View Filing Data

(in thousands)

June 30,
2019

December 31,
2018

Total deferred revenue

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Document - shares	6 Months Ended
Document - shares	Jun. 30, 2019	Jul. 24, 2019
Cover page.
Document type	10-Q
Document quarterly report	true
Document period end date	Jun. 30, 2019
Document transition report	false
Entity file number	000-50600
Entity registrant name	Blackbaud, Inc.
Entity incorporation, state or country code	DE
Entity tax identification number	11-2617163
Entity address, address line one	65 Fairchild Street
Entity address, city	Charleston
Entity address, state	SC
Entity address, postal zip code	29492
City area code	843
Local phone number	216-6200
Title of 12(b) security	Common Stock, $0.001 Par Value
Trading symbol	BLKB
Security exchange name	NASDAQ
Entity current reporting status	Yes
Entity interactive data current	Yes
Entity filer category	Large Accelerated Filer
Entity shell company	false
Entity common stock, shares outstanding		49,173,478
Amendment flag	false
Document fiscal year focus	2019
Document fiscal period focus	Q2
Entity central index key	0001280058
Current fiscal year end date	--12-31
Entity Small Business	false
Entity Emerging Growth Company	false

Consolidated Balance Sheets - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Current assets:
Cash and cash equivalents	$ 32,654	$ 30,866
Restricted cash due to customers	354,133	418,980
Accounts receivable, net of allowance of $5,231 and $4,722 at June 30, 2019 and December 31, 2018, respectively	131,277	86,595
Customer funds receivable	5,349	1,753
Prepaid expenses and other current assets	76,728	59,788
Total current assets	600,141	597,982
Property and equipment, net	39,569	40,031
Operating lease right-of-use assets	107,165	0
Software development costs, net	87,880	75,099
Goodwill	632,269	545,213
Intangible assets, net	340,615	291,617
Other assets	66,319	65,363
Total assets	1,873,958	1,615,305
Current liabilities:
Trade accounts payable	35,749	34,538
Accrued expenses and other current liabilities	60,514	46,893
Due to customers	359,482	420,733
Debt, current portion	7,500	7,500
Deferred revenue, current portion	327,299	295,991
Total current liabilities	790,544	805,655
Debt, net of current portion	553,812	379,624
Deferred tax liability	48,658	44,291
Deferred revenue, net of current portion	2,324	2,564
Operating lease liabilities, net of current portion	100,116	0
Other liabilities	5,802	9,388
Total liabilities	1,501,256	1,241,522
Commitments and contingencies (see Note 10)
Stockholders' equity:
Preferred stock; 20,000,000 shares authorized, none outstanding	0	0
Common stock, $0.001 par value; 180,000,000 shares authorized, 60,187,063 and 59,327,633 shares issued at June 30, 2019 and December 31, 2018, respectively	60	59
Additional paid-in capital	427,950	399,241
Treasury stock, at cost; 11,017,004 and 10,760,574 shares at June 30, 2019 and December 31, 2018, respectively	(286,644)	(266,884)
Accumulated other comprehensive loss	(9,409)	(5,110)
Retained earnings	240,745	246,477
Total stockholders' equity	372,702	373,783
Total liabilities and stockholders' equity	$ 1,873,958	$ 1,615,305

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Statement of Financial Position [Abstract]
Accounts receivable, allowance	$ 5,231	$ 4,722
Preferred stock, shares authorized	20,000,000	20,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	180,000,000	180,000,000
Common stock, shares issued	60,187,063	59,327,633
Treasury stock, shares	11,017,004	10,760,574

Consolidated Statements of Comprehensive Income - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Revenue
Revenue	$ 225,634	$ 213,672	$ 441,464	$ 417,856
Cost of revenue
Cost of revenue	100,807	95,172	200,090	183,209
Gross profit	124,827	118,500	241,374	234,647
Operating expenses
Sales, marketing and customer success	55,009	48,493	110,464	93,970
Research and development	25,902	25,297	54,363	51,255
General and administrative	28,543	28,447	55,660	53,498
Amortization	1,152	1,201	2,528	2,470
Restructuring	730	3,688	2,683	4,499
Total operating expenses	111,336	107,126	225,698	205,692
Income from operations	13,491	11,374	15,676	28,955
Interest expense	(5,799)	(4,303)	(11,122)	(7,820)
Other income, net	2,181	346	2,363	506
Income before provision for income taxes	9,873	7,417	6,917	21,641
Income tax provision (benefit)	2,733	825	899	(2,702)
Net income	$ 7,140	$ 6,592	$ 6,018	$ 24,343
Earnings per share
Basic earnings per share	$ 0.15	$ 0.14	$ 0.13	$ 0.52
Diluted earnings per share	$ 0.15	$ 0.14	$ 0.13	$ 0.51
Common shares and equivalents outstanding
Basic weighted average shares	47,714,621	47,222,657	47,622,740	47,121,692
Diluted weighted average shares outstanding	48,160,684	48,053,094	48,101,212	48,030,547
Other comprehensive (loss) income
Foreign currency translation adjustment	$ (6,018)	$ (8,817)	$ (1,428)	$ (2,380)
Unrealized (loss) gain on derivative instruments, net of tax	(1,939)	765	(2,871)	1,844
Total other comprehensive loss	(7,957)	(8,052)	(4,299)	(536)
Comprehensive (loss) income	(817)	(1,460)	1,719	23,807
Recurring [Member]
Revenue
Revenue	208,468	192,749	406,562	373,595
Cost of revenue
Cost of revenue	86,657	76,350	171,368	145,429
One-time services and other [Member]
Revenue
Revenue	17,166	20,923	34,902	44,261
Cost of revenue
Cost of revenue	$ 14,150	$ 18,822	$ 28,722	$ 37,780

Consolidated Statements of Cash Flows $ in Thousands	6 Months Ended
Consolidated Statements of Cash Flows $ in Thousands	Jun. 30, 2019 USD ($)	Jun. 30, 2018 USD ($)
Cash flows from operating activities
Net income	$ 6,018	$ 24,343
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	43,113	39,847
Provision for doubtful accounts and sales returns	4,646	3,697
Stock-based compensation expense	28,755	24,953
Deferred taxes	465	1,121
Amortization of deferred financing costs and discount	376	376
Other non-cash adjustments	1,982	(419)
Changes in operating assets and liabilities, net of acquisition and disposal of businesses:
Accounts receivable	(45,071)	(38,092)
Prepaid expenses and other assets	(12,725)	(18,629)
Trade accounts payable	216	6,327
Accrued expenses and other liabilities	(9,014)	(6,675)
Deferred revenue	26,328	29,545
Net cash provided by operating activities	45,089	66,394
Cash flows from investing activities
Purchase of property and equipment	(6,375)	(9,575)
Capitalized software development costs	(23,206)	(16,359)
Purchase of net assets of acquired companies, net of cash and restricted cash acquired	(109,386)	(45,315)
Other investing activities	500	0
Net cash used in investing activities	(138,467)	(71,249)
Cash flows from financing activities
Proceeds from issuance of debt	329,100	173,500
Payments on debt	(155,150)	(132,150)
Employee taxes paid for withheld shares upon equity award settlement	(19,760)	(25,184)
Proceeds from exercise of stock options	6	11
Change in due to customers	(107,808)	(309,189)
Change in customer funds receivable	(3,741)	(4,391)
Dividend payments to stockholders	(11,802)	(11,653)
Net cash provided by (used in) financing activities	30,845	(309,056)
Effect of exchange rate on cash, cash equivalents and restricted cash	(526)	(1,606)
Net decrease in cash, cash equivalents and restricted cash	(63,059)	(315,517)
Cash, cash equivalents and restricted cash, beginning of period	449,846	640,174
Cash, cash equivalents and restricted cash, end of period	386,787	$ 324,657
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents [Abstract]
Cash and cash equivalents	32,654
Restricted cash due to customers	354,133
Total cash, cash equivalents and restricted cash in the statement of cash flows	$ 386,787

Consolidated Statements of Stockholders' Equity - USD ($) $ in Thousands	Total	Common stock [Member]	Additional paid-in capital [Member]	Treasury stock [Member]	Accumulated other comprehensive income (loss) [Member]	Retained earnings [Member]
Balance (in shares) at Dec. 31, 2017		58,551,761
Balance at Dec. 31, 2017	$ 336,289	$ 59	$ 351,042	$ (239,199)	$ (642)	$ 225,029
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	17,751					17,751
Payment of dividends	(5,825)					(5,825)
Exercise of stock options and stock appreciation rights and vesting of restricted stock units (in shares)		279,422
Exercise of stock options and stock appreciation rights and vesting of restricted stock units	9		9
Employee taxes paid for withheld shares upon equity award settlement	(22,511)			(22,511)
Stock-based compensation	11,092		11,062			30
Restricted stock grants (in shares)		437,878
Restricted stock grants	0	$ 0
Restricted stock cancellations (in shares)		(35,218)
Other comprehensive income	7,516				7,516
Reclassification upon early adoption of ASU 2018-02	0				167	(167)
Balance (in shares) at Mar. 31, 2018		59,233,843
Balance at Mar. 31, 2018	344,321	$ 59	362,113	(261,710)	7,041	236,818
Balance (in shares) at Dec. 31, 2017		58,551,761
Balance at Dec. 31, 2017	336,289	$ 59	351,042	(239,199)	(642)	225,029
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	24,343
Balance (in shares) at Jun. 30, 2018		59,301,209
Balance at Jun. 30, 2018	348,223	$ 59	375,949	(264,383)	(1,011)	237,609
Balance (in shares) at Mar. 31, 2018		59,233,843
Balance at Mar. 31, 2018	344,321	$ 59	362,113	(261,710)	7,041	236,818
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	6,592					6,592
Payment of dividends	(5,828)					(5,828)
Exercise of stock options and stock appreciation rights and vesting of restricted stock units (in shares)		40,741
Exercise of stock options and stock appreciation rights and vesting of restricted stock units	2		2
Employee taxes paid for withheld shares upon equity award settlement	(2,673)			(2,673)
Stock-based compensation	13,861		13,834			27
Restricted stock grants (in shares)		68,313
Restricted stock grants	0	$ 0
Restricted stock cancellations (in shares)		41,688
Other comprehensive income	(8,052)				(8,052)
Balance (in shares) at Jun. 30, 2018		59,301,209
Balance at Jun. 30, 2018	348,223	$ 59	375,949	(264,383)	(1,011)	237,609
Balance (in shares) at Dec. 31, 2018		59,327,633
Balance at Dec. 31, 2018	373,783	$ 59	399,241	(266,884)	(5,110)	246,477
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	(1,122)					(1,122)
Payment of dividends	(5,901)					(5,901)
Exercise of stock options and stock appreciation rights and vesting of restricted stock units (in shares)		234,453
Exercise of stock options and stock appreciation rights and vesting of restricted stock units	3		3
Employee taxes paid for withheld shares upon equity award settlement	(18,400)			(18,400)
Stock-based compensation	13,726		13,693			33
Restricted stock grants (in shares)		663,906
Restricted stock grants	1	$ 1
Restricted stock cancellations (in shares)		(43,314)
Other comprehensive income	3,658				3,658
Balance (in shares) at Mar. 31, 2019		60,182,678
Balance at Mar. 31, 2019	365,748	$ 60	412,937	(285,284)	(1,452)	239,487
Balance (in shares) at Dec. 31, 2018		59,327,633
Balance at Dec. 31, 2018	373,783	$ 59	399,241	(266,884)	(5,110)	246,477
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	6,018
Balance (in shares) at Jun. 30, 2019		60,187,063
Balance at Jun. 30, 2019	372,702	$ 60	427,950	(286,644)	(9,409)	240,745
Balance (in shares) at Mar. 31, 2019		60,182,678
Balance at Mar. 31, 2019	365,748	$ 60	412,937	(285,284)	(1,452)	239,487
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income	7,140					7,140
Payment of dividends	(5,901)					(5,901)
Exercise of stock options and stock appreciation rights and vesting of restricted stock units (in shares)		21,726
Exercise of stock options and stock appreciation rights and vesting of restricted stock units	3		3
Employee taxes paid for withheld shares upon equity award settlement	(1,360)			(1,360)
Stock-based compensation	15,029		15,010			19
Restricted stock grants (in shares)		12,405
Restricted stock grants	0	$ 0
Restricted stock cancellations (in shares)		29,746
Other comprehensive income	(7,957)				(7,957)
Balance (in shares) at Jun. 30, 2019		60,187,063
Balance at Jun. 30, 2019	$ 372,702	$ 60	$ 427,950	$ (286,644)	$ (9,409)	$ 240,745

Consolidated Statements of Stockholders' Equity (Parenthetical) - shares	3 Months Ended
	Jun. 30, 2019	Mar. 31, 2019	Jun. 30, 2018	Mar. 31, 2018
Statement of Stockholders' Equity [Abstract]
Surrender of shares upon vesting of restricted stock and restricted stock units and exercise of stock appreciation rights	17,119	239,311	25,678	234,454

Organization

6 Months Ended

Jun. 30, 2019

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Organization

1. Organization

We are the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, companies, education institutions, healthcare organizations and individual change agents—we connect and empower organizations to increase their impact through cloud software, services, expertise and data intelligence. Our portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing and analytics. Serving the industry for more than three decades, we are headquartered in Charleston, South Carolina and have operations in the United States, Australia, Canada, Costa Rica and the United Kingdom.

