taxes	$	6,602	$	3,020


(1)	Other includes revenue and the related costs from the sale of products and services not directly attributable to an operating segment.


(2)	Segment operating income includes direct, controllable costs related to the sale of products and services by the reportable segment, except for IBU, which includes operating costs from our foreign locations such as sales, marketing, general, administrative, depreciation and facilities costs.


(3)	Corporate unallocated costs include research and development, depreciation expense, and certain corporate sales, marketing, general and administrative expenses.

Organization (Details)	3 Months Ended
Organization (Details)	Mar. 31, 2014 Customers
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of active customers distributed across verticals	30,000

Summary Of Significant Accounting Policies (Narrative) (Details)	3 Months Ended
	Mar. 31, 2014
Significant Accounting Policies [Line Items]
Contract term (in years) of the maintenance services	1 year
Minimum [Member]
Significant Accounting Policies [Line Items]
Recognition period (in years) of revenue from hosting services	1 year
Recognition period (in years) of revenue from hosted applications	1 year
Maximum [Member]
Significant Accounting Policies [Line Items]
Number of days to exceed for customary payment terms	90 days
Recognition period (in years) of revenue from hosting services	3 years
Recognition period (in years) of revenue from hosted applications	3 years

Earnings Per Share (Computation Of Basic And Diluted Earnings Per Share) (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		12 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013
Earnings Per Share [Abstract]
Net income (loss), as reported	$ 3,814	$ 2,666	$ 30,472
Weighted average common shares	45,127,645	44,473,519
Employee stock-based compensation	424,806	535,694
Weighted average common shares assuming dilution	45,552,451	45,009,213
Earnings (Loss) Per Share, Basic and Diluted [Abstract]
Basic (in dollars per share)	$ 0.08	$ 0.06
Diluted (in dollars per share)	$ 0.08	$ 0.06

- Definition

The amount of net income (loss) for the period per each share of common stock or unit outstanding during the reporting period.

+ References + Details

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Net Income
-URI http://asc.fasb.org/extlink&oid=6518256

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 230
-SubTopic 10
-Section 45
-Paragraph 28
-URI http://asc.fasb.org/extlink&oid=31042434&loc=d3e3602-108585

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 944
-SubTopic 225
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04.19)
-URI http://asc.fasb.org/extlink&oid=6879464&loc=d3e573970-122913

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 260
-SubTopic 10
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6371337&loc=d3e3550-109257

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 225
-SubTopic 10
-Section S99
-Paragraph 2
-Subparagraph (SX 210.5-03.18)
-URI http://asc.fasb.org/extlink&oid=26872669&loc=d3e20235-122688

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 944
-SubTopic 225
-Section S99
-Paragraph 1
-Subparagraph (SX 210.7-04.22)
-URI http://asc.fasb.org/extlink&oid=6879464&loc=d3e573970-122913

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Other Comprehensive Income
-URI http://asc.fasb.org/extlink&oid=6519514

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 220
-SubTopic 10
-Section 45
-Paragraph 6
-URI http://asc.fasb.org/extlink&oid=28358780&loc=d3e565-108580

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 03
-Paragraph 19
-Article 5

Reference 10: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Regulation S-X (SX)
-Number 210
-Section 04
-Paragraph 20
-Article 9

+ Details

Earnings Per Share (Anti-Dilutive Securities) (Details) - shares	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Earnings Per Share [Abstract]
Shares excluded from calculations of diluted earnings (loss) per share	351,383	473,299

Fair Value Measurements Fair Value Measurements (Assets and Liabilities Measured at Fair Value on a Recurring Basis) (Details) - Fair Value, Measurements, Recurring [Member] - USD ($) $ in Thousands	Mar. 31, 2014	Dec. 31, 2013
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative instruments, assets	$ 93
Total financial assets	93
Derivative instruments, liabilities		$ 427
Total financial liabilities		427
Fair Value, Inputs, Level 1 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative instruments, assets	0
Total financial assets	0
Derivative instruments, liabilities		0
Total financial liabilities		0
Fair Value, Inputs, Level 2 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative instruments, assets	93
Total financial assets	93
Derivative instruments, liabilities		427
Total financial liabilities		427
Fair Value, Inputs, Level 3 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative instruments, assets	0
Total financial assets	$ 0
Derivative instruments, liabilities		0
Total financial liabilities		$ 0

