Arts and cultural organizations large and small embrace cloud-based
Altru for CRM, fundraising, ticketing and payment needs
CHARLESTON, S.C.--(BUSINESS WIRE)--Mar. 25, 2014--
Blackbaud, Inc. (Nasdaq: BLKB)
today announced key new customers embracing its cultural
management solution, Altru™, including Pittsburgh
Zoo, Phillips
Collection, Corcoran
Gallery of Art, National
Constitution Center and The
Mariner’s Museum. Altru is a cloud-based comprehensive solution that
supports general admission arts and cultural organizations’ business
needs while providing them a complete view of their operations.
“Altru has really changed the way we approach our business,” said Jen
Darley, National Constitution Center’s vice president of operations. “We
will now have a much more holistic view of our organization, which will
introduce operational efficiencies and allow us to communicate better.
Ultimately, this will help us better serve our members and patrons.”
Arts and cultural organizations, both large and small, use Altru for a
variety of member engagement needs including: fundraising, ticketing,
event management and marketing.
New Altru Features Include:
-
Mobile check-in for special events – In addition to mobile
check-in for pre-registered programs, Altru now offers the ability to
use mobile check-in for special events through the Altru mobile app.
-
Refund enhancements – Organizations can partially or fully
refund items that were discounted at the time of sale. Fields have
been added to make it easier to look up items for refund. The Refund
page now shows the discount, price and checkboxes to quickly and
easily issue refunds.
-
Ticket exchanges – Altru enables organizations to better serve
their patrons by easily changing the date or time of a patron’s ticket
for upcoming programs. With the new Reschedule functionality, users
can quickly choose from upcoming events, view any price differences
and update large groups with a single click.
Key Features for Large Organizations Include:
-
Major gift fundraising – Now includes major gift/prospecting
functionality to better manage key prospects and large donations.
-
Front desk notifications – Alert ticket sellers when they
interact with certain patrons at the front desk, such as board members
or major donors, so they can greet them accordingly.
-
Online order confirmations – Create custom acknowledgement
emails based on the type of order to appropriately thank patrons for
donations or give additional details about tickets, memberships or
event registrations made online.
“We pay less now for one consolidated system than we previously paid for
the multiple systems Altru replaced,” said Audrey McAbee, The Mariner’s
Museum’s systems administrator. “More than that, we save on time by not
having to enter/re-enter data in multiple systems. If you add up all the
time we save, it could probably fill another staff position.”
Altru centralizes all information arts and cultural organizations need
so they can strategically unite the entire organization, personally
engage each supporter and make every visitor experience unique.
“We’re very excited by the growth of Altru as a comprehensive solution
for arts and cultural organizations of all sizes,” said Jay Odell,
Blackbaud’s vice president and general manager of Altru. “These
organizations have unique needs that Altru is designed to specifically
address – from managing special events to fundraising to keeping their
visitors and members informed. In today’s competitive landscape,
efficiency and a complete view of an organization’s operations is key to
success.”
To learn more about Altru and how it is helping arts and cultural
organizations, visit www.blackbaud.com/altru.
About Blackbaud
Serving the nonprofit and education sectors for 30 years, Blackbaud
(NASDAQ: BLKB) combines technology and expertise to help organizations
achieve their missions. Blackbaud works with more than 29,000 customers
in over 60 countries that support higher education, healthcare, human
services, arts and culture, faith, the environment, independent K-12
education, animal welfare and other charitable causes. The company
offers a full spectrum of cloud-based and on-premise software solutions
and related services for organizations of all sizes including: fundraising,
eMarketing,
advocacy,
constituent
relationship management (CRM), financial
management, payment
services, analytics
and vertical-specific solutions. Using Blackbaud technology, these
organizations raise more than $100 billion each year. Recognized as a
top company by Forbes, InformationWeek, and Software Magazine and
honored by Best Places to Work, Blackbaud is headquartered in
Charleston, South Carolina and has operations in the United States,
Australia, Canada, the Netherlands and the United Kingdom. For more
information, visit www.blackbaud.com.
Forward-looking Statements
Except for historical information, all of the statements, expectations,
and assumptions contained in this news release are forward-looking
statements that involve a number of risks and uncertainties. Although
Blackbaud attempts to be accurate in making these forward-looking
statements, it is possible that future circumstances might differ from
the assumptions on which such statements are based. In addition, other
important factors that could cause results to differ materially include
the following: general economic risks; uncertainty regarding increased
business and renewals from existing customers; continued success in
sales growth; management of integration of acquired companies and other
risks associated with acquisitions; risks associated with successful
implementation of multiple integrated software products; the ability to
attract and retain key personnel; risks related to our dividend policy
and share repurchase program, including potential limitations on our
ability to grow and the possibility that we might discontinue payment of
dividends; risks relating to restrictions imposed by the credit
facility; risks associated with management of growth; lengthy sales and
implementation cycles, particularly in larger organization;
technological changes that make our products and services less
competitive; and the other risk factors set forth from time to time in
the SEC filings for Blackbaud, copies of which are available free of
charge at the SEC’s website at www.sec.gov
or upon request from Blackbaud's investor relations department. All
Blackbaud product names appearing herein are trademarks or registered
trademarks of Blackbaud, Inc.
Source: Blackbaud, Inc
Blackbaud
Melanie Mathos, 843-216-6200, x3307
media@blackbaud.com