Basis of Presentation

6 Months Ended

Jun. 30, 2019

Accounting Policies [Abstract]

Basis of Presentation

2. Basis of Presentation

Unaudited interim consolidated financial statements

The accompanying interim consolidated financial statements have been prepared pursuant to the rules and regulations of the United States Securities and Exchange Commission ("SEC") for interim financial reporting. These consolidated statements are unaudited and, in the opinion of management, include all adjustments (consisting of normal recurring adjustments and accruals) necessary to state fairly the consolidated balance sheets, consolidated statements of comprehensive income, consolidated statements of cash flows and consolidated statements of stockholders’ equity, for the periods presented in accordance with accounting principles generally accepted in the United States ("U.S.") ("GAAP"). The consolidated balance sheet at December 31, 2018, has been derived from the audited consolidated financial statements at that date. Operating results and cash flows for the six months ended June 30, 2019 are not necessarily indicative of the results that may be expected for the fiscal year ending December 31, 2019, or any other future period. Certain information and footnote disclosures normally included in annual financial statements prepared in accordance with GAAP have been omitted in accordance with the rules and regulations for interim reporting of the SEC. These interim consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in our Annual Report on Form 10-K for the year ended December 31, 2018, and other forms filed with the SEC from time to time.

Basis of consolidation

The consolidated financial statements include the accounts of Blackbaud, Inc. and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.

Reportable segment

We report our operating results and financial information in one operating and reportable segment. Our chief operating decision maker uses consolidated financial information to make operating decisions, assess financial performance and allocate resources. Our chief operating decision maker is our chief executive officer ("CEO").

Recently adopted accounting pronouncements

In February 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2016-02, Leases (Topic 842) ("ASU 2016-02"). ASU 2016-02 requires lessees to record most leases on their balance sheet but recognize expenses in the income statement in a manner similar to previous guidance. The way in which entities classify leases determines how to recognize lease-related revenue and expense.

We adopted ASU 2016-02 as of January 1, 2019 using the transition method that allowed us to initially apply the guidance at the adoption date of January 1, 2019 without adjusting comparative periods presented. We elected to use the package of practical expedients that allowed us to not reassess: (1) whether any expired or existing contracts are or contain leases, (2) lease classification for any expired or existing leases and (3) initial direct costs for any existing leases. We did not elect to use the hindsight practical expedient, which permits entities to use hindsight in determining the lease term and assessing

impairment. Additionally, we elected not to apply the recognition requirements of the new lease accounting standard to short-term leases. Adopting ASU 2016-02 had a material impact on our consolidated balance sheet as of January 1, 2019, as we recognized $121.6 million of lease liabilities and $113.4 million of right-of-use ("ROU") assets for those leases classified as operating leases.

Summary of significant accounting policies

Except for the accounting policy added for leases below as a result of adopting ASU 2016-02, there have been no changes to our significant accounting policies described in our Annual Report on Form 10-K for the year ended December 31, 2018, filed with the SEC on February 20, 2019, that have had a material impact on our consolidated financial statements.

Leases

We determine if an arrangement is a lease at inception. Operating leases are included in operating lease ROU assets, accrued expense and other current liabilities, and operating lease liabilities, net of current portion in our consolidated balance sheet as of June 30, 2019.

ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date based on the present value of lease payments over the lease term. As most of our leases do not provide an implicit rate, we use our incremental borrowing rate based on the information available at commencement date in determining the present value of lease payments. We use the implicit rate when readily determinable. The operating lease ROU asset also includes any initial direct costs and lease payments made and excludes lease incentives. Our lease terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Lease expense for lease payments related to our operating leases is recognized on a straight-line basis over the lease term. We have lease agreements with lease and non-lease components, which are generally accounted for separately. We do not recognize short-term leases (those that, at the commencement date, have a lease term of 12 months or less) on our consolidated balance sheets. Variable lease payments, which are primarily comprised of common-area maintenance, utilities and real estate taxes that are passed on from the lessor in proportion to the space leased by us, are recognized in operating expenses in the period in which the obligation for those payments is incurred.

Business Combinations

6 Months Ended

Jun. 30, 2019

Business Combinations [Abstract]

Business Combinations

3. Business Combinations

YourCause acquisition

On January 2, 2019, we acquired all of the outstanding equity securities, including all voting equity interests, of YourCause Holdings, LLC, a Delaware limited liability company ("YourCause"), pursuant to a purchase agreement and plan of merger. The acquisition expands our footprint in corporate social responsibility and employee engagement and enhances our position as a leader in providing solutions to both nonprofit organizations and for-profit companies committed to addressing social issues. We acquired the equity securities for an aggregate purchase price of $157.7 million in cash, subject to certain adjustments set forth in the agreement and plan of merger. The purchase price and related expenses were funded primarily through borrowings under the 2017 Credit Facility (as defined below). As a result of the acquisition, YourCause has become a wholly owned subsidiary of ours. The operating results of YourCause have been included in our consolidated financial statements from the date of acquisition. During the three and six months ended June 30, 2019, we incurred insignificant acquisition-related expenses associated with the acquisition, which were recorded in general and administrative expense.

The fair values assigned to the assets acquired and liabilities assumed in the table below are based on our best estimates and assumptions as of the reporting date and are considered preliminary pending finalization. The estimates and assumptions are subject to change as we obtain additional information during the measurement period, which may be up to one year from the acquisition date. The assets and liabilities, pending finalization, include the valuation of intangible assets as well as the assumed deferred revenue and deferred income tax balances.



(in thousands)	Purchase price allocation
Net working capital, excluding deferred revenue	$	3,576
Other long-term assets	2,574
Identifiable intangible assets	74,690
Deferred tax liability	(4,615		)
Deferred revenue	(4,300		)
Other long-term liabilities	(1,650		)
Goodwill	87,473
Total purchase price	$	157,748

The estimated fair value of accounts receivable acquired approximates the contractual value of $4.1 million and $54.7 million of the goodwill arising in the acquisition is deductible for income tax purposes. The estimated goodwill recognized is attributable primarily to the opportunities for expected synergies from combining the operations and assembled workforce of YourCause. During the six months ended June 30, 2019, we recorded an insignificant measurement period adjustment to the estimated fair value of the YourCause assets acquired and liabilities assumed following the receipt of new information. The adjustment resulted in an increase to net working capital, excluding deferred revenue, with the corresponding offset to goodwill.

The YourCause acquisition resulted in the identification of the following identifiable intangible assets:



	Intangible assets acquired		Weighted average amortization period
YourCause	(in thousands)		(in years)
Acquired technology	$	47,800	12
Customer relationships	25,900		15
Marketing assets	830		2
Non-compete agreements	160		0
Total intangible assets	$	74,690	13

The estimated fair values of the intangible assets were based on variations of the income approach, which estimates fair value based upon the present value of cash flows that the assets are expected to generate, and which included the relief-from-royalty method, incremental cash flow method, including the comparative (with and without) method and multi-period excess earnings method, depending on the intangible asset being valued. The method of amortization of identifiable finite-lived intangible assets is based on the expected pattern in which the estimated economic benefits of the respective assets are consumed or otherwise used up. Customer relationships and acquired technology assets are being amortized on an accelerated basis. Marketing assets are being amortized on a straight-line basis. The non-compete agreements were fully amortized as of March 31, 2019, based on the insignificance of the acquired assets.

We determined that the impact of this acquisition was not material to our consolidated financial statements; therefore, separate presentation of revenue and earnings since the acquisition date and pro forma information are not required nor included herein.

Goodwill and Other Intangible Assets

6 Months Ended

Jun. 30, 2019

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Other Intangible Assets

4. Goodwill and Other Intangible Assets

The change in goodwill during the six months ended June 30, 2019, consisted of the following:



(dollars in thousands)	Total
Balance at December 31, 2018	$	545,213
Additions related to current year business combinations	87,473
Effect of foreign currency translation	(417		)
Balance at June 30, 2019	$	632,269

Earnings Per Share

6 Months Ended

Jun. 30, 2019

Earnings Per Share [Abstract]

Earnings Per Share

5. Earnings Per Share

We compute basic earnings per share by dividing net income available to common stockholders by the weighted average number of common shares outstanding during the period. Diluted earnings per share is computed by dividing net income available to common stockholders by the weighted average number of common shares and dilutive potential common shares outstanding during the period. Diluted earnings per share reflect the assumed exercise, settlement and vesting of all dilutive securities using the “treasury stock method” except when the effect is anti-dilutive. Potentially dilutive securities consist of shares issuable upon the exercise of stock options, settlement of stock appreciation rights and vesting of restricted stock awards and units.

The following table sets forth the computation of basic and diluted earnings per share:



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands, except per share amounts)	2019		2018		2019		2018
Numerator:
Net income	$	7,140	$	6,592	$	6,018	$	24,343
Denominator:
Weighted average common shares	47,714,621		47,222,657		47,622,740		47,121,692
Add effect of dilutive securities:
Stock-based awards	446,063		830,437		478,472		908,855
Weighted average common shares assuming dilution	48,160,684		48,053,094		48,101,212		48,030,547
Earnings per share:
Basic	$	0.15	$	0.14	$	0.13	$	0.52
Diluted	$	0.15	$	0.14	$	0.13	$	0.51

Anti-dilutive shares excluded from calculations of diluted earnings per share	245,060		—		748,743		37

Fair Value Measurements

6 Months Ended

Jun. 30, 2019

Fair Value Disclosures [Abstract]

Fair Value Measurements

6. Fair Value Measurements

We use a three-tier fair value hierarchy to measure fair value. This hierarchy prioritizes the inputs into three broad levels as follows:


•	Level 1 - Quoted prices for identical assets or liabilities in active markets;


•	Level 2 - Quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar assets in markets that are not active, and model-derived valuations in which all significant inputs and significant value drivers are observable in active markets; and


•	Level 3 - Valuations derived from valuation techniques in which one or more significant inputs are unobservable.