Goodwill and Other Intangible Assets Goodwill and Other Intangible Assets (Change in Goodwill by Reportable Segment) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2014 USD ($)
Goodwill [Roll Forward]
Beginning Balance	$ 264,599
Adjustments related to prior year business combinations	140
Effect of foreign currency translation	80
Ending Balance	264,819
ECBU [Member]
Goodwill [Roll Forward]
Beginning Balance	147,828
Adjustments related to prior year business combinations	0
Effect of foreign currency translation	0
Ending Balance	147,828
GMBU [Member]
Goodwill [Roll Forward]
Beginning Balance	74,956
Adjustments related to prior year business combinations	0
Effect of foreign currency translation	0
Ending Balance	74,956
IBU [Member]
Goodwill [Roll Forward]
Beginning Balance	6,542
Adjustments related to prior year business combinations	140
Effect of foreign currency translation	80
Ending Balance	6,762
Target Analytics [Member]
Goodwill [Roll Forward]
Beginning Balance	33,177
Adjustments related to prior year business combinations	0
Effect of foreign currency translation	0
Ending Balance	33,177
Other [Member]
Goodwill [Roll Forward]
Beginning Balance	2,096
Adjustments related to prior year business combinations	0
Effect of foreign currency translation	0
Ending Balance	$ 2,096

Goodwill and Other Intangible Assets Goodwill and Other Intangible Assets (Summary of Amortization Expense) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	$ 6,024	$ 6,198
Cost Of License Fees [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	87	121
Cost Of Subscriptions [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	4,560	4,633
Cost Of Services [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	656	633
Cost Of Maintenance [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	115	114
Cost Of Other Revenue [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	19	19
Total Included In Cost Of Revenue [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	5,437	5,520
Included In Operating Expenses [Member]
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]
Amortization expense	$ 587	$ 678

Goodwill and Other Intangible Assets Goodwill and Other Intangible Assets (Finite-lived Intangible Assets, Future Amortization) (Details) $ in Thousands	Mar. 31, 2014 USD ($)
Future amortization expense for finite-lived intangible assets:
2014 - remaining	$ 16,566
2015	22,225
2016	21,819
2017	19,500
2018	18,138
Total	$ 98,248

Prepaid Expenses And Other Assets (Components Of Prepaid Expenses And Other Assets) (Details) - USD ($) $ in Thousands	Mar. 31, 2014	Dec. 31, 2013
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Deferred sales commissions	$ 19,853	$ 20,088
Prepaid software maintenance	6,284	6,875
Deferred professional services costs	7,106	7,445
Software development costs	4,976	4,172
Other assets	11,659	10,786
Total prepaid expenses and other assets	49,878	49,366
Less: Long-term portion	19,938	19,251
Total prepaid expenses and other current assets	$ 29,940	$ 30,115

Accrued Expenses And Other Liabilities (Components Of Accrued Expenses And Other Liabilities) (Details) - USD ($) $ in Thousands	Mar. 31, 2014	Dec. 31, 2013
Accrued Expenses and Other Liabilities [Abstract]
Taxes payable	$ 6,076	$ 5,430
Accrued commissions and salaries	5,601	7,127
Accrued bonuses	6,563	9,258
Customer credit balances	3,000	3,281
Unrecognized tax benefit	4,160	3,698
Other liabilities	17,673	18,304
Total accrued expenses and other liabilities	43,073	47,098
Less: Long-term portion	6,298	6,655
Total accrued expenses and other current liabilities	$ 36,775	$ 40,443

Deferred Revenue (Details) - USD ($) $ in Thousands	Mar. 31, 2014	Dec. 31, 2013
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	$ 181,560	$ 190,574
Less: Long-term portion	8,405	9,099
Deferred revenue, current portion	173,155	181,475
Maintenance [Member]
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	78,020	85,219
Subscription [Member]
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	73,447	72,480
Services [Member]
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	29,327	32,153
License fees and other [Member]
Deferred Revenue Arrangement [Line Items]
Total deferred revenue	$ 766	$ 722