Recurring fair value measurements

Assets and liabilities that are measured at fair value on a recurring basis consisted of the following, as of the dates indicated below:



	Fair value measurement using
(dollars in thousands)	Level 1		Level 2		Level 3		Total
Fair value as of June 30, 2019
Financial liabilities:
Derivative instruments	$	—	$	1,826	$	—	$	1,826
Total financial liabilities	$	—	$	1,826	$	—	$	1,826

Fair value as of December 31, 2018
Financial assets:
Derivative instruments	$	—	$	2,260	$	—	$	2,260
Total financial assets	$	—	$	2,260	$	—	$	2,260

Fair value as of December 31, 2018
Financial liabilities:
Derivative instruments	$	—	$	186	$	—	$	186
Total financial liabilities	$	—	$	186	$	—	$	186

Our derivative instruments within the scope of Accounting Standards Codification ("ASC") 815, Derivatives and Hedging, are required to be recorded at fair value. Our derivative instruments that are recorded at fair value include interest rate swaps.

The fair value of our interest rate swaps was based on model-driven valuations using LIBOR rates, which are observable at commonly quoted intervals. Accordingly, our interest rate swaps are classified within Level 2 of the fair value hierarchy.

We believe the carrying amounts of our cash and cash equivalents, restricted cash due to customers, accounts receivable, trade accounts payable, accrued expenses and other current liabilities and due to customers approximate their fair values at June 30, 2019 and December 31, 2018, due to the immediate or short-term maturity of these instruments.

We believe the carrying amount of our debt approximates its fair value at June 30, 2019 and December 31, 2018, as the debt bears interest rates that approximate market value. As LIBOR rates are observable at commonly quoted intervals, our debt is classified within Level 2 of the fair value hierarchy.

We did not transfer any assets or liabilities among the levels within the fair value hierarchy during the six months ended June 30, 2019. Additionally, we did not hold any Level 3 assets or liabilities during the six months ended June 30, 2019.

Non-recurring fair value measurements

Assets and liabilities that are measured at fair value on a non-recurring basis include intangible assets, goodwill and operating lease ROU assets, which are recognized at fair value during the period in which an acquisition is completed or at lease commencement, from updated estimates and assumptions during the measurement period, or when they are considered to be impaired. These non-recurring fair value measurements, primarily for intangible assets acquired and operating lease ROU assets, are based on Level 3 unobservable inputs. In the event of an impairment, we determine the fair value of the intangible assets other than goodwill using a discounted cash flow approach, which contains significant unobservable inputs and, therefore, is considered a Level 3 fair value measurement. The unobservable inputs in the analysis generally include future cash flow projections and a discount rate. For goodwill impairment testing, we estimate fair value using market-based methods including the use of market capitalization and consideration of a control premium.

During the six months ended June 30, 2019, we recorded $1.3 million in impairments of operating lease ROU assets associated with certain leased office spaces we ceased using as part of our facilities optimization restructuring. These impairments were recorded as restructuring expense on our consolidated statements of comprehensive income. See Note 15 to these consolidated financial statements for additional details regarding our facilities optimization restructuring.

There were no non-recurring fair value adjustments to intangible assets and goodwill during the six months ended June 30, 2019, except for an insignificant business combination accounting adjustment to the initial fair value estimates of the YourCause assets acquired and liabilities assumed at the acquisition date from updated information obtained during the measurement period. See Note 3 to these consolidated financial statements for additional details. We record any measurement period adjustments to the fair value of assets acquired and liabilities assumed, with the corresponding offset to goodwill.

Consolidated Financial Statement Details

6 Months Ended

Jun. 30, 2019

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Consolidated Financial Statement Details

7. Consolidated Financial Statement Details

Prepaid expenses and other assets



(dollars in thousands)	June 30, 2019		December 31, 2018
Costs of obtaining contracts⁽¹⁾⁽²⁾	$	90,119	$	85,590
Prepaid software maintenance and subscriptions	31,705		21,134
Unbilled accounts receivable	5,691		4,161
Taxes, prepaid and receivable	3,586		2,055
Security deposits	945		1,020
Other assets	11,001		11,191
Total prepaid expenses and other assets	143,047		125,151
Less: Long-term portion	66,319		65,363
Prepaid expenses and other current assets	$	76,728	$	59,788


(1)	Amortization expense from costs of obtaining contracts was $9.8 million and $19.4 million for the three and six months ended June 30, 2019, respectively, and $9.1 million and $17.6 million for the three and six months ended June 30, 2018, respectively.


(2)	The current portion of costs of obtaining contracts as of June 30, 2019 and December 31, 2018 was $32.3 million and $31.7 million, respectively.

Accrued expenses and other liabilities



(dollars in thousands)	June 30, 2019		December 31, 2018
Operating lease liabilities, current portion ⁽¹⁾	$	16,155	$	—
Accrued bonuses	14,301		14,868
Accrued commissions and salaries	7,760		9,934
Taxes payable	6,391		6,204
Customer credit balances	4,090		4,076
Unrecognized tax benefit	3,747		2,719
Accrued vacation costs	2,041		2,352
Accrued health care costs	1,806		1,497
Other liabilities	10,025		14,631
Total accrued expenses and other liabilities	66,316		56,281
Less: Long-term portion	5,802		9,388
Accrued expenses and other current liabilities	$	60,514	$	46,893


(1)	Upon adoption of ASU 2016-02 at January 1, 2019, we recognized lease liabilities for our operating leases. See Note 2 of these consolidated financial statements for details.

Other income, net



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands)	2019		2018		2019		2018
Interest income	$	525	$	277	$	1,179	$	669
Other income (expense), net	1,656		69		1,184		(163		)
Other income, net	$	2,181	$	346	$	2,363	$	506

Debt

6 Months Ended

Jun. 30, 2019

Debt Disclosure [Abstract]

Debt

8. Debt

The following table summarizes our debt balances and the related weighted average effective interest rates, which includes the effect of interest rate swap agreements.



	Debt balance at				Weighted average effective interest rate at
(dollars in thousands)	June 30, 2019		December 31, 2018		June 30, 2019		December 31, 2018
Credit facility:
Revolving credit loans	$	277,700	$	100,000	3.92	%	4.13	%
Term loans	285,000		288,750		3.65	%	3.44	%
Total debt	562,700		388,750		3.78	%	3.61	%
Less: Unamortized discount and debt issuance costs	1,388		1,626
Less: Debt, current portion	7,500		7,500		3.90	%	3.77	%
Debt, net of current portion	$	553,812	$	379,624	3.78	%	3.61	%

In June 2017, we entered into a five-year $700.0 million senior credit facility (the "2017 Credit Facility"). As of June 30, 2019, the required annual maturities related to the 2017 Credit Facility were as follows:



Years ending December 31, (dollars in thousands)	Annual maturities
2019 - remaining	$	3,750
2020	7,500
2021	7,500
2022	543,950
2023	—
Thereafter	—
Total required maturities	$	562,700

Financing for 2019 acquisition

On January 2, 2019, we acquired YourCause for $157.7 million in cash, subject to certain adjustments set forth in the agreement and plan of merger. We financed the acquisition with a revolving credit loan under the 2017 Credit Facility.

Derivative Instruments

6 Months Ended

Jun. 30, 2019

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Derivatives Instruments

9. Derivative Instruments

Cash flow hedges

We generally use derivative instruments to manage our variable interest rate risk. In July 2017, we entered into an interest rate swap agreement (the "July 2017 Swap Agreement"), which effectively converts portions of our variable rate debt under the 2017 Credit Facility to a fixed rate for the term of the July 2017 Swap Agreement. The notional value of the July 2017 Swap Agreement was $150.0 million with an effective date beginning in July 2017 through July 2021. We designated the July 2017 Swap Agreement as a cash flow hedge at the inception of the contract.

In February 2018, we entered into an additional interest rate swap agreement (the "February 2018 Swap Agreement"), which effectively converts portions of our variable rate debt under the 2017 Credit Facility to a fixed rate for the term of the February 2018 Swap Agreement. The notional value of the February 2018 Swap Agreement was $50.0 million with an effective date beginning in February 2018 through June 2021. We designated the February 2018 Swap Agreement as a cash flow hedge at the inception of the contract.

In June 2019, we entered into an additional interest rate swap agreement (the "June 2019 Swap Agreement"), which effectively converts portions of our variable rate debt under the 2017 Credit Facility to a fixed rate for the term of the June 2019 Swap Agreement. The notional value of the June 2019 Swap Agreement was $75.0 million with an effective date beginning in June 2019 through June 2021. We designated the June 2019 Swap Agreement as a cash flow hedge at the inception of the contract.

The fair values of our derivative instruments were as follows as of:



		Asset Derivatives					Liability Derivatives
(dollars in thousands)	Balance sheet location	June 30, 2019		December 31, 2018		Balance sheet location	June 30, 2019		December 31, 2018
Derivative instruments designated as hedging instruments:
Interest rate swaps, long-term portion	Other assets	—		2,260		Other liabilities	1,826		186
Total derivative instruments designated as hedging instruments		$	—	$	2,260		$	1,826	$	186

The effects of derivative instruments in cash flow hedging relationships were as follows:



	Gain (loss) recognized in accumulated other comprehensive loss as of			Location of gain (loss) reclassified from accumulated other comprehensive loss into income	Gain (loss) reclassified from accumulated other comprehensive loss into income
(dollars in thousands)	June 30, 2019				Three months ended June 30, 2019			Six months ended June 30, 2019
Interest rate swaps	$	(1,826	)	Interest expense	$	244		$	473

	June 30, 2018				Three months ended June 30, 2018			Six months ended June 30, 2018
Interest rate swaps	$	3,789		Interest expense	$	(60	)	$	(40	)

Our policy requires that derivatives used for hedging purposes be designated and effective as a hedge of the identified risk exposure at the inception of the contract. Accumulated other comprehensive income (loss) includes unrealized gains or losses from the change in fair value measurement of our derivative instruments each reporting period and the related income tax expense or benefit. Changes in the fair value measurements of the derivative instruments and the related income tax expense or benefit are reflected as adjustments to accumulated other comprehensive income (loss) until the actual hedged expense is incurred or until the hedge is terminated at which point the unrealized gain (loss) is reclassified from accumulated other comprehensive income (loss) to current earnings. The estimated accumulated other comprehensive income as of June 30, 2019 that is expected to be reclassified into earnings within the next twelve months is insignificant. There were no ineffective portions of our interest rate swap derivatives during the six months ended June 30, 2019 and 2018. See Note 13 to these consolidated financial statements for a summary of the changes in accumulated other comprehensive income (loss) by component.

Commitments and Contingencies

6 Months Ended

Jun. 30, 2019

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

10. Commitments and Contingencies

Leases

We have operating leases for corporate offices, subleased offices and certain equipment and furniture. Our leases have remaining lease terms of less than 1 year to 19 years, some of which include options to extend the leases for up to 5 years. We do not have lease agreements with residual value guarantees, sale leaseback terms or material restrictive covenants.

In May 2016, we entered into a lease agreement for our New Headquarters Facility in Charleston, South Carolina. There are two phases for construction of the New Headquarters Facility. Phase One included a building with approximately 172,000 rentable square feet, which we began using in April 2018. The lease agreement also grants us a Phase Two option to request that the landlord construct and lease to us a second office building and related improvements. The lease agreement expires in April 2038 and provides for four renewal periods of five years each at a base rent equal to the then prevailing market rate for comparable buildings.

We continue to lease our former headquarters facility, now called our Customer Operations Center, in Charleston, South Carolina. The lease expires in October 2023 and has two five-year renewal options. We also have a lease for office space in Austin, Texas which expires in September 2023 and has two five-year renewal options.

For each of the leases discussed above, we have not included the renewal options in the lease terms for calculating the lease liability as the renewal options allow us to maintain operational flexibility and we are not reasonably certain we will exercise these options at this time.

As of June 30, 2019, we had additional operating leases, primarily for office space, that have not yet commenced with future rent payments of $6.5 million. These operating leases will commence during fiscal year 2019 with lease terms of two years.

The components of lease expense for the three and six months ended June 30, 2019, were as follows:



	Three months ended June 30,			Six months ended June 30,
(dollars in thousands)	2019			2019
Operating lease cost⁽¹⁾	$	5,894		$	11,894
Variable lease cost	988			1,979
Sublease income	(755		)	(1,459		)
Net lease cost	$	6,127		$	12,414


(1)	Includes short-term lease costs, which were immaterial.

Total rent expense as determined under ASC 840 for the three and six months ended June 30, 2018 was $5.5 million and $9.9 million, respectively.

Maturities of our operating lease liabilities as of June 30, 2019 were as follows:



Years ending December 31, (dollars in thousands)	Operating leases⁽¹⁾
2019 – remaining	$	11,376
2020	21,672
2021	18,948
2022	16,823
2023	14,608
Thereafter	81,958
Total lease payments	165,385
Less: Amount representing interest	49,114
Present value of future payments	$	116,271


(1)	Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of June 30, 2019.

As determined under ASC 840, the future minimum lease payments related to lease agreements with a remaining noncancelable term in excess of one year, net of related sublease commitments and lease incentives, as of December 31, 2018 were as follows:



Years ending December 31, (dollars in thousands)	Operating leases
2019	$	20,808
2020	20,274
2021	16,924
2022	14,391
2023	12,923
Thereafter	81,755
Total minimum lease payments	$	167,075

Our ROU assets and lease liabilities are included in the following line items in our consolidated balance sheet:



(dollars in thousands)	June 30, 2019
Operating leases
Operating lease right-of-use assets	$	107,165

Accrued expenses and other current liabilities	$	16,155
Operating lease liabilities, net of current portion	100,116
Total operating lease liabilities	$	116,271

As of June 30, 2019, the weighted average remaining lease terms and discount rates were as follows:



(dollars in thousands)	June 30, 2019
Operating leases
Weighted average remaining lease term (years)	13.0
Weighted average discount rate	5.96	%

Supplemental cash flow information related to leases during the six months ended June 30, 2019, was as follows:



	Six months ended June 30,
(dollars in thousands)	2019
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	11,673
Right-of-use assets obtained in exchange for lease obligations (non-cash):
Operating leases	$	105,010

Other commitments

The term loans under the 2017 Credit Facility require periodic principal payments. The balance of the term loans and any amounts drawn on the revolving credit loans are due upon maturity of the 2017 Credit Facility in June 2022.

We have contractual obligations for third-party technology used in our solutions and for other services we purchase as part of our normal operations. In certain cases, these arrangements require a minimum annual purchase commitment by us. As of June 30, 2019, the remaining aggregate minimum purchase commitment under these arrangements was approximately $106.5 million through 2023.

Solution and service indemnifications

In the ordinary course of business, we provide certain indemnifications of varying scope to customers against claims of intellectual property infringement made by third parties arising from the use of our solutions or services. If we determine that it is probable that a loss has been incurred related to solution or service indemnifications, any such loss that could be reasonably estimated would be recognized. We have not identified any losses and, accordingly, we have not recorded a liability related to these indemnifications.

Legal proceedings

We are subject to legal proceedings and claims that arise in the ordinary course of business. We make a provision for a loss contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel and other information and events pertaining to a particular case. Unless otherwise specifically disclosed in this note, we have determined as of June 30, 2019, that no provision for liability nor disclosure is required

related to any claim against us because (a) there is not a reasonable possibility that a loss exceeding amounts already recognized (if any) may be incurred with respect to such claim; (b) a reasonably possible loss or range of loss cannot be estimated; or (c) such estimate is immaterial.

All legal costs associated with litigation are expensed as incurred. Litigation is inherently unpredictable. However, we believe that we have valid defenses with respect to the legal matters pending against us. It is possible, nevertheless, that our consolidated financial position, results of operations or cash flows could be negatively affected in any particular period by an unfavorable resolution of one or more of such proceedings, claims or investigations.

Income Taxes

6 Months Ended

Jun. 30, 2019

Income Tax Disclosure [Abstract]

Income Taxes

11. Income Taxes

Our income tax provision (benefit) and effective income tax rates, including the effects of period-specific events, were:



	Three months ended June 30,						Six months ended June 30,
(dollars in thousands)	2019			2018			2019			2018
Income tax provision (benefit)	$	2,733		$	825		$	899		$	(2,702	)
Effective income tax rate	27.7		%	11.1		%	13.0		%	(12.5		)%

The increase in our effective income tax rate during the three and six months ended June 30, 2019, when compared to the same periods in 2018, was primarily due to a decrease in the discrete benefit to income tax expense relating to stock-based compensation. The impact was attributable to a decrease in the market price for shares of our common stock, when compared to the same periods in 2018, as reported by the Nasdaq Stock Market LLC ("Nasdaq"). Most of our equity awards are granted during our first quarter and vest in subsequent years during the same quarter.

Stock-Based Compensation

6 Months Ended

Jun. 30, 2019

Share-based Payment Arrangement [Abstract]

Stock-Based Compensation

12. Stock-based Compensation

Stock-based compensation expense is allocated to cost of revenue and operating expenses on the consolidated statements of comprehensive income based on where the associated employee’s compensation is recorded. The following table summarizes stock-based compensation expense:



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands)	2019		2018		2019		2018
Included in cost of revenue:
Cost of recurring	$	451	$	718	$	963	$	1,170
Cost of one-time services and other	340		927		802		1,570
Total included in cost of revenue	791		1,645		1,765		2,740
Included in operating expenses:
Sales, marketing and customer success	2,827		2,807		5,738		4,632
Research and development	2,753		2,448		5,427		4,584
General and administrative	8,658		6,961		15,825		12,997
Total included in operating expenses	14,238		12,216		26,990		22,213
Total stock-based compensation expense	$	15,029	$	13,861	$	28,755	$	24,953

Stockholders' Equity

6 Months Ended

Jun. 30, 2019

Equity [Abstract]

Stockholders' Equity

13. Stockholders' Equity

Dividends

Our Board of Directors has adopted a dividend policy, which provides for the distribution to stockholders of a portion of cash generated by us that is in excess of operational needs and capital expenditures. The 2017 Credit Facility limits the amount of dividends payable and certain state laws restrict the amount of dividends distributed.

In February 2019, our Board of Directors approved an annual dividend rate of $0.48 per share to be made in quarterly payments. Dividend payments are not guaranteed and our Board of Directors may decide, in its absolute discretion, at any time and for any reason, not to declare and pay further dividends. The following table provides information with respect to quarterly dividends of $0.12 per share paid on common stock during the six months ended June 30, 2019.



Declaration Date	Dividend per Share		Record Date	Payable Date
February 6, 2019	$	0.12	February 27	March 15
April 30, 2019	$	0.12	May 28	June 14

On July 30, 2019, our Board of Directors declared a third quarter dividend of $0.12 per share payable on September 13, 2019 to stockholders of record on August 28, 2019.

Changes in accumulated other comprehensive income (loss) by component

The changes in accumulated other comprehensive income (loss) by component, consisted of the following:



	Three months ended June 30,						Six months ended June 30,
(dollars in thousands)	2019			2018			2019			2018
Accumulated other comprehensive (loss) income, beginning of period	$	(1,452	)	$	7,041		$	(5,110	)	$	(642	)
By component:
Gains and losses on cash flow hedges:
Accumulated other comprehensive income balance, beginning of period	$	566		$	1,994		$	1,498		$	748
Other comprehensive (loss) income before reclassifications, net of tax effects of $628, $(259), $904 and $(651)	(1,759		)	721			(2,522		)	1,815
Amounts reclassified from accumulated other comprehensive loss to interest expense	(244		)	60			(473		)	40
Tax benefit included in provision for income taxes	64			(16		)	124			(11		)
Total amounts reclassified from accumulated other comprehensive loss	(180		)	44			(349		)	29
Net current-period other comprehensive (loss) income	(1,939		)	765			(2,871		)	1,844
Reclassification upon early adoption of ASU 2018-02	—			—			—			167
Accumulated other comprehensive (loss) income balance, end of period	$	(1,373	)	$	2,759		$	(1,373	)	$	2,759
Foreign currency translation adjustment:
Accumulated other comprehensive (loss) income balance, beginning of period	$	(2,018	)	$	5,047		$	(6,608	)	$	(1,390	)
Translation adjustments	(6,018		)	(8,817		)	(1,428		)	(2,380		)
Accumulated other comprehensive loss balance, end of period	(8,036		)	(3,770		)	(8,036		)	(3,770		)
Accumulated other comprehensive loss, end of period	$	(9,409	)	$	(1,011	)	$	(9,409	)	$	(1,011	)

Revenue Recognition

6 Months Ended

Jun. 30, 2019

Revenue from Contract with Customer [Abstract]

Revenue Recognition

14. Revenue Recognition

Transaction price allocated to the remaining performance obligations

As of June 30, 2019, approximately $797 million of revenue is expected to be recognized from remaining performance obligations. We expect to recognize revenue on approximately 60% of these remaining performance obligations over the next 12 months, with the remainder recognized thereafter.

We applied the practical expedient in ASC 606-10-50-14 and have excluded the value of unsatisfied performance obligations for (i) contracts with an original expected length of one year or less (one-time services); and (ii) contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed (payment services and usage).

Contract balances

Our contract assets as of June 30, 2019 and December 31, 2018 were insignificant. Our opening and closing balances of deferred revenue were as follows:

The increase in deferred revenue during the six months ended June 30, 2019 was primarily due to new subscription sales of our cloud-based solutions and a seasonal increase in customer contract renewals. Historically, due to the timing of customer budget cycles, we have an increase in customer contract renewals at or near the beginning of our third quarter. Our acquisition of YourCause on January 2, 2019 has also modestly contributed to the increase in deferred revenue since December 31, 2018. The amount of revenue recognized during the six months ended June 30, 2019 that was included in the deferred revenue balance at the beginning of the period was approximately $220 million. The amount of revenue recognized during the six months ended June 30, 2019 from performance obligations satisfied in prior periods was insignificant.

Disaggregation of revenue

We sell our cloud-based solutions and related services in two primary geographical markets: to customers in the United States, and to customers located outside of the United States. The following table presents our revenue by geographic area based on the address of our customers:



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands)	2019		2018		2019		2018
United States	$	190,399	$	179,586	$	378,525	$	355,509
Other countries	35,235		34,086		62,939		62,347
Total revenue	$	225,634	$	213,672	$	441,464	$	417,856

The General Markets Group ("GMG"), the Enterprise Markets Group ("EMG"), and the International Markets Group ("IMG") comprise our go-to-market organizations. The following is a description of each market group:


•	The GMG focuses on sales primarily to all K-12 private schools, faith-based and arts and cultural organizations, as well as emerging and mid-sized prospects in the U.S.;


•	The EMG focuses on sales primarily to all healthcare and higher education institutions, corporations and foundations, as well as large and/or strategic prospects in the U.S.; and


•	The IMG focuses on sales primarily to all prospects and customers outside of the U.S.

The following table presents our revenue by market group:



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands)	2019		2018⁽²⁾		2019		2018⁽²⁾
GMG	$	93,259	$	89,341	$	185,774	$	177,609
EMG⁽¹⁾	96,710		89,590		191,875		176,441
IMG	35,614		34,649		63,736		63,648
Other	51		92		79		158
Total revenue	$	225,634	$	213,672	$	441,464	$	417,856


(1)	The operating results of YourCause have been included in EMG from the date of acquisition. See Note 3 to these consolidated financial statements for details regarding this acquisition.

(2)

Beginning in the first quarter of 2019, all of our Canadian operations are included in IMG. We have recast our revenue by market group for the three and six months ended June 30, 2018, to present them on a consistent basis with the current year.