Debt (Details) - USD ($)	1 Months Ended		3 Months Ended
Debt (Details) - USD ($)	Feb. 28, 2014	Feb. 29, 2012	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013
Line of Credit Facility [Line Items]
Revolving credit facility, maximum borrowing capacity	$ 325,000,000.0	$ 325,000,000.0
Revolving credit facility, term	5 years	5 years
Long-term Debt	$ 175,000,000.0		$ 175,000,000		$ 152,908,000
Loss on debt extinguishment related to write-off of deferred financing costs	400,000
Payment of financing costs	2,500,000		2,484,000	$ 0
Capitalized financing costs to be amortized over term of facility	$ 1,100,000
Total deferred financing costs included in other assets			$ 1,700,000		$ 1,900,000
Commitment fee on unused portion of revolving credit facility			0.225%
Minimum [Member]
Line of Credit Facility [Line Items]
Commitment fee on unused portion of revolving credit facility			0.15%
Maximum [Member]
Line of Credit Facility [Line Items]
Commitment fee on unused portion of revolving credit facility			0.225%
Revolving Credit Loans Bear Interest Rate [Member] \| Base Rate [Member] \| Base Margin [Member] \| Minimum [Member]
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate			0.00%
Revolving Credit Loans Bear Interest Rate [Member] \| Base Rate [Member] \| Base Margin [Member] \| Maximum [Member]
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate			0.50%
Revolving Credit Loans Bear Interest Rate [Member] \| Base Rate [Member] \| Base Rate Option Federal Funds Rate Plus [Member]
Line of Credit Facility [Line Items]
Revolving credit facility, variable interest rate			0.50%
Revolving Credit Loans Bear Interest Rate [Member] \| Base Rate [Member] \| Variable Rate One Month Libor Plus [Member]
Line of Credit Facility [Line Items]
Revolving credit facility, variable interest rate			1.00%
Revolving Credit Loans Bear Interest Rate [Member] \| London Interbank Offered Rate (LIBOR) [Member] \| LIBOR Margin [Member] \| Minimum [Member]
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate			1.00%
Revolving Credit Loans Bear Interest Rate [Member] \| London Interbank Offered Rate (LIBOR) [Member] \| LIBOR Margin [Member] \| Maximum [Member]
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate			1.50%
Swingline Loans Bear Interest Rate [Member] \| Base Rate [Member] \| Base Margin [Member] \| Minimum [Member]
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate			0.00%
Swingline Loans Bear Interest Rate [Member] \| Base Rate [Member] \| Base Margin [Member] \| Maximum [Member]
Line of Credit Facility [Line Items]
Debt Instrument, Basis Spread on Variable Rate			0.50%

Debt (Summary of Debt) (Details) - USD ($)	Mar. 31, 2014	Feb. 28, 2014	Dec. 31, 2013
Line of Credit Facility [Line Items]
Total debt	$ 175,000,000	$ 175,000,000.0	$ 152,908,000
Less: Unamortized debt discount	1,855,000		0
Less: Debt, current portion	4,375,000		17,158,000
Debt, net of current portion	$ 168,770,000		$ 135,750,000
Weighted average effective interest rate	2.39%		2.14%
Revolving Credit Loans [Member]
Line of Credit Facility [Line Items]
Total debt	$ 0		$ 70,408,000
Weighted average effective interest rate	0.00%		1.95%
Term Loans [Member]
Line of Credit Facility [Line Items]
Total debt	$ 175,000,000		$ 82,500,000
Weighted average effective interest rate	2.39%		2.39%
Short-term Debt [Member]
Line of Credit Facility [Line Items]
Weighted average effective interest rate	1.74%		2.39%
Long-term Debt [Member]
Line of Credit Facility [Line Items]
Weighted average effective interest rate	2.41%		2.11%

Debt (Annual Maturities Related to Credit Facility) (Details) - USD ($)	Mar. 31, 2014	Feb. 28, 2014	Dec. 31, 2013
Debt Disclosure [Abstract]
2014 - remaining	$ 3,281,000
2015	4,375,000
2016	4,375,000
2017	4,375,000
2018	4,375,000
Thereafter	154,219,000
Total required maturities	$ 175,000,000	$ 175,000,000.0	$ 152,908,000

Derivative Instruments (Details) - USD ($) $ in Millions	1 Months Ended	3 Months Ended
Derivative Instruments (Details) - USD ($) $ in Millions	Mar. 31, 2014	Mar. 31, 2014	Mar. 31, 2013	Mar. 06, 2014
Derivative [Line Items]
Loss related to termination of derivative instruments	$ 0.6
Tax benefit recognized on termination of derivative instruments	$ 0.2
Ineffective portion of interest rate swap(s)		$ 0.0	$ 0.0
Interest Rate Swap [Member]
Derivative [Line Items]
Notional value of the swap agreement				$ 125.0
Future notional value of the swap agreement				$ 75.0