Restructuring

6 Months Ended

Jun. 30, 2019

Restructuring and Related Activities [Abstract]

Restructuring

15. Restructuring

During 2017, in an effort to further our organizational objectives, including improved operating efficiency, customer outcomes and employee satisfaction, we initiated a multi-year plan to consolidate and relocate some of our existing offices to highly modern and more collaborative workspaces with short-term financial commitments. These workspaces are also more centrally located for our employees and closer to our customers and prospects. Restructuring costs incurred prior to our adoption of ASU 2016-02 on January 1, 2019 consisted primarily of costs to terminate lease agreements, contractual lease payments, net of estimated sublease income, upon vacating space as part of the plan, as well as insignificant costs to relocate affected employees and write-off facilities-related fixed assets that we would no longer use.

Upon adoption of ASU 2016-02 at January 1, 2019, we reduced our operating lease ROU assets recognized at transition by the carrying amounts of the restructuring liabilities for certain leased office spaces that we ceased using prior to December 31, 2018. See additional details below.

Restructuring costs incurred during the six months ended June 30, 2019 consisted primarily of operating lease ROU asset impairment costs and, to a lesser extent, lease payments for offices we have ceased using and write-offs of facilities-related fixed assets that we will no longer use.

We currently expect to incur before-tax restructuring costs associated with these activities of between $8.5 million and $9.5 million, of which $8.1 million has been incurred as of June 30, 2019, with substantially all of the remaining costs expected to be incurred by the end of 2019.

The following table summarizes our facilities optimization restructuring costs as of June 30, 2019:



	Cumulative costs incurred as of		Costs incurred during the three months ended		Costs incurred during the six months ended⁽¹⁾		Cumulative costs incurred as of
(in thousands)	December 31, 2018		June 30, 2019
By component:
Contract termination costs	$	4,176	$	527	$	1,918	$	6,094
Other costs	1,208		203		765		1,973
Total	$	5,384	$	730	$	2,683	$	8,067


(1)	Includes $1.3 million of operating lease ROU asset impairment costs.

The change in our liability related to our facilities optimization restructuring during the six months ended June 30, 2019, consisted of the following:



	Accrued at		Increases for incurred costs⁽¹⁾		Written off upon adoption of ASU 2016-02⁽²⁾			Costs paid			Accrued at
(in thousands)	December 31, 2018		Increases for incurred costs⁽¹⁾		Written off upon adoption of ASU 2016-02⁽²⁾			Costs paid			June 30, 2019
By component:
Contract termination costs	$	1,865	$	1,918	$	(1,656	)	$	(2,127	)	$	—
Other costs	50		765		—			(794		)	21
Total	$	1,915	$	2,683	$	(1,656	)	$	(2,921	)	$	21


(1)	Includes $1.3 million of operating lease ROU asset impairment costs.

(2)

Basis of Presentation (Policy)	6 Months Ended
Basis of Presentation (Policy)	Jun. 30, 2019
Accounting Policies [Abstract]
Unaudited interim consolidated financial statements	Unaudited interim consolidated financial statements The accompanying interim consolidated financial statements have been prepared pursuant to the rules and regulations of the United States Securities and Exchange Commission ("SEC") for interim financial reporting. These consolidated statements are unaudited and, in the opinion of management, include all adjustments (consisting of normal recurring adjustments and accruals) necessary to state fairly the consolidated balance sheets, consolidated statements of comprehensive income, consolidated statements of cash flows and consolidated statements of stockholders’ equity, for the periods presented in accordance with accounting principles generally accepted in the United States ("U.S.") ("GAAP"). The consolidated balance sheet at December 31, 2018, has been derived from the audited consolidated financial statements at that date. Operating results and cash flows for the six months ended June 30, 2019 are not necessarily indicative of the results that may be expected for the fiscal year ending December 31, 2019, or any other future period. Certain information and footnote disclosures normally included in annual financial statements prepared in accordance with GAAP have been omitted in accordance with the rules and regulations for interim reporting of the SEC. These interim consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in our Annual Report on Form 10-K for the year ended December 31, 2018, and other forms filed with the SEC from time to time.
Basis of consolidation	Basis of consolidation The consolidated financial statements include the accounts of Blackbaud, Inc. and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.
Reportable segment	Reportable segment We report our operating results and financial information in one operating and reportable segment. Our chief operating decision maker uses consolidated financial information to make operating decisions, assess financial performance and allocate resources. Our chief operating decision maker is our chief executive officer ("CEO").
Recently adopted accounting pronouncements	Recently adopted accounting pronouncements In February 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2016-02, Leases (Topic 842) ("ASU 2016-02"). ASU 2016-02 requires lessees to record most leases on their balance sheet but recognize expenses in the income statement in a manner similar to previous guidance. The way in which entities classify leases determines how to recognize lease-related revenue and expense. We adopted ASU 2016-02 as of January 1, 2019 using the transition method that allowed us to initially apply the guidance at the adoption date of January 1, 2019 without adjusting comparative periods presented. We elected to use the package of practical expedients that allowed us to not reassess: (1) whether any expired or existing contracts are or contain leases, (2) lease classification for any expired or existing leases and (3) initial direct costs for any existing leases. We did not elect to use the hindsight practical expedient, which permits entities to use hindsight in determining the lease term and assessing impairment. Additionally, we elected not to apply the recognition requirements of the new lease accounting standard to short-term leases. Adopting ASU 2016-02 had a material impact on our consolidated balance sheet as of January 1, 2019, as we recognized $121.6 million of lease liabilities and $113.4 million of right-of-use ("ROU") assets for those leases classified as operating leases.
Leases	Leases We determine if an arrangement is a lease at inception. Operating leases are included in operating lease ROU assets, accrued expense and other current liabilities, and operating lease liabilities, net of current portion in our consolidated balance sheet as of June 30, 2019. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and liabilities are recognized at the commencement date based on the present value of lease payments over the lease term. As most of our leases do not provide an implicit rate, we use our incremental borrowing rate based on the information available at commencement date in determining the present value of lease payments. We use the implicit rate when readily determinable. The operating lease ROU asset also includes any initial direct costs and lease payments made and excludes lease incentives. Our lease terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Lease expense for lease payments related to our operating leases is recognized on a straight-line basis over the lease term. We have lease agreements with lease and non-lease components, which are generally accounted for separately. We do not recognize short-term leases (those that, at the commencement date, have a lease term of 12 months or less) on our consolidated balance sheets. Variable lease payments, which are primarily comprised of common-area maintenance, utilities and real estate taxes that are passed on from the lessor in proportion to the space leased by us, are recognized in operating expenses in the period in which the obligation for those payments is incurred.
Legal proceedings	Legal proceedings We are subject to legal proceedings and claims that arise in the ordinary course of business. We make a provision for a loss contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel and other information and events pertaining to a particular case.

Business Combinations (Tables) - YourCause [Member]

6 Months Ended

Jun. 30, 2019

Business Acquisition [Line Items]

Purchase Price Allocation



(in thousands)	Purchase price allocation
Net working capital, excluding deferred revenue	$	3,576
Other long-term assets	2,574
Identifiable intangible assets	74,690
Deferred tax liability	(4,615		)
Deferred revenue	(4,300		)
Other long-term liabilities	(1,650		)
Goodwill	87,473
Total purchase price	$	157,748

Acquired Intangible Assets

The YourCause acquisition resulted in the identification of the following identifiable intangible assets:



	Intangible assets acquired		Weighted average amortization period
YourCause	(in thousands)		(in years)
Acquired technology	$	47,800	12
Customer relationships	25,900		15
Marketing assets	830		2
Non-compete agreements	160		0
Total intangible assets	$	74,690	13

Goodwill and Other Intangible Assets (Tables)

6 Months Ended

Jun. 30, 2019

Goodwill and Intangible Assets Disclosure [Abstract]

Change in Goodwill

The change in goodwill during the six months ended June 30, 2019, consisted of the following:



(dollars in thousands)	Total
Balance at December 31, 2018	$	545,213
Additions related to current year business combinations	87,473
Effect of foreign currency translation	(417		)
Balance at June 30, 2019	$	632,269

Earnings Per Share (Tables)

6 Months Ended

Jun. 30, 2019

Earnings Per Share [Abstract]

Computation of Basic and Diluted Earnings Per Share

The following table sets forth the computation of basic and diluted earnings per share:



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands, except per share amounts)	2019		2018		2019		2018
Numerator:
Net income	$	7,140	$	6,592	$	6,018	$	24,343
Denominator:
Weighted average common shares	47,714,621		47,222,657		47,622,740		47,121,692
Add effect of dilutive securities:
Stock-based awards	446,063		830,437		478,472		908,855
Weighted average common shares assuming dilution	48,160,684		48,053,094		48,101,212		48,030,547
Earnings per share:
Basic	$	0.15	$	0.14	$	0.13	$	0.52
Diluted	$	0.15	$	0.14	$	0.13	$	0.51

Anti-dilutive shares excluded from calculations of diluted earnings per share	245,060		—		748,743		37

Fair Value Measurements (Tables)

6 Months Ended

Jun. 30, 2019

Fair Value Disclosures [Abstract]

Assets and Liabilities Measured at Fair Value on a Recurring Basis

Assets and liabilities that are measured at fair value on a recurring basis consisted of the following, as of the dates indicated below:



	Fair value measurement using
(dollars in thousands)	Level 1		Level 2		Level 3		Total
Fair value as of June 30, 2019
Financial liabilities:
Derivative instruments	$	—	$	1,826	$	—	$	1,826
Total financial liabilities	$	—	$	1,826	$	—	$	1,826

Fair value as of December 31, 2018
Financial assets:
Derivative instruments	$	—	$	2,260	$	—	$	2,260
Total financial assets	$	—	$	2,260	$	—	$	2,260

Fair value as of December 31, 2018
Financial liabilities:
Derivative instruments	$	—	$	186	$	—	$	186
Total financial liabilities	$	—	$	186	$	—	$	186

Consolidated Financial Statement Details (Tables)

6 Months Ended

Jun. 30, 2019

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Components of Prepaid Expenses and Other Assets

Prepaid expenses and other assets



(dollars in thousands)	June 30, 2019		December 31, 2018
Costs of obtaining contracts⁽¹⁾⁽²⁾	$	90,119	$	85,590
Prepaid software maintenance and subscriptions	31,705		21,134
Unbilled accounts receivable	5,691		4,161
Taxes, prepaid and receivable	3,586		2,055
Security deposits	945		1,020
Other assets	11,001		11,191
Total prepaid expenses and other assets	143,047		125,151
Less: Long-term portion	66,319		65,363
Prepaid expenses and other current assets	$	76,728	$	59,788


(1)	Amortization expense from costs of obtaining contracts was $9.8 million and $19.4 million for the three and six months ended June 30, 2019, respectively, and $9.1 million and $17.6 million for the three and six months ended June 30, 2018, respectively.

(2)

The current portion of costs of obtaining contracts as of June 30, 2019 and December 31, 2018 was $32.3 million and $31.7 million, respectively.

Components of Accrued Expenses and Other Liabilities

Accrued expenses and other liabilities



(dollars in thousands)	June 30, 2019		December 31, 2018
Operating lease liabilities, current portion ⁽¹⁾	$	16,155	$	—
Accrued bonuses	14,301		14,868
Accrued commissions and salaries	7,760		9,934
Taxes payable	6,391		6,204
Customer credit balances	4,090		4,076
Unrecognized tax benefit	3,747		2,719
Accrued vacation costs	2,041		2,352
Accrued health care costs	1,806		1,497
Other liabilities	10,025		14,631
Total accrued expenses and other liabilities	66,316		56,281
Less: Long-term portion	5,802		9,388
Accrued expenses and other current liabilities	$	60,514	$	46,893

(1)

Upon adoption of ASU 2016-02 at January 1, 2019, we recognized lease liabilities for our operating leases. See Note 2 of these consolidated financial statements for details.

Components of Other Income and Expense

Other income, net



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands)	2019		2018		2019		2018
Interest income	$	525	$	277	$	1,179	$	669
Other income (expense), net	1,656		69		1,184		(163		)
Other income, net	$	2,181	$	346	$	2,363	$	506

Debt (Tables)

6 Months Ended

Jun. 30, 2019

Debt Disclosure [Abstract]

Summary of Debt

The following table summarizes our debt balances and the related weighted average effective interest rates, which includes the effect of interest rate swap agreements.



	Debt balance at				Weighted average effective interest rate at
(dollars in thousands)	June 30, 2019		December 31, 2018		June 30, 2019		December 31, 2018
Credit facility:
Revolving credit loans	$	277,700	$	100,000	3.92	%	4.13	%
Term loans	285,000		288,750		3.65	%	3.44	%
Total debt	562,700		388,750		3.78	%	3.61	%
Less: Unamortized discount and debt issuance costs	1,388		1,626
Less: Debt, current portion	7,500		7,500		3.90	%	3.77	%
Debt, net of current portion	$	553,812	$	379,624	3.78	%	3.61	%

Annual Maturities Related to Credit Facility

As of June 30, 2019, the required annual maturities related to the 2017 Credit Facility were as follows:



Years ending December 31, (dollars in thousands)	Annual maturities
2019 - remaining	$	3,750
2020	7,500
2021	7,500
2022	543,950
2023	—
Thereafter	—
Total required maturities	$	562,700

- Definition

Tabular disclosure of long-debt instruments or arrangements, including identification, terms, features, collateral requirements and other information necessary to a fair presentation. These are debt arrangements that originally required repayment more than twelve months after issuance or greater than the normal operating cycle of the entity, if longer.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 210
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.5-02.22)
-URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682

Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 45
-Paragraph 1A
-URI http://asc.fasb.org/extlink&oid=114775744&loc=d3e28541-108399

Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 6
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21506-112644

Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 235
-SubTopic 10
-Section S99
-Paragraph 1
-Subparagraph (SX 210.4-08.(e),(f))
-URI http://asc.fasb.org/extlink&oid=26873400&loc=d3e23780-122690

Reference 5: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 45
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=114775744&loc=d3e28551-108399

Reference 6: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 7
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21521-112644

Reference 7: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21538-112644

Reference 8: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 942
-SubTopic 470
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=75038535&loc=d3e64711-112823

Reference 9: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 835
-SubTopic 30
-Section 55
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=114775985&loc=d3e28878-108400

Reference 10: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 505
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=109259400&loc=d3e21475-112644

+ Details

Derivative Instruments (Tables)

6 Months Ended

Jun. 30, 2019

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Fair Values of Derivative Instruments

The fair values of our derivative instruments were as follows as of:



		Asset Derivatives					Liability Derivatives
(dollars in thousands)	Balance sheet location	June 30, 2019		December 31, 2018		Balance sheet location	June 30, 2019		December 31, 2018
Derivative instruments designated as hedging instruments:
Interest rate swaps, long-term portion	Other assets	—		2,260		Other liabilities	1,826		186
Total derivative instruments designated as hedging instruments		$	—	$	2,260		$	1,826	$	186

Effects of Derivative Instruments in Cash Flow Hedging Relationships

The effects of derivative instruments in cash flow hedging relationships were as follows:



	Gain (loss) recognized in accumulated other comprehensive loss as of			Location of gain (loss) reclassified from accumulated other comprehensive loss into income	Gain (loss) reclassified from accumulated other comprehensive loss into income
(dollars in thousands)	June 30, 2019				Three months ended June 30, 2019			Six months ended June 30, 2019
Interest rate swaps	$	(1,826	)	Interest expense	$	244		$	473

	June 30, 2018				Three months ended June 30, 2018			Six months ended June 30, 2018
Interest rate swaps	$	3,789		Interest expense	$	(60	)	$	(40	)

Commitments and Contingencies (Tables)

6 Months Ended

Jun. 30, 2019

Commitments and Contingencies Disclosure [Abstract]

Components of Lease Expense

The components of lease expense for the three and six months ended June 30, 2019, were as follows:



	Three months ended June 30,			Six months ended June 30,
(dollars in thousands)	2019			2019
Operating lease cost⁽¹⁾	$	5,894		$	11,894
Variable lease cost	988			1,979
Sublease income	(755		)	(1,459		)
Net lease cost	$	6,127		$	12,414

(1)

Includes short-term lease costs, which were immaterial.

Schedule of Maturities of Operating Lease Liabilities

Maturities of our operating lease liabilities as of June 30, 2019 were as follows:



Years ending December 31, (dollars in thousands)	Operating leases⁽¹⁾
2019 – remaining	$	11,376
2020	21,672
2021	18,948
2022	16,823
2023	14,608
Thereafter	81,958
Total lease payments	165,385
Less: Amount representing interest	49,114
Present value of future payments	$	116,271

(1)

Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of June 30, 2019.

Schedule of Future Minimum Lease Commitments Related to Lease Agreements Under ASC 840



Years ending December 31, (dollars in thousands)	Operating leases
2019	$	20,808
2020	20,274
2021	16,924
2022	14,391
2023	12,923
Thereafter	81,755
Total minimum lease payments	$	167,075

Schedule Of Supplemental Balance Sheet Information Related To Leases

As of June 30, 2019, the weighted average remaining lease terms and discount rates were as follows:



(dollars in thousands)	June 30, 2019
Operating leases
Weighted average remaining lease term (years)	13.0
Weighted average discount rate	5.96	%

Our ROU assets and lease liabilities are included in the following line items in our consolidated balance sheet:



(dollars in thousands)	June 30, 2019
Operating leases
Operating lease right-of-use assets	$	107,165

Accrued expenses and other current liabilities	$	16,155
Operating lease liabilities, net of current portion	100,116
Total operating lease liabilities	$	116,271

Schedule Of Supplemental Cash Flow Information Related To Leases

Supplemental cash flow information related to leases during the six months ended June 30, 2019, was as follows:



	Six months ended June 30,
(dollars in thousands)	2019
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$	11,673
Right-of-use assets obtained in exchange for lease obligations (non-cash):
Operating leases	$	105,010

Income Taxes (Tables)

6 Months Ended

Jun. 30, 2019

Income Tax Disclosure [Abstract]

Schedule of Effective Income Tax Rates

Our income tax provision (benefit) and effective income tax rates, including the effects of period-specific events, were:



	Three months ended June 30,						Six months ended June 30,
(dollars in thousands)	2019			2018			2019			2018
Income tax provision (benefit)	$	2,733		$	825		$	899		$	(2,702	)
Effective income tax rate	27.7		%	11.1		%	13.0		%	(12.5		)%

Stock-Based Compensation (Tables)

6 Months Ended

Jun. 30, 2019

Share-based Payment Arrangement [Abstract]

Summary of Stock-Based Compensation Expense

The following table summarizes stock-based compensation expense:



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands)	2019		2018		2019		2018
Included in cost of revenue:
Cost of recurring	$	451	$	718	$	963	$	1,170
Cost of one-time services and other	340		927		802		1,570
Total included in cost of revenue	791		1,645		1,765		2,740
Included in operating expenses:
Sales, marketing and customer success	2,827		2,807		5,738		4,632
Research and development	2,753		2,448		5,427		4,584
General and administrative	8,658		6,961		15,825		12,997
Total included in operating expenses	14,238		12,216		26,990		22,213
Total stock-based compensation expense	$	15,029	$	13,861	$	28,755	$	24,953

Stockholders' Equity (Tables)

6 Months Ended

Jun. 30, 2019

Equity [Abstract]

Changes in Accumulated Other Comprehensive Loss by Component

The changes in accumulated other comprehensive income (loss) by component, consisted of the following:



	Three months ended June 30,						Six months ended June 30,
(dollars in thousands)	2019			2018			2019			2018
Accumulated other comprehensive (loss) income, beginning of period	$	(1,452	)	$	7,041		$	(5,110	)	$	(642	)
By component:
Gains and losses on cash flow hedges:
Accumulated other comprehensive income balance, beginning of period	$	566		$	1,994		$	1,498		$	748
Other comprehensive (loss) income before reclassifications, net of tax effects of $628, $(259), $904 and $(651)	(1,759		)	721			(2,522		)	1,815
Amounts reclassified from accumulated other comprehensive loss to interest expense	(244		)	60			(473		)	40
Tax benefit included in provision for income taxes	64			(16		)	124			(11		)
Total amounts reclassified from accumulated other comprehensive loss	(180		)	44			(349		)	29
Net current-period other comprehensive (loss) income	(1,939		)	765			(2,871		)	1,844
Reclassification upon early adoption of ASU 2018-02	—			—			—			167
Accumulated other comprehensive (loss) income balance, end of period	$	(1,373	)	$	2,759		$	(1,373	)	$	2,759
Foreign currency translation adjustment:
Accumulated other comprehensive (loss) income balance, beginning of period	$	(2,018	)	$	5,047		$	(6,608	)	$	(1,390	)
Translation adjustments	(6,018		)	(8,817		)	(1,428		)	(2,380		)
Accumulated other comprehensive loss balance, end of period	(8,036		)	(3,770		)	(8,036		)	(3,770		)
Accumulated other comprehensive loss, end of period	$	(9,409	)	$	(1,011	)	$	(9,409	)	$	(1,011	)

Revenue Recognition (Tables)

6 Months Ended

Jun. 30, 2019

Revenue from Contract with Customer [Abstract]

Contract Balances

Our opening and closing balances of deferred revenue were as follows:

Disaggregation of Revenue

The following table presents our revenue by market group:



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands)	2019		2018⁽²⁾		2019		2018⁽²⁾
GMG	$	93,259	$	89,341	$	185,774	$	177,609
EMG⁽¹⁾	96,710		89,590		191,875		176,441
IMG	35,614		34,649		63,736		63,648
Other	51		92		79		158
Total revenue	$	225,634	$	213,672	$	441,464	$	417,856


(1)	The operating results of YourCause have been included in EMG from the date of acquisition. See Note 3 to these consolidated financial statements for details regarding this acquisition.

(2)

The following table presents our revenue by geographic area based on the address of our customers:



	Three months ended June 30,				Six months ended June 30,
(dollars in thousands)	2019		2018		2019		2018
United States	$	190,399	$	179,586	$	378,525	$	355,509
Other countries	35,235		34,086		62,939		62,347
Total revenue	$	225,634	$	213,672	$	441,464	$	417,856

Restructuring (Tables)

6 Months Ended

Jun. 30, 2019

Restructuring and Related Activities [Abstract]

Schedule of Restructuring Costs

The following table summarizes our facilities optimization restructuring costs as of June 30, 2019:



	Cumulative costs incurred as of		Costs incurred during the three months ended		Costs incurred during the six months ended⁽¹⁾		Cumulative costs incurred as of
(in thousands)	December 31, 2018		June 30, 2019
By component:
Contract termination costs	$	4,176	$	527	$	1,918	$	6,094
Other costs	1,208		203		765		1,973
Total	$	5,384	$	730	$	2,683	$	8,067

(1)

Includes $1.3 million of operating lease ROU asset impairment costs.

Schedule of Restructuring Reserve by Type of Cost

The change in our liability related to our facilities optimization restructuring during the six months ended June 30, 2019, consisted of the following:



	Accrued at		Increases for incurred costs⁽¹⁾		Written off upon adoption of ASU 2016-02⁽²⁾			Costs paid			Accrued at
(in thousands)	December 31, 2018		Increases for incurred costs⁽¹⁾		Written off upon adoption of ASU 2016-02⁽²⁾			Costs paid			June 30, 2019
By component:
Contract termination costs	$	1,865	$	1,918	$	(1,656	)	$	(2,127	)	$	—
Other costs	50		765		—			(794		)	21
Total	$	1,915	$	2,683	$	(1,656	)	$	(2,921	)	$	21


(1)	Includes $1.3 million of operating lease ROU asset impairment costs.