Derivative Instruments (Fair Value of Derivative Instruments) (Details) - Interest Rate Swap [Member] - USD ($) $ in Thousands	Mar. 31, 2014	Dec. 31, 2013
Derivatives, Fair Value [Line Items]
Fair value of derivative assets designated as hedging instruments	$ 93	$ 0
Fair value of derivative liabilities designated as hedging instruments	0	427
Other Assets [Member]
Derivatives, Fair Value [Line Items]
Derivative Asset, Noncurrent	93	0
Accrued expenses and other current liabilities [Member]
Derivatives, Fair Value [Line Items]
Interest rate swaps, current portion	0	46
Other Liabilities [Member]
Derivatives, Fair Value [Line Items]
Interest rate swaps, long-term portion	$ 0	$ 381

Derivative Instruments (Effects of Derivative Instruments in Cash Flow Hedging Relationships - Current Year) (Details) - Interest Rate Swap [Member] - Cash Flow Hedging [Member] - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized in accumulated other comprehensive loss	$ 93	$ (1,101)
Gain (loss) reclassified from accumulated other comprehensive loss into income	(801)
2014 Credit Facility [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized in accumulated other comprehensive loss	93
2012 Credit Facility [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized in accumulated other comprehensive loss	0
Interest expense [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) reclassified from accumulated other comprehensive loss into income	(214)	$ (190)
Loss on debt extinguishment and termination of derivative instruments [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) reclassified from accumulated other comprehensive loss into income	$ (587)

Commitments And Contingencies (Narrative) (Details) ft² in Thousands, $ in Millions		1 Months Ended	3 Months Ended
	May 04, 2012	Oct. 31, 2008 lease	Mar. 31, 2014 USD ($)	Mar. 31, 2013 USD ($)	May 31, 2012 ft² lease
Commitments and Contingencies [Line Items]
Reimbursable leasehold improvements			$ 9.5
Total rent expense			$ 2.2	$ 2.2
Contractual Arrangement Length Minimum			1 year
Contractual Arrangement Length Maximum			3 years
Aggregate minimum purchase commitment for third-party relationships utilized with the Company's products			$ 10.2
Leasehold Improvements [Member]
Commitments and Contingencies [Line Items]
Reduction in rent expense			0.2	0.1
Incentive Payments [Member]
Commitments and Contingencies [Line Items]
Reduction in rent expense			0.5	$ 0.6
Incurred Expense Under Contractual Arrangements [Member]
Commitments and Contingencies [Line Items]
Professional fees paid to third-party service providers			1.3
Charleston, SC [Member]
Commitments and Contingencies [Line Items]
Lease Agreement Term		15 years
Number Of Renewal Options, Leases \| lease		2
Term Of Lease Renewal Option		5 years
Annual base rent of lease			4.0
Percentage of maximum change in base rent		5.50%
Austin, TX [Member]
Commitments and Contingencies [Line Items]
Number Of Renewal Options, Leases \| lease					2
Term Of Lease Renewal Option	5 years
Annual base rent of lease			2.2
Percentage of maximum change in base rent	4.00%
Increase in square feet of leased space (square foot) \| ft²					20
Percentage of minimum change In base rent	2.00%
Standby letter of credit for security deposit			$ 2.0

Commitments And Contingencies (Future Minimum Lease Commitments Related To Lease Agreements, Net Of Related Sublease Commitments And Lease Incentives) (Details) $ in Thousands	Mar. 31, 2014 USD ($)
Commitments and Contingencies Disclosure [Abstract]
2014 - remaining, Operating leases	$ 7,696
2015, Operating leases	10,016
2016, Operating leases	9,702
2017, Operating leases	9,748
2018, Operating leases	9,951
Thereafter, Operating leases	42,142
Total minimum lease payments, Operating leases	$ 89,255

Income Taxes (Narrative) (Details) - USD ($) $ in Millions	3 Months Ended
Income Taxes (Narrative) (Details) - USD ($) $ in Millions	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013
Income Tax Disclosure [Abstract]
Effective tax rate	42.20%	11.70%
Research and development tax credit		$ 1.9
Unrecognized tax benefit that, if recognized, would favorably affect the effective tax rate	$ 3.7		$ 3.7

Stock-Based Compensation (Summary Of Stock-Based Compensation Expense) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	$ 3,714	$ 5,178
Cost Of Subscriptions [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	189	226
Cost Of Services [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	542	844
Cost Of Maintenance [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	145	62
Total Included In Cost Of Revenue [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	876	1,132
Sales And Marketing [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	471	698
Research and Development [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	662	1,152
General And Administrative [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	1,705	2,196
Total Included In Operating Expenses [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated share-based compensation expense	$ 2,838	$ 4,046