(2)

Basis of Presentation (Details) - USD ($)
$ in Thousands

Jun. 30, 2019

Jan. 01, 2019

Dec. 31, 2018

Accounting Policies [Abstract]

Operating lease liabilities

$ 116,271

^[1]

$ 121,600

Operating lease right-of-use assets

$ 107,165

$ 113,400

$ 0

[1]	Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of June 30, 2019.

Business Combinations (Details) - YourCause [Member] $ in Millions	Jan. 02, 2019 USD ($)
Business Acquisition [Line Items]
Estimated fair value of accounts receivable acquired	$ 4.1
Goodwill, tax deductible amount	54.7
Revolving Credit Facility [Member]
Business Acquisition [Line Items]
Total cash consideration paid for the acquisition	$ 157.7

Business Combinations (Purchase Price Allocation) (Details) - USD ($) $ in Thousands	Jun. 30, 2019	Jan. 02, 2019	Dec. 31, 2018
Business Acquisition [Line Items]
Goodwill	$ 632,269		$ 545,213
YourCause [Member]
Business Acquisition [Line Items]
Net working capital, excluding deferred revenue		$ 3,576
Other long-term assets		2,574
Identifiable intangible assets		74,690
Deferred tax liability		(4,615)
Deferred revenue		(4,300)
Other long-term liabilities		(1,650)
Goodwill		87,473
Total purchase price		$ 157,748

Business Combinations (Acquired Intangible Assets) (Details) - YourCause [Member] $ in Thousands	Jan. 02, 2019 USD ($)
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 74,690
Weighted average amortization period (in years)	13 years
Acquired technology [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 47,800
Weighted average amortization period (in years)	12 years
Customer relationships [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 25,900
Weighted average amortization period (in years)	15 years
Marketing assets [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 830
Weighted average amortization period (in years)	2 years
Non-compete agreements [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 160
Weighted average amortization period (in years)	0 years

Goodwill and Other Intangible Assets (Change in Goodwill) (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2019 USD ($)
Goodwill [Roll Forward]
Beginning balance	$ 545,213
Effect of foreign currency translation	(417)
Ending balance	632,269
YourCause [Member]
Goodwill [Roll Forward]
Additions related to current year business combination	$ 87,473

Earnings Per Share (Computation of Basic and Diluted Earnings Per Share) (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended				6 Months Ended
	Jun. 30, 2019	Mar. 31, 2019	Jun. 30, 2018	Mar. 31, 2018	Jun. 30, 2019	Jun. 30, 2018
Earnings Per Share [Abstract]
Net income	$ 7,140	$ (1,122)	$ 6,592	$ 17,751	$ 6,018	$ 24,343
Weighted average common shares	47,714,621		47,222,657		47,622,740	47,121,692
Stock-based awards	446,063		830,437		478,472	908,855
Weighted average common shares assuming dilution	48,160,684		48,053,094		48,101,212	48,030,547
Earnings (Loss) Per Share, Basic and Diluted [Abstract]
Basic earnings per share	$ 0.15		$ 0.14		$ 0.13	$ 0.52
Diluted earnings per share	$ 0.15		$ 0.14		$ 0.13	$ 0.51
Anti-dilutive shares excluded from calculations of diluted earnings per share	245,060		0		748,743	37

- Definition

The amount of net income (loss) for the period per each share of common stock or unit outstanding during the reporting period.

+ References

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-Name Accounting Standards Codification
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+ Details

- Definition

The amount of net income (loss) for the period available to each share of common stock or common unit outstanding during the reporting period and to each share or unit that would have been outstanding assuming the issuance of common shares or units for all dilutive potential common shares or units outstanding during the reporting period.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
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+ Details

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

+ References + Details

Fair Value Measurements Fair Value Measurements (Details) $ in Millions	6 Months Ended
	Jun. 30, 2019 USD ($)
Fair Value Disclosures [Abstract]
Restructuring reserve, period increase (decrease), related to impairments of operating lease right-of-use assets	$ 1.3

Fair Value Measurements (Assets and Liabilities Measured at Fair Value on a Recurring Basis) (Details) - Fair value measurements, recurring [Member] - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative assets		$ 2,260
Total financial assets		2,260
Derivative liabilities	$ 1,826	186
Total financial liabilities	1,826	186
Level 1 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative assets		0
Total financial assets		0
Derivative liabilities	0	0
Total financial liabilities	0	0
Level 2 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative assets		2,260
Total financial assets		2,260
Derivative liabilities	1,826	186
Total financial liabilities	1,826	186
Level 3 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative assets		0
Total financial assets		0
Derivative liabilities	0	0
Total financial liabilities	$ 0	$ 0

Consolidated Financial Statement Details (Components of Prepaid Expenses and Other Assets) (Details) - USD ($)
$ in Thousands

3 Months Ended

6 Months Ended

Jun. 30, 2019

Jun. 30, 2018

Jun. 30, 2019

Jun. 30, 2018

Dec. 31, 2018

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Costs of obtaining contracts

^[1],[2]

$ 90,119

$ 85,590

Prepaid software maintenance and subscriptions

31,705

21,134

Unbilled accounts receivable

5,691

4,161

Taxes, prepaid and receivable

3,586

2,055

Security deposits

945

1,020

Other assets

11,001

11,191

Total prepaid expenses and other assets

143,047

125,151

Less: Long-term portion

66,319

65,363

Prepaid expenses and other current assets

76,728

59,788

Amortization expense from costs of obtaining contracts

9,800

$ 9,100

19,400

$ 17,600

Current portion of costs of obtaining contracts

$ 32,300

$ 31,700

[1]	Amortization expense from costs of obtaining contracts was $9.8 million and $19.4 million for the three and six months ended June 30, 2019, respectively, and $9.1 million and $17.6 million for the three and six months ended June 30, 2018, respectively.
[2]	The current portion of costs of obtaining contracts as of June 30, 2019 and December 31, 2018 was $32.3 million and $31.7 million, respectively.

Consolidated Financial Statement Details (Components of Accrued Expenses and Other Liabilities) (Details) - USD ($)
$ in Thousands

Jun. 30, 2019

Dec. 31, 2018

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Operating lease liabilities, current portion

^[1]

$ 16,155

$ 0

Accrued bonuses

14,301

14,868

Accrued commissions and salaries

7,760

9,934

Taxes payable

6,391

6,204

Customer credit balances

4,090

4,076

Unrecognized tax benefit

3,747

2,719

Accrued vacation costs

2,041

2,352

Accrued health care costs

1,806

1,497

Other liabilities

10,025

14,631

Total accrued expenses and other liabilities

66,316

56,281

Less: Long-term portion

5,802

9,388

Accrued expenses and other current liabilities

$ 60,514

$ 46,893

[1]	Upon adoption of ASU 2016-02 at January 1, 2019, we recognized lease liabilities for our operating leases. See Note 2 of these consolidated financial statements for details.

Consolidated Financial Statement Details (Components of Other Income and Expense) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Interest income	$ 525	$ 277	$ 1,179	$ 669
Other income (expense), net	1,656	69	1,184	(163)
Other income, net	$ 2,181	$ 346	$ 2,363	$ 506

Debt (Details) - USD ($) $ in Millions	Jan. 02, 2019	Jun. 02, 2017
Business Acquisition [Line Items]
Credit facility, maximum borrowing capacity		$ 700.0
Revolving Credit Facility [Member] \| YourCause [Member]
Business Acquisition [Line Items]
Total cash consideration paid for the acquisition	$ 157.7

Debt (Summary of Debt) (Details) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Line of Credit Facility [Line Items]
Debt, gross	$ 562,700	$ 388,750
Less: Unamortized discount and debt issuance costs	1,388	1,626
Less: Debt, current portion	7,500	7,500
Debt, net of current portion	$ 553,812	$ 379,624
Weighted average effective interest rate	3.78%	3.61%
Revolving credit loans [Member]
Line of Credit Facility [Line Items]
Debt, gross	$ 277,700	$ 100,000
Weighted average effective interest rate	3.92%	4.13%
Term loans [Member]
Line of Credit Facility [Line Items]
Debt, gross	$ 285,000	$ 288,750
Weighted average effective interest rate	3.65%	3.44%
Short-term debt [Member]
Line of Credit Facility [Line Items]
Weighted average effective interest rate	3.90%	3.77%
Long-term debt [Member]
Line of Credit Facility [Line Items]
Weighted average effective interest rate	3.78%	3.61%

Debt (Annual Maturities Related to Credit Facility) (Details) $ in Thousands	Jun. 30, 2019 USD ($)
Debt Disclosure [Abstract]
2019 - remaining	$ 3,750
2020	7,500
2021	7,500
2022	543,950
2023	0
Thereafter	0
Total required maturities	$ 562,700

Derivative Instruments (Details) - USD ($) $ in Millions	6 Months Ended
Derivative Instruments (Details) - USD ($) $ in Millions	Jun. 30, 2019	Jun. 30, 2018	Feb. 28, 2018	Jul. 31, 2017
Derivative [Line Items]
Ineffective portion of interest rate swap(s)	$ 0.0	$ 0.0
July 2017 Swap [Member]
Derivative [Line Items]
Derivative, notional value				$ 150.0
February 2018 Swap [Member]
Derivative [Line Items]
Derivative, notional value			$ 50.0
June 2019 Swap [Member]
Derivative [Line Items]
Derivative, notional value	$ 75.0

Derivative Instruments (Fair Value of Derivative Instruments) (Details) - Designated as hedging instrument [Member] - Interest rate swap [Member] - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Derivatives, Fair Value [Line Items]
Derivative assets, fair value	$ 0	$ 2,260
Derivative liabilities, fair value	1,826	186
Other assets [Member]
Derivatives, Fair Value [Line Items]
Derivative assets, long-term portion	0	2,260
Other liabilities [Member]
Derivatives, Fair Value [Line Items]
Derivative liabilities, long-term portion	$ 1,826	$ 186

Derivative Instruments (Effects of Derivative Instruments in Cash Flow Hedging Relationships) (Details) - Interest rate swap [Member] - Cash flow hedging [Member] - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized in accumulated other comprehensive loss			$ (1,826)	$ 3,789
Interest expense [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) reclassified from accumulated other comprehensive loss into income	$ 244	$ (60)	$ 473	$ (40)

Commitments and Contingencies (Details) $ in Millions	3 Months Ended	6 Months Ended
Commitments and Contingencies (Details) $ in Millions	Jun. 30, 2018 USD ($)	Jun. 30, 2019 USD ($)	Jun. 30, 2018 USD ($)	May 31, 2016 ft² lease	May 04, 2012 lease	Oct. 31, 2008 lease
Lessee, Lease, Description [Line Items]
Operating lease, lease not yet commenced, expense		$ 6.5
Restructuring reserve, period increase (decrease), related to impairments of operating lease right-of-use assets		$ 1.3
Rent expense under ASC 840	$ 5.5		$ 9.9
SC [Member] \| Building [Member] \| New HQ Facility [Member]
Lessee, Lease, Description [Line Items]
Rentable square feet (square foot) \| ft²				172,000
Number of renewal options (leases) \| lease				4
Lease agreement renewal term				5 years
SC [Member] \| Building [Member] \| Customer Operations Center [Member]
Lessee, Lease, Description [Line Items]
Number of renewal options (leases) \| lease						2
Lease agreement renewal term						5 years
TX [Member] \| Building [Member]
Lessee, Lease, Description [Line Items]
Number of renewal options (leases) \| lease					2
Lease agreement renewal term					5 years
Minimum [Member]
Lessee, Lease, Description [Line Items]
Lessee, operating lease, term of contract (less than)		1 year
Operating lease, lease not yet commenced, term of contract		2 years
Maximum [Member]
Lessee, Lease, Description [Line Items]
Lessee, operating lease, term of contract (less than)		19 years
Lease agreement renewal term		5 years
Operating lease, lease not yet commenced, term of contract		2 years
Third-party technology [Member]
Long-term Purchase Commitment [Line Items]
Remaining aggregate minimum purchase commitment		$ 106.5

Commitments and Contingencies (Components of Lease Expense) (Details) - USD ($)
$ in Thousands

3 Months Ended

6 Months Ended

Jun. 30, 2019

Commitments and Contingencies Disclosure [Abstract]

Operating lease cost

^[1]

$ 5,894

$ 11,894

Variable lease cost

988

1,979

Sublease income

(755)

(1,459)

Net lease cost

$ 6,127

$ 12,414

[1]	Includes short-term lease costs, which were immaterial.