Stockholders' Equity (Details) - $ / shares	1 Months Ended
Stockholders' Equity (Details) - $ / shares	Feb. 28, 2014	Apr. 30, 2014	Feb. 27, 2014
Dividends Payable [Line Items]
Annual dividend per share approved	$ 0.48
Dividends payable per share			$ 0.12
Subsequent Event [Member]
Dividends Payable [Line Items]
Dividends payable per share		$ 0.12

Stockholders' Equity (Changes in accumulated other comprehensive loss by component) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Accumulated Other Comprehensive Income [Roll Forward]
Balance at December 31, 2013	$ (1,385)	$ (1,973)
Translation adjustments	555	285
Balance at March 31, 2014	(518)	(1,569)
Unrealized gains (losses), tax effects	113	(2)
Gains and Losses on Cash Flow Hedges [Member]
Accumulated Other Comprehensive Income [Roll Forward]
Balance at December 31, 2013	(256)	(791)
Other comprehensive (loss) income before reclassifications	(169)	3
Amounts reclassified from accumulated other comprehensive loss to interest expense	(214)	(190)
Amounts reclassified from accumulated other comprehensive loss to loss on debt extinguishment and termination of derivative instruments	587	0
Tax benefit included in provision for income taxes	(320)	(74)
Total amounts reclassified from accumulated other comprehensive loss	481	116
Net current-period other comprehensive income	312	119
Balance at March 31, 2014	56	(672)
Foreign Currency Translation Adjustment [Member]
Accumulated Other Comprehensive Income [Roll Forward]
Balance at December 31, 2013	(1,129)	(1,182)
Translation adjustments	555	285
Balance at March 31, 2014	$ (574)	$ (897)

Segment Information (Reportable Segment Financial Results) (Details) - USD ($)
$ in Thousands

3 Months Ended

Mar. 31, 2014

Mar. 31, 2013

Segment Reporting Information [Line Items]

Total revenue

$ 127,622

$ 115,623

Total segment operating income

77,780

59,827

Corporate unallocated costs

^[1]

58,765

43,857

Stock-based compensation costs

3,714

5,178

Amortization expense

6,024

6,198

Interest expense, net

1,443

1,677

Loss on debt extinguishment and termination of derivative instruments

996

Other expense (income), net

236

(103)

Income before provision for income taxes

6,602

3,020

ECBU [Member]

Segment Reporting Information [Line Items]

Total revenue

49,867

44,679

Total segment operating income

^[2]

32,102

23,642

GMBU [Member]

Segment Reporting Information [Line Items]

Total revenue

57,654

53,018

Total segment operating income

^[2]

38,906

32,176

IBU [Member]

Segment Reporting Information [Line Items]

Total revenue

10,638

9,238

Total segment operating income

^[2]

1,421

624

Target Analytics [Member]

Segment Reporting Information [Line Items]

Total revenue

9,438

8,668

Total segment operating income

^[2]

4,304

3,176

Other [Member]

Segment Reporting Information [Line Items]

Total revenue

^[3]

^[1]

Total segment operating income

^[2],[3]

$ 1,047

$ 209

[1]	Corporate unallocated costs include research and development, depreciation expense, and certain corporate sales, marketing, general and administrative expenses.
[2]	Segment operating income includes direct, controllable costs related to the sale of products and services by the reportable segment, except for IBU, which includes operating costs from our foreign locations such as sales, marketing, general, administrative, depreciation and facilities costs.
[3]	Other includes revenue and the related costs from the sale of products and services not directly attributable to an operating segment.

Restructuring (Narrative) (Details) $ in Thousands	1 Months Ended	3 Months Ended
Restructuring (Narrative) (Details) $ in Thousands	Jan. 31, 2013 position	Mar. 31, 2014 USD ($)	Mar. 31, 2013 USD ($)
Restructuring Cost and Reserve [Line Items]
Costs incurred during the period		$ 0	$ 3,210
San Diego Office Transition Plan [Member]
Restructuring Cost and Reserve [Line Items]
Costs incurred during the period			100
Plan to Realign Company's Workforce [Member]
Restructuring Cost and Reserve [Line Items]
Costs incurred during the period			$ 3,100
Reduction in workforce, number of positions \| position	135