Commitments and Contingencies (Schedule of Maturities of Operating Lease Liabilities) (Details) - USD ($)
$ in Thousands

Jun. 30, 2019

Jan. 01, 2019

Commitments and Contingencies Disclosure [Abstract]

2019 – remaining

^[1]

$ 11,376

2020

^[1]

21,672

2021

^[1]

18,948

2022

^[1]

16,823

2023

^[1]

14,608

Thereafter

^[1]

81,958

Total lease payments

^[1]

165,385

Less: Amount representing interest

^[1]

49,114

Present value of future payments

$ 116,271

^[1]

$ 121,600

[1]	Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of June 30, 2019.

Commitments and Contingencies (Schedule of Future Minimum Lease Commitments Related to Lease Agreements Under ASC 840) (Details) $ in Thousands	Dec. 31, 2018 USD ($)
Commitments and Contingencies Disclosure [Abstract]
2019	$ 20,808
2020	20,274
2021	16,924
2022	14,391
2023	12,923
Thereafter	81,755
Total minimum lease payments	$ 167,075

Commitments and Contingencies (Schedule Of Supplemental Balance Sheet Information Related To Leases) (Details) - USD ($)
$ in Thousands

Jun. 30, 2019

Jan. 01, 2019

Dec. 31, 2018

Commitments and Contingencies Disclosure [Abstract]

Operating lease right-of-use assets

$ 107,165

$ 113,400

$ 0

Operating lease liabilities, current portion

^[1]

16,155

Operating lease liabilities, net of current portion

100,116

$ 0

Total operating lease liabilities

$ 116,271

^[2]

$ 121,600

Weighted average remaining lease term (years)

13 years

Weighted average discount rate

5.96%

[1]	Upon adoption of ASU 2016-02 at January 1, 2019, we recognized lease liabilities for our operating leases. See Note 2 of these consolidated financial statements for details.
[2]	Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of June 30, 2019.

Commitments and Contingencies (Schedule Of Supplemental Cash Flow Information Related To Leases) (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2019 USD ($)
Commitments and Contingencies Disclosure [Abstract]
Operating cash flows from operating leases	$ 11,673
Right-of-use assets obtained in exchange for lease obligations (non-cash), operating leases	$ 105,010

Income Taxes (Schedule of Effective Income Tax Rates) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Income Tax Disclosure [Abstract]
Income tax provision (benefit)	$ 2,733	$ 825	$ 899	$ (2,702)
Effective income tax rate	27.70%	11.10%	13.00%	(12.50%)

Stock-Based Compensation (Summary of Stock-Based Compensation Expense) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	$ 15,029	$ 13,861	$ 28,755	$ 24,953
Cost of recurring [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	451	718	963	1,170
Cost of one-time services and other [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	340	927	802	1,570
Total included in cost of revenue [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	791	1,645	1,765	2,740
Sales, marketing and customer success [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	2,827	2,807	5,738	4,632
Research and development [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	2,753	2,448	5,427	4,584
General and administrative [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	8,658	6,961	15,825	12,997
Total included in operating expenses [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	$ 14,238	$ 12,216	$ 26,990	$ 22,213

Stockholders' Equity (Details) - $ / shares			1 Months Ended	6 Months Ended
Stockholders' Equity (Details) - $ / shares	Jun. 14, 2019	Mar. 15, 2019	Feb. 28, 2019	Jun. 30, 2019	Sep. 13, 2019
Dividends Payable [Line Items]
Annual dividend per share approved (in dollars per share)			$ 0.48
Quarterly dividends paid per share (in dollars per share)				$ 0.12
Dividends paid per share (in dollars per share)	$ 0.12	$ 0.12
Subsequent event [Member]
Dividends Payable [Line Items]
Dividends payable per share (in dollars per share)					$ 0.12

Stockholders' Equity (Changes in Accumulated Other Comprehensive Loss by Component) (Details) - USD ($) $ in Thousands	3 Months Ended			6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Mar. 31, 2018	Jun. 30, 2019	Jun. 30, 2018
Accumulated Other Comprehensive Income [Roll Forward]
Accumulated other comprehensive (loss) income, beginning of period	$ (1,452)	$ 7,041	$ (642)	$ (5,110)	$ (642)
Reclassification upon early adoption of ASU 2018-02			0
Translation adjustments	(6,018)	(8,817)		(1,428)	(2,380)
Accumulated other comprehensive income (loss), end of period	(9,409)	(1,011)	7,041	(9,409)	(1,011)
Gains and losses on cash flow hedges [Member]
Accumulated Other Comprehensive Income [Roll Forward]
Accumulated other comprehensive (loss) income, beginning of period	566	1,994	748	1,498	748
Other comprehensive (loss) income before reclassifications, net of tax effects	(1,759)	721		(2,522)	1,815
Amounts reclassified from accumulated other comprehensive loss to interest expense	(244)	60		(473)	40
Tax benefit included in provision for income taxes	64	(16)		124	(11)
Total amounts reclassified from accumulated other comprehensive loss	(180)	44		(349)	29
Net current-period other comprehensive (loss) income	(1,939)	765		(2,871)	1,844
Reclassification upon early adoption of ASU 2018-02	0	0		0	167
Accumulated other comprehensive income (loss), end of period	(1,373)	2,759	1,994	(1,373)	2,759
Unrealized gains (losses), tax effects	628	(259)		904	(651)
Foreign currency translation adjustment [Member]
Accumulated Other Comprehensive Income [Roll Forward]
Accumulated other comprehensive (loss) income, beginning of period	(2,018)	5,047	(1,390)	(6,608)	(1,390)
Translation adjustments	(6,018)	(8,817)		(1,428)	(2,380)
Accumulated other comprehensive income (loss), end of period	$ (8,036)	$ (3,770)	$ 5,047	$ (8,036)	$ (3,770)

Revenue Recognition (Details) $ in Millions	6 Months Ended
Revenue Recognition (Details) $ in Millions	Jun. 30, 2019 USD ($)
Revenue from Contract with Customer [Abstract]
Revenue, remaining performance obligation	$ 797
Revenue, remaining performance obligation, percentage to be recognized	60.00%
Revenue, remaining performance obligation, expected timing of satisfaction	12 months
Revenue recognized that was included in deferred revenue at beginning of period	$ 220

Revenue Recognition (Contract Balances) (Details) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Revenue from Contract with Customer [Abstract]
Total deferred revenue	$ 329,623	$ 298,555

Revenue Recognition (Disaggregation of Revenue by Geography) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Disaggregation of Revenue [Line Items]
Revenue	$ 225,634	$ 213,672	$ 441,464	$ 417,856
United States [Member]
Disaggregation of Revenue [Line Items]
Revenue	190,399	179,586	378,525	355,509
Non-US [Member]
Disaggregation of Revenue [Line Items]
Revenue	$ 35,235	$ 34,086	$ 62,939	$ 62,347

Revenue Recognition (Disaggregation of Revenue by Market Group) (Details) - USD ($)
$ in Thousands

3 Months Ended

6 Months Ended

Jun. 30, 2019

Jun. 30, 2018

Jun. 30, 2019

Jun. 30, 2018

Disaggregation of Revenue [Line Items]

Revenue

$ 225,634

$ 213,672

$ 441,464

$ 417,856

GMG [Member]

Disaggregation of Revenue [Line Items]

Revenue

93,259

89,341

^[1]

185,774

177,609

^[1]

EMG [Member]

Disaggregation of Revenue [Line Items]

Revenue

96,710

^[2]

89,590

^[1]

191,875

^[2]

176,441

^[1]

IMG [Member]

Disaggregation of Revenue [Line Items]

Revenue

35,614

34,649

^[1]

63,736

63,648

^[1]

Other [Member]

Disaggregation of Revenue [Line Items]

Revenue

$ 51

$ 92

^[1]

$ 79

$ 158

^[1]

[1]	Beginning in the first quarter of 2019, all of our Canadian operations are included in IMG. We have recast our revenue by market group for the three and six months ended June 30, 2018, to present them on a consistent basis with the current year.
[2]	The operating results of YourCause have been included in EMG from the date of acquisition. See Note 3 to these consolidated financial statements for details regarding this acquisition.

Restructuring (Details) - USD ($) $ in Thousands	Jun. 30, 2019	Dec. 31, 2018
Restructuring Cost and Reserve [Line Items]
Restructuring costs, incurred to date	$ 8,067	$ 5,384
Minimum [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring costs, expected	8,500
Maximum [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring costs, expected	$ 9,500

Restructuring (Schedule of Restructuring Costs) (Details) - USD ($)
$ in Thousands

3 Months Ended

6 Months Ended

Jun. 30, 2019

Dec. 31, 2018

Restructuring Cost and Reserve [Line Items]

Contract termination costs

$ 527

$ 1,918

^[1]

Other costs

203

765

Total

730

2,683

^[1]

Cumulative costs incurred to date

8,067

$ 5,384

Increases for incurred costs related to impairments of operating lease right-of-use assets

1,300

Contract termination costs [Member]

Restructuring Cost and Reserve [Line Items]

Cumulative costs incurred to date

6,094

4,176

Other costs [Member]

Restructuring Cost and Reserve [Line Items]

Cumulative costs incurred to date

$ 1,973

$ 1,208

[1]	Includes $1.3 million of operating lease ROU asset impairment costs.

Restructuring (Schedule of Restructuring Reserve by Type of Cost) (Details)
$ in Thousands

6 Months Ended

Jun. 30, 2019

USD ($)

Restructuring Cost and Reserve [Line Items]

Restructuring reserve, beginning of period

$ 1,915

Increases for incurred costs

2,683

^[1]

Costs paid

(2,921)

^[2]

Restructuring reserve, end of period

Increases for incurred costs related to impairments of operating lease right-of-use assets

1,300

Contract termination costs [Member]

Restructuring Cost and Reserve [Line Items]

Restructuring reserve, beginning of period

1,865

Increases for incurred costs

1,918

^[1]

Costs paid

(2,127)

Restructuring reserve, end of period

Other costs [Member]

Restructuring Cost and Reserve [Line Items]

Restructuring reserve, beginning of period

Increases for incurred costs

765

Costs paid

(794)

Restructuring reserve, end of period

ASU 2016-02 [Member]

Restructuring Cost and Reserve [Line Items]

Written off upon adoption of ASU 2016-02

(1,656)

^[2]

ASU 2016-02 [Member] | Contract termination costs [Member]

Restructuring Cost and Reserve [Line Items]

Written off upon adoption of ASU 2016-02

(1,656)

ASU 2016-02 [Member] | Other costs [Member]

Restructuring Cost and Reserve [Line Items]

Written off upon adoption of ASU 2016-02

$ 0

[1]	Includes $1.3 million of operating lease ROU asset impairment costs.
[2]	Upon adoption of ASU 2016-02 at January 1, 2019, we reduced our operating lease ROU assets recognized at transition by the carrying amounts of the restructuring liabilities for certain leased office spaces that we ceased using prior to December 31, 2018.

Label	Element	Value
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents	us-gaap_CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	$ 449,846